Complaints Manager jobs

Empowering Africa’s tomorrow, together…one story at a time.With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryThe Fraud Solutions team is seeking an...

Empowering Africa's tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary The Fraud Solutions team is seeking an...

Build a successful career with us- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group,...

A regulatory authority in Gauteng is seeking a results-driven candidate for an administrative role. The successful applicant will assist complainants, manage documentation, and ensure resolution of complaints while communicating professionally. An LLB degree and experience in administration or an ombud office are essential, with additional preference for candidates with previous financial sector...

Purpose Of The Role The Senior Complaints Specialist exists to continue wowing our customers by protecting the brand, safeguarding their experience, and finding meaningful solutions whenever they face challenges or have concerns. This role ensures that every interaction, particularly when handling complaints or complex queries, leaves the customer feeling heard, respected, and confident in...

The Department of Public Works invites suitably qualified candidates to apply for the position of Assistant Administration Officer: Helpdesk and Complaints at its Cape Town Regional Office. This opportunity is ideal for candidates with strong administrative, communication, and data-handling skills who thrive in a fast-paced service delivery environment. Closing date for applications: 30 January...

A leading financial institution in Johannesburg is looking for an experienced Senior Manager: Fraud Complaints to lead the fraud complaints team. This role involves developing strategies for fraud complaints, improving the customer experience, and ensuring timely resolution of cases. Candidates should have significant experience in complaints management and fraud operations, alongside a...

Job Description We’re Hiring: Complaints /Customer Service Support Advisor We’re looking for a detail-driven and customer-focused professional to support our complaints /Customer service process across multiple areas, including administration, product/service complaints, and telephony. You will deliver first-class customer service via telephony and email, supporting customers with empathy,...

A regulatory authority in Pretoria is seeking to provide comprehensive support in managing complaints. The role entails supervising staff to ensure the accurate intake, documentation, and processing of complaints in accordance with regulatory requirements. Candidates should have experience in handling complaints in a target-driven environment. This position offers an opportunity to work within a...

A leading South African bank is seeking dedicated individuals to deliver support services for complaints resolution and operational risk management. You will enhance customer experiences by accurately logging complaints and providing timely resolutions. Additionally, you'll compile operational risk reports and support various committees with your reporting expertise. Candidates should have a...

OPFA is seeking to appoint a candidate who is results-driven, passionate about service delivery, thrives under pressure, respects deadlines, and is a team player with high levels of professionalism. Key Responsibilities: Complaint Intake & Support - Identify and correctly record parties to a complaint. - Assist new complainants (walk-in and email) with lodging complaints and collecting...

Job Overview The Policy Review Adviser will manage referrals received into the Policy Analysis Team from a variety of sources relating to misrepresentation, non-disclosure and potential indemnity concerns, within agreed authority levels and within agreed SLA. Job Responsibilities - - Investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage...

A leading financial institution in Johannesburg seeks a Short Term Insurance Junior Complaints Specialist. The role involves resolving customer complaints efficiently within SLA guidelines, assisting in operational risk management, and compiling reports for various committees. The ideal candidate should hold a Further Education and Training Certificate in Business or related fields and possess...

A leading financial services company in South Africa seeks a Senior Complaints Specialist to enhance customer satisfaction by managing complex complaints and ensuring compliance with regulatory standards. The ideal candidate will have 3–5 years of experience in complaint management within the financial sector. Responsibilities include investigating complaints, preparing trend reports, and...

Overview Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary To deliver support services in...

Short Term Insurance Junior Complaints Specialist page is loaded## Short Term Insurance Junior Complaints Specialistremote type: Hybridlocations: Johannesburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 23, 2026 (6 days left to apply)job requisition id: R-15982824### Empowering Africa’s tomorrow, together…one story at a time.With over 100 years of rich history...

Job Overview: The Policy Review Adviser will manage referrals received into the Policy Analysis Team from a variety of sources relating to misrepresentation, non-disclosure and potential indemnity concerns, within agreed authority levelsand within agreed SLA. Job Responsibilities: - Investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage...

A leading financial institution in Johannesburg is looking for an experienced Senior Manager: Fraud Complaints to lead the fraud complaints team. The role focuses on developing a fraud complaints strategy, ensuring timely resolutions, and improving customer experiences. Candidates must have over 5 years of experience in complaints management or fraud operations, along with team leadership...

Job Overview: As a Complaints Specialist in our team, you will handle complaints resolutions abiding by set procedures, ensuring that customers' cases are resolved in a timely and accurate manner. Working in our early resolutions complaints department you’ll be a key point of contact for customers with insurance and / or service‑related complaints. Job Responsibilities - Ensuring that customer...

A leading African bank is looking for a dedicated individual to support complaints resolution and operational risk management in Johannesburg. The role involves logging complaints, providing proactive resolutions, and collating risk reports. Candidates should possess a Further Education and Training Certificate in Business or related fields. The bank is an equal opportunity employer committed to...