Escalation Specialist jobs

A leading media technology company in Cape Town is seeking a dynamic Technical Support Specialist to provide expert assistance on their Product suite. The ideal candidate will support users globally, work collaboratively with various teams, and have a background in Media Asset Management. Key responsibilities include acting as a technical escalation point and improving support processes while...

Talent Pool : Escalations Specialist MMH251121-8 Momentum Centurion, Gauteng, South Africa Role Purpose The successful incumbent will be responsible for providing prompt and accurate resolution of client complaints according to policy, procedures, legislative / compliance requirements and within Service Level Agreements. Qualifications - Matric or equivalent (Essential). - Business related...

A prominent recruitment agency is seeking a Customer Care Specialist in Randburg, South Africa. The role focuses on managing customer enquiries and complaints while ensuring compliance with industry standards. Ideal candidates will have a diploma in Customer Service and at least three years of experience in a customer care environment, particularly within the automotive sector. Strong...

A leading customer service company in Cape Town is seeking an experienced Call Centre Representative. In this role, you will manage escalated customer cases and ensure excellent customer experiences. You must have at least 6 months of international Call Centre experience and speak Dutch fluently. This is a great opportunity to work in a supportive environment while developing your skills. You...

Location: Remote Employment Type: Full-Time Compensation: Competitive About The Company Emmington is an international portfolio of companies operating across the UK, USA, Australia, New Zealand, and Dubai . We partner with businesses that are focused on improving customer acquisition and driving sustainable growth across both B2B and B2C markets. Across the Emmington portfolio, we own, invest...

Introduction Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We...

Introduction- Through our client-facing brands and our other specialist brands, Momentum Group enables business and people from all walks of life to achieve their financial goals and life aspirations.We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network...

A leading property management company is seeking a Weekend Property Management Associate in Cape Town. You will manage customer inquiries across various channels, provide exceptional service, and collaborate with teams to resolve issues. Candidates should possess strong communication skills and previous customer service experience. The role offers 23 days paid leave, birthday off, and employee...

A leading Managed Services Provider in Johannesburg is seeking a Service Desk Analyst (L2) to provide technical support across Windows and MacOS environments. You'll resolve complex second-line incidents, support software updates, and collaborate with the IT team. The ideal candidate has strong troubleshooting skills, 2+ years of IT support experience, and a customer-first mindset. This dynamic...

A leading security services provider is seeking an experienced customer service representative in Cape Town, South Africa. The role involves supporting internal and external customers, booking service calls, and addressing technical queries. Candidates should have a Matric qualification and at least 2 years' experience in a contact centre. Technical knowledge is advantageous. The company...

We are looking for an Escalation Engineer at Zhero in Century City, Cape Town WHY WORK FOR US? We are an established international end-to-end Cybersecurity & IT Support provider with a head office in London. You will get "BEST in the WORLD" experience, exposure and lots of room for growth, with a competitive salary, training, medical, pension & full social calendar. Also, with the potential...

Specialist: QMP Buyer Indirect Purchasing Job Purpose: The position Indirect Purchasing buyer is responsible for sourcing of goods and services in BMW Group South Africa. The role entails ensuring active competition and compliant tenders, securing favourable quality and financial terms in the engagement with external suppliers. Roles and Responsibilities: - Responsible for purchasing...

The Company Our clientoperatesas a globally diversified gold mining organization with a broad portfolio of high-quality assets, projects, and exploration ventures across 10 countries and four continents. The company strategically pursues opportunities in complementary minerals where it can capitalize on its established assets, equity interests, and extensive technical and managerial...

Main Purpose of Position The Partner & Webstore Support Specialist plays a key role in fostering strong partner relationships and ensuring a seamless support experience. This role serves as the first point of contact for partner and customer inquiries, providing timely, accurate, and professional assistance. The specialist will support both partner‑related queries and webstore operations,...

A leading digital gaming company is seeking a Verification Specialist to assess customer documentation and ensure compliance with KYC and AML standards. The ideal candidate will have 2+ years of experience in Risk/AML/Compliance and excellent attention to detail. Responsibilities include resolving escalations related to verification and suggesting process improvements. Join a dynamic team and...

Social Media Specialist job vacancy in Johannesburg. Our client, a leading operator within the iGaming and Sports Betting sector, is looking for a Social Media Specialist to shape brand voice, grow highly engaged online communities and drive acquisition and retention through creative, data-informed storytelling. This role sits at the centre of brand, performance and community. Its not about...

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company, specializing in providing operational support to U.S.-based companies. We are not a recruitment agency—we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch. We are seeking an Intake Verification Specialist to support our US-based...

A reputable financial services provider in Centurion seeks an Escalations Specialist to address and resolve client complaints effectively. The ideal candidate should have 3-5 years of experience in client service, preferably within the insurance sector. You will be responsible for maintaining high service standards, evaluating complaints, and making recommendations for service improvements. This...

SUMMARY: Reports to: Sales Operations Manager Remuneration: Market Related dependent on skill set, knowledge, and experience Purpose Of The Job: Our client is an exciting new automotive brand establishing its head office operations and building the business from the ground up. This role is suited to an enthusiastic, committed professional who is eager to be part of a long‑term journey,...

Role Purpose The successful incumbent will be responsible for providing prompt and accurate resolution of client complaints according to policy, procedures, legislative / compliance requirements and within Service Level Agreements. Requirements QUALIFICATIONS - Matric or equivalent (Essential). - Business related qualification (Desirable). - Relevant product training (Essential). - FAIS...