Escalation Manager jobs

Major Incident & Escalations Manager – NSC Global Join to apply for the Major Incident & Escalations Manager role at NSC Global. Key Competencies - Autonomy – Perform day‑to‑day activities under routine supervision with major discretion in managing problem investigations or recurring events/incident(s) by providing solutions in coordination with relevant technical resolver groups - Influence –...

Functieomschrijving The Problem and Escalation Manager is required to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors. This role also integrates with change management, incident management, and configuration management. Key Role Responsibilities: - Analysing historical data to identify and...

Join to apply for the SD-WAN Escalation Engineer role at Jurumani Solutions. SD-WAN Escalation Engineer – Be the Last Line of Defence. When the network falters and the pressure is on, you're the one who steps in. Not everyone can thrive here. This is where the toughest problems land — the ones no one else can solve. If you're looking for routine, stop reading now. If you're looking for impact,...

A technology solutions provider in Johannesburg is seeking a Senior IT Support Specialist to serve as the primary escalation point for complex technical issues and provide high-level support for various devices. The ideal candidate will have at least 8 years of experience in IT support and strong proficiency in Windows OS and Microsoft 365 administration. You will lead IT projects and ensure...

A leading provider in vertical lifting solutions seeks a qualified Field Engineer in Johannesburg. Responsibilities include servicing elevators and escalators, managing technical teams, and ensuring customer satisfaction. The ideal candidate must have experience in the lift industry and be adept at resolving technical issues and improving service performance. This role is crucial to maintaining...

A leading customer service company in Cape Town is seeking an experienced Call Centre Representative. In this role, you will manage escalated customer cases and ensure excellent customer experiences. You must have at least 6 months of international Call Centre experience and speak Dutch fluently. This is a great opportunity to work in a supportive environment while developing your skills. You...

A leading media technology company in Cape Town is seeking a dynamic Technical Support Specialist to provide expert assistance on their Product suite. The ideal candidate will support users globally, work collaboratively with various teams, and have a background in Media Asset Management. Key responsibilities include acting as a technical escalation point and improving support processes while...

A managed service provider is seeking a Helpdesk Technician II to provide high-quality technical assistance. This fully remote role requires expertise in desktop support, Windows, and MacOS, along with strong communication skills. Responsibilities include troubleshooting, managing escalated tickets, and supporting clients. Competitive salary between R300,000 and R350,000 annually, with quarterly...

Talent Pool : Escalations Specialist MMH251121-8 Momentum Centurion, Gauteng, South Africa Role Purpose The successful incumbent will be responsible for providing prompt and accurate resolution of client complaints according to policy, procedures, legislative / compliance requirements and within Service Level Agreements. Qualifications - Matric or equivalent (Essential). - Business related...

Customer Solution Engineer – Elevators & Escalators Johannesburg, South Africa It’s time to make a move. Join our flow. We have an exciting opportunity for an energetic and enthusiastic CSE Engineer. The Product Engineer provides technical expertise on the optimal KONE product for the customer. The position will be based in Johannesburg, South Africa. He/she should understand how customer...

Certified as a Top Employer, KONE is dedicated to a better world of work and demonstrates this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.It's time to make a move. Join our...

A leading property management company is seeking a Weekend Property Management Associate in Cape Town. You will manage customer inquiries across various channels, provide exceptional service, and collaborate with teams to resolve issues. Candidates should possess strong communication skills and previous customer service experience. The role offers 23 days paid leave, birthday off, and employee...

A leading Managed Services Provider in Johannesburg is seeking a Service Desk Analyst (L2) to provide technical support across Windows and MacOS environments. You'll resolve complex second-line incidents, support software updates, and collaborate with the IT team. The ideal candidate has strong troubleshooting skills, 2+ years of IT support experience, and a customer-first mindset. This dynamic...

A recruitment agency seeks a Support Team Lead to oversee and motivate the frontline IT support team in Pietermaritzburg, KwaZulu-Natal. This role is pivotal in delivering high-quality technical support services and fostering strong customer relationships. The ideal candidate will have at least 2-3 years of supervisory experience, strong IT knowledge, and exceptional communication skills....

We are looking for an Escalation Engineer at Zhero in Century City, Cape Town WHY WORK FOR US? We are an established international end-to-end Cybersecurity & IT Support provider with a head office in London. You will get "BEST in the WORLD" experience, exposure and lots of room for growth, with a competitive salary, training, medical, pension & full social calendar. Also, with the potential...

Introduction Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We...

Role Summary The purpose of this role is to coordinate all FTTB 3rd Party Vendor onboarding activities, manage escalations from the Service Delivery Management (SDM) team, monitor 3rd Party Vendor performance through structured reporting, and take ownership of specific workflow steps within the Engineering/Planning process. Responsibilities - Serve as the liaison between internal stakeholders...

A leading IT service provider based in South Africa is looking for a Major Incident & Escalations Manager. This mid-senior level role involves coordinating with various teams to manage major incidents, ensuring clear communication and follow-ups post incidents. Candidates must have 5-8 years in an ITSM/Service Delivery role and a Bachelor Degree or equivalent. The position requires a...

Role Purpose The successful incumbent will be responsible for providing prompt and accurate resolution of client complaints according to policy, procedures, legislative / compliance requirements and within Service Level Agreements. Requirements QUALIFICATIONS - Matric or equivalent (Essential). - Business related qualification (Desirable). - Relevant product training (Essential). - FAIS...

Ein globales Unternehmen für Aufzüge und Rolltreppen sucht in Kapstadt, Südafrika, einen Wartungstechniker. Diese Rolle erfordert Dienstleistungen für Aufzüge und Rolltreppen durch professionelle Wartung. Wichtige Aufgaben umfassen die Verantwortung für die Kundenzufriedenheit, das Management von Beständen und die rechtzeitige Kommunikation von Risiken. Bewerber sollten eine der qualifizierenden...