Escalation Manager jobs

Functieomschrijving The Problem and Escalation Manager is required to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors. This role also integrates with change management, incident management, and configuration management. Key Role Responsibilities: - Analysing historical data to identify and...

Introduction Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We...

Role Purpose The successful incumbent will be responsible for providing prompt and accurate resolution of client complaints according to policy, procedures, legislative / compliance requirements and within Service Level Agreements. Requirements QUALIFICATIONS - Matric or equivalent (Essential). - Business related qualification (Desirable). - Relevant product training (Essential). - FAIS...

Role Summary The purpose of this role is to coordinate all FTTB 3rd Party Vendor onboarding activities, manage escalations from the Service Delivery Management (SDM) team, monitor 3rd Party Vendor performance through structured reporting, and take ownership of specific workflow steps within the Engineering/Planning process. Responsibilities - Serve as the liaison between internal stakeholders...

Dedicated IT Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN's 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space. At Dedicated IT, we are invested in our...

- Introduction We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Role...

Certified as a Top Employer, KONE is dedicated to a better world of work and demonstrates this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being. It's time to make a move. Join our...

We have an exciting opportunity for an energetic and enthusiastic CSE Engineer. The Product Engineer provides technical expertise on the optimal KONE product for the customer. The position will be based in Johannesburg, South Africa. He/she should understands how customer needs are translated into product-specific requirements and is accountable for coordination of all engineering work until the...

*Key Responsibilities: - Manage and resolve escalated client complaints and issues, ensuring a high level of customer satisfaction. - Act as the primary point of contact for escalations from both UK and USA clients. - Utilize expert de-escalation techniques to handle challenging situations effectively and professionally. - Adhere strictly to company policies and guidelines while addressing...

⚡ SD-WAN Escalation Engineer – Be the Last Line of Defence ⚡ When the network falters and the pressure is on, you’re the one who steps in. Not everyone can thrive here. This is where the toughest problems land — the ones no one else can solve. If you’re looking for routine, stop reading now. If you’re looking for impact, adrenaline, and recognition, keep going. 🔥 What You’ll Do - Be the...

Wealth Manager Assistant (JB5812)Johannesburg West (Hybrid – work from home with 2 in-person meetings per week)R15 000 - 20 000 CTC per monthContractSupport an independent and reputable Wealth Manager with smooth client onboarding, compliant administration, and professional follow-through.Enjoy a structured workday, a mostly remote setup, and a role that’s all about getting things done properly...

An established car dealership in the Upper Highway area is seeking a dynamic, results-driven New Vehicle Sales Manager to lead their sales team and drive overall dealership performance.Key Responsibilities- Lead, manage, and motivate the new vehicle sales team to achieve and exceed monthly targets- Drive sales performance, profitability, and market share growth- Implement effective sales...

Sales Manager OPEN TO ALL SUITABLE CANDIDATESDepartment: Sales & Business Development Reporting to: General Manager / Managing Director Industry: Engineering & Manufacturing Location: Randburg Employment Type: Permanent – Full Time . REMUNERATION • Basic salary (market-related based on experience). +/- R40000 to R70000 • Car allowance / company vehicle. • Fuel card, tools of trade (laptop,...

Job Description:The Senior Project Manager is a seasoned professional responsible for leading ITS’s most complex, strategic, or high-risk projects. With a proven track record of managing multi-phase or multi-location engagements, the Senior PM is trusted with clients and initiatives where clear communication, deep technical understanding, and high judgment are critical to success. In addition to...

Sales manager/branch manager: The position is multi-faceted and includes the following disciplines: Management of the various facets within the company required for day-to-day operations, managing the business unit, managing and guidance of sales staff, management and cooperation with office and warehouse staff, interaction with other business units within the Group of Companies, stock control,...

Minimum requirements: - Bachelors degree in IT or equivalent experience. - Minimum five years experience in a similar role. - Over five years experience in IT and project management for 50200 devices. - Strong Microsoft Server management (2012R2 or above), including Active Directory, DHCP, DNS, GPO, and file services. - Good knowledge of networking concepts, firewalls, routers, switches, Wi-Fi,...

New Development Manager - Conveyancer Join our client in the N/subs as a Developments Manager - Conveyancer with 4-6 years of experience in the property sector. Responsible for overseeing the efficiency of the Developments department and managing various business processes and strategies. Report to: Manager Seniority Level: Mid Career (4 - 6 yrs exp) Type: Permanent Duties and...

Key Responsibilities: - Support the Site Manager in all aspects of store operations, including opening/closing procedures, staff scheduling, and stock management - Lead, coach, and motivate the team to deliver exceptional customer service and achieve sales goals - Handle customer queries, complaints, and escalations professionally and efficiently - Monitor inventory levels, conduct stock counts,...

Roles and Responsibilities Operational Management: - Oversee activation running 9 hours daily, 5 days a week. - Manage opening/closing procedures. - Ensure equipment, infrastructure, and assets are functional, safe, and premium in presentation. - Manage stock, consumables, POS, and daily operational controls. - Enforce all safety and compliance standards. Technical Oversight: - Operate and...

Our client based in KZN has a great opportunity for a Key Account Manager (KAM) to build and nurture long-term, profitable relationships with the company's key clients, serving as the primary contact to ensure satisfaction, drive sales growth, and retain high-value accounts through strategic planning, understanding client needs, coordinating internal teams, and identifying expansion...