Escalation Manager jobs in Western Cape

*Key Responsibilities: - Manage and resolve escalated client complaints and issues, ensuring a high level of customer satisfaction. - Act as the primary point of contact for escalations from both UK and USA clients. - Utilize expert de-escalation techniques to handle challenging situations effectively and professionally. - Adhere strictly to company policies and guidelines while addressing...

New Development Manager - Conveyancer Join our client in the N/subs as a Developments Manager - Conveyancer with 4-6 years of experience in the property sector. Responsible for overseeing the efficiency of the Developments department and managing various business processes and strategies. Report to: Manager Seniority Level: Mid Career (4 - 6 yrs exp) Type: Permanent Duties and...

Roles and Responsibilities Operational Management: - Oversee activation running 9 hours daily, 5 days a week. - Manage opening/closing procedures. - Ensure equipment, infrastructure, and assets are functional, safe, and premium in presentation. - Manage stock, consumables, POS, and daily operational controls. - Enforce all safety and compliance standards. Technical Oversight: - Operate and...

Key Responsibilities Client Ownership & SLA Delivery - Act as the primary technical contact for assigned SLA clients - Take ownership of incidents, requests, and problems for those clients - Ensure tickets are handled in line with contractual SLAs and internal KPIs - Proactively communicate with clients regarding progress, delays, and resolutions Technical Support (Tier 2 / Intermediate) Provide...

This is a hands-on leadership role focused on boosting sales, ensuring compliance, driving customer service, and strengthening underperforming stores. The right person will thrive in changing environments, lead diverse teams, and ensure smooth operations while maintaining brand standards. Non-Negotiable Requirements - Diploma in Business Administration / Sales / Marketing (NQF 6) - Minimum 5...

Drive forward-looking cash and float forecasts to enable seamless client onboarding and product launches Own daily oversight of client fund flowssettlements, prefunding, internal transfers, and timing of inflows/outflows Maintain real-time liquidity visibility to guarantee accelerated payouts and robust funding buffers Anticipate high-volume periods and proactively secure liquidity for weekends,...

Key Responsibilities: - Manage retail projects from initiation through to completion, including store openings, refurbishments, and upgrades - Develop detailed project plans, timelines, budgets, and resource schedules - Coordinate contractors, suppliers, internal teams, and external stakeholders - Monitor project progress and ensure adherence to deadlines, budgets, and specifications - Identify...

About the Role We are seeking a highly experienced and strategic Regional Cash Processing Centre Manager to lead our cash operations across the Western Cape & Northern Cape region. This is a critical leadership role responsible for ensuring the overall operational efficiency, financial performance, and regulatory compliance of all cash-related operations, including Cash Centres, ATM services,...

Main Purpose of the role - Responsible for Global Supply Chain Demand Planning activities, aligning global forecasts to support category objectives - Interface with enabling group functions such as Category Managers, New Product development, Finance and Compliance to support local planning teams with developing inventory plans - Act as point of Escalation as required for Global Supply Chain,...

We are seeking an experienced Tech Delivery Manager to partner closely with the Technology Applications team to manage and deliver a backlog of technology projects and smaller initiatives. This is a hands-on role requiring strong ownership with a clear focus on delivery outcomes in a regulated financial services environment. The successful person will be somewhere between a Project Manager and...

REQUIREMENTS - Matric, bachelors degree / Diploma in a relevant field (e.g. Business, Marketing, Management, Business Administration, or related field Highly Advantageous - 35 years of experience in managing sales, customer service, technical support or help desk teams - Track record of achieving service targets, or demonstrable success in prior sales/customer-service roles - Strong leadership...

Minimum Education and Experience Requirements: - High expertise in Project Management protocols. - Degree in Business Information Systems or similar. - Project Management degree. - Knowledge in Freight Forwarding Business Applications. - Knowledge in Transport Management Systems and SQL is a plus. - Understanding of Finance and related Reporting is a plus. - Experience in Freight Forwarding,...

ENVIRONMENT: JOIN the George-based team of one of SA s fastest growing Fintech brands seeking your expertise to fill the role of a Business Development Manager who will be responsible for is responsible for driving sustainable growth through the acquisition, onboarding and development of high-value strategic partners within insurance ecosystem. This role owns the full partner lifecycle from...

Key Responsibilities: - Develop, maintain, and monitor detailed project plans, timelines, schedules, and delivery roadmaps. - Oversee project budgets, including cost forecasting, financial projections, and tracking actuals against approved plans. - Control and manage project scope, ensuring adherence to agreed requirements and supporting formal change management processes. - Plan, coordinate,...

Responsibilities - Leading multiple Fast Food restaurants simultaneously - Coaching Restaurant Managers to ensure that store gains market share and achieve customer, people, and profit objectives - Drive customer satisfaction, facilities management, HR management, financial management, Informational management, risk management - Good Sales/Marketing and time management - High visibility...

Key responsibilities: Credit Risk Management - Develop and maintain the companys credit policy and procedures. - Conduct credit assessments and evaluate new and existing customers. - Approve or recommend credit limits and terms in line with policy. - Monitor credit exposure and portfolio risk regularly. - Maintain updated customer risk ratings and ensure compliance with credit terms. Accounts...

Job Title: Creditors Manager Location: Cape Town, Northern Suburbs Salary: R30 000.00 R35 000.00 CTC per month About Our Client: Our client, a leading logistics company based in Cape Town, Northern Suburbs. They specialise in providing reliable transportation and distribution services to their clients, ensuring their satisfaction and trust in their services. Job Description: We are currently...

Key Responsibilities: - Lead, mentor, and manage branch staff across sales, service, and administration. - Drive sales growth, business development, and client relationships. - Manage day-to-day operations, budgets, and financial performance. - Ensure compliance with safety regulations and company policies. - Maintain high levels of customer satisfaction and resolve escalated issues. - Provide...

ENVIRONMENT: A rapidly expanding organization operating in the utilities, engineering services and water management sector is seeking an accomplished Customer Service Manager to lead and elevate its B2B customer service function. You will play a central role in shaping service standards, developing CRM capabilities, supporting account management teams, and ensuring seamless delivery across...

The Credit Manager is responsible for managing and controlling the organisations credit granting process. This role ensures that credit risk is effectively evaluated, monitored, and minimised while enabling sustainable sales growth and maintaining healthy cash flow. The Credit Manager ensures compliance with company policies, legal requirements (including the National Credit Act), and oversees...