escalation engineer jobs

Certified as a Top Employer, KONE is dedicated to a better world of work and demonstrates this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being. It's time to make a move. Join our...

We have an exciting opportunity for an energetic and enthusiastic CSE Engineer. The Product Engineer provides technical expertise on the optimal KONE product for the customer. The position will be based in Johannesburg, South Africa. He/she should understands how customer needs are translated into product-specific requirements and is accountable for coordination of all engineering work until the...

⚡ SD-WAN Escalation Engineer – Be the Last Line of Defence ⚡ When the network falters and the pressure is on, you’re the one who steps in. Not everyone can thrive here. This is where the toughest problems land — the ones no one else can solve. If you’re looking for routine, stop reading now. If you’re looking for impact, adrenaline, and recognition, keep going. 🔥 What You’ll Do - Be the...

Role Summary The purpose of this role is to coordinate all FTTB 3rd Party Vendor onboarding activities, manage escalations from the Service Delivery Management (SDM) team, monitor 3rd Party Vendor performance through structured reporting, and take ownership of specific workflow steps within the Engineering/Planning process. Responsibilities - Serve as the liaison between internal stakeholders...

Roles and Responsibilities Reports to: Service Desk Manager Working hours: Mon-Fri 8:00-18:00 (UK time) shifted weekly. Salary: R25 000 R30 000 basic salary + Medical Aid, provident fund, income protector benefits Location: Cape Town (SA) Our client is a UK-based Managed Services Provider with nearly 25 years of delivering IT support, cybersecurity, cloud, communications, and connectivity...

1st Line Service Desk Engineer Be the first line of support in a fast-paced MSP environment, solving real client problems daily Cape Town (Gardens) | R25,000 R30,000 per month About Our Client A well-established Managed Service Provider (MSP) delivering responsive and professional IT support to a diverse client base. Known for combining technical expertise with excellent customer service,...

Duties include - Customer Solution Architecture design - Identify & Investigate new tools and technologies - Monthly Infrastructure reporting - Capacity, Availability and Risk - Solid understanding of their Private-Cloud, Data Management and Public Cloud Environments, including networking, Software, Hardware and Cloud offerings - Creating and Maintaining vApp & VM templates for fast deployment...

• Implement scalable, resilient, and secure solutions in the public cloud, especially in AWS.• Participate in automation initiatives to streamline processes, improve efficiencies, and reduce hosting cost.• Work closely with Product Owner, Platform Team, Solution Architects, and development teams for continuous improvement• Enhance and drive automation and "Infrastructure as Code" delivery.•...

Minimum Requirements: - Relevant post-matric technical qualification (N6, S4, or National Diploma) - Minimum 5-8 years of experience in the LV MCC, MV switchgear, and modular substation manufacturing environment - Minimum 3 years of experience in project management - Experience in designing, manufacturing, testing & commissioning of electrical panels and modular substations. - Proficient on MS...

Technical Consultant / L2 Support Engineer Rivonia, Sandton - Managed IT Services | R35 000+ The Opportunity If you enjoy solving real IT problems and seeing the impact of your work, this role is for you. You ll join a Managed IT Services team supporting clients across Microsoft 365, Windows Server, networking, backups, and infrastructure. You ll earn R35,000 R45,000 CTC per month, plus...

Job Description: Im looking to connect with Junior Cloud Support Engineers who are passionate about modern workplace solutions, cloud infrastructure, and IT support. By partnering with me, youll be considered for upcoming projects where youll support Microsoft 365 environments, cloud networking, and security in office-based roles. Key Responsibilities: - Deploy, configure, and support Microsoft...

The Security Engineer is responsible for ensuring robust cybersecurity operations through proactive threat detection, effective incident response, and comprehensive risk management. This role works closely with IT and Security teams to identify vulnerabilities, implement security best practices, and protect organisational and client assets. The role requires hands-on experience with leading...

ENVIRONMENT: ENSURE robust Cybersecurity operations, proactive threat detection, and effective risk management as the next Mid-Tier Security Engineer sought by a cutting-edge Tech company in Durban. This role involves collaborating with IT and Security teams, conducting vulnerability assessments, and implementing security best practices to protect organizational assets. This role demands...

Role: Microsoft Systems Engineer Location: Cape Town - Century City Salary: Negotiable Main duties and responsibilities - Resolving all escalations from Tier 2 support - Implement changes and projects such as version upgrades and migrations - Perform proactive optimization and implementation best practice - Document processes and procedures to increase repeatable quality and automation -...

The primary purpose of this role is to provide technical leadership and guidance whilst ensure that key technology projects, critical and complex customer technical support and scheduled technical obligations to customers are successfully executed within schedule. The role also contributes and inputs in system designs, proposals and compiling functional design specifications for new projects...

Role: The Cloud Data Platform Support Engineer will play a critical role in ensuring the stability, reliability, and efficiency of the company data platform hosted in Microsoft Azure, with a future vision to extend into other cloud environments. This role is primarily focused on incident response, technical support, and platform reliability, while also contributing to proactive improvements such...

Team Lead: Desktop Support Engineer Rivonia, Sandton - Managed IT Services | R20 000+ The Opportunity If you enjoy leading people and still want to stay hands-on technically, this role gives you both. You ll join a stable Managed IT Services Provider in Rivonia, Sandton, where you will guide a support team while working on real client desktop and server environments. You will earn R18,000...

Salary: R30,000 R50,000 per month (depending on experience) Experience Required: 36 years Working Hours: UK working hours Contract: 6-month probation/initial engagement, transitioning to permanent (performance dependent) Location: Remote (Cape Town-based) Role Overview Were hiring an experienced IT Support Engineer to join a fast-paced Service Desk team supporting an international client base....

The Principal Engineer plays a pivotal role in providing technical leadership and guidance to ensure the alignment of strategies and services with the objectives of our customers, the company, and regulatory standards. This position is charged with the responsibility of overseeing high-impact, complex, time-sensitive, or critical challenges and orchestrating cross-departmental collaboration and...

Main purpose of the role: The primary role of the IT Systems Engineer (T1) is responsible for providing technical support and assistance to all B-Logic clients. The IT Systems Engineers may interact with customers by phone or in-person to identify and diagnose issues, categorize and record reported queries and provide solutions. The IT Systems Engineers will advise users on appropriate course of...