Escalation Manager jobs in Gauteng

Functieomschrijving The Problem and Escalation Manager is required to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors. This role also integrates with change management, incident management, and configuration management. Key Role Responsibilities: - Analysing historical data to identify and...

Introduction Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We...

Role Purpose The successful incumbent will be responsible for providing prompt and accurate resolution of client complaints according to policy, procedures, legislative / compliance requirements and within Service Level Agreements. Requirements QUALIFICATIONS - Matric or equivalent (Essential). - Business related qualification (Desirable). - Relevant product training (Essential). - FAIS...

Role Summary The purpose of this role is to coordinate all FTTB 3rd Party Vendor onboarding activities, manage escalations from the Service Delivery Management (SDM) team, monitor 3rd Party Vendor performance through structured reporting, and take ownership of specific workflow steps within the Engineering/Planning process. Responsibilities - Serve as the liaison between internal stakeholders...

- Introduction We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Role...

Certified as a Top Employer, KONE is dedicated to a better world of work and demonstrates this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being. It's time to make a move. Join our...

We have an exciting opportunity for an energetic and enthusiastic CSE Engineer. The Product Engineer provides technical expertise on the optimal KONE product for the customer. The position will be based in Johannesburg, South Africa. He/she should understands how customer needs are translated into product-specific requirements and is accountable for coordination of all engineering work until the...

⚡ SD-WAN Escalation Engineer – Be the Last Line of Defence ⚡ When the network falters and the pressure is on, you’re the one who steps in. Not everyone can thrive here. This is where the toughest problems land — the ones no one else can solve. If you’re looking for routine, stop reading now. If you’re looking for impact, adrenaline, and recognition, keep going. 🔥 What You’ll Do - Be the...

Wealth Manager Assistant (JB5812)Johannesburg West (Hybrid – work from home with 2 in-person meetings per week)R15 000 - 20 000 CTC per monthContractSupport an independent and reputable Wealth Manager with smooth client onboarding, compliant administration, and professional follow-through.Enjoy a structured workday, a mostly remote setup, and a role that’s all about getting things done properly...

Sales Manager OPEN TO ALL SUITABLE CANDIDATESDepartment: Sales & Business Development Reporting to: General Manager / Managing Director Industry: Engineering & Manufacturing Location: Randburg Employment Type: Permanent – Full Time . REMUNERATION • Basic salary (market-related based on experience). +/- R40000 to R70000 • Car allowance / company vehicle. • Fuel card, tools of trade (laptop,...

Job Description:The Senior Project Manager is a seasoned professional responsible for leading ITS’s most complex, strategic, or high-risk projects. With a proven track record of managing multi-phase or multi-location engagements, the Senior PM is trusted with clients and initiatives where clear communication, deep technical understanding, and high judgment are critical to success. In addition to...

Sales manager/branch manager: The position is multi-faceted and includes the following disciplines: Management of the various facets within the company required for day-to-day operations, managing the business unit, managing and guidance of sales staff, management and cooperation with office and warehouse staff, interaction with other business units within the Group of Companies, stock control,...

Minimum requirements: - Bachelors degree in IT or equivalent experience. - Minimum five years experience in a similar role. - Over five years experience in IT and project management for 50200 devices. - Strong Microsoft Server management (2012R2 or above), including Active Directory, DHCP, DNS, GPO, and file services. - Good knowledge of networking concepts, firewalls, routers, switches, Wi-Fi,...

Key Responsibilities: - Support the Site Manager in all aspects of store operations, including opening/closing procedures, staff scheduling, and stock management - Lead, coach, and motivate the team to deliver exceptional customer service and achieve sales goals - Handle customer queries, complaints, and escalations professionally and efficiently - Monitor inventory levels, conduct stock counts,...

Qualifications - Matric - Relevant Certificate or Diploma in Warehouse Management, Supply Chain Operations. - National Diploma in Supply Chain, Industrial Engineering, or Operations Management. Bachelors degree in Industrial or Production Engineering (Advantageous) Requirements - 58 years experience in packaging, assembly, or warehouse operations. - At least 3 years in a supervisory or...

Our client is a respected in-house finance provider operating in the asset and vehicle finance space. The business supports sales by offering tailored finance solutions while maintaining strong credit governance and portfolio quality. This role sits at a senior management level within the credit function and plays a critical part in approving complex credit proposals, shaping credit policy, and...

Requirements - Matric & relevant Honours Degree in Commerce/Accounting - CA (SA) preferable - 6 - 10 years experience as an Accountant in a large corporate organization/group of companies - 3 years plus experience as a Finance Manager - Microsoft Dynamics and/or Sage X 3 experience - Full time Onsite - Midrand Key Responsibilities: Financial - Accurate and timely completion of allocated work -...

An established company within the financial sector is seeking to hire a highly skilled and experienced IT INFRASTRUCTURE AND OPERATIONS MANAGER to join their team. This is an excellent opportunity for an professional with strong communication (both verbal and written), design thinking and team leadership abilities to grow their career within a reputable organisation. Your: Formal Education: -...

Minimum requirements: - Relevant qualifications - 5+ years project management experience within the solar, engineering, construction, or EPC environment. - Proven experience managing Solar PV projects of 10MW+ (minimum 5MW) - Strong knowledge of renewable energy technologies, Solar PV systems, and BESS - Excellent client-facing and internal communication skills. - Strong working knowledge of...

About the Role We are seeking a highly experienced and strategic Regional Cash Processing Centre Manager to lead our cash operations across the Northern region. This is a critical leadership role responsible for ensuring the overall operational efficiency, financial performance, and regulatory compliance of all cash-related operations, including Cash Centres, ATM services, and branch cash...