qa in a call centre jobs in Midrand

Job Summary Progressive Technology is seeking a detail-oriented and analytical Call Center Quality Assurance (QA) Monitor to join our dynamic remote team. In this role, you will be responsible for evaluating and enhancing the quality of customer interactions across various communication channels to ensure our high standards of customer service are consistently met. The ideal candidate will have...

Call Centre Team Leader | Talent Pool MMH251017-3 Join to apply for the Call Centre Team Leader | Talent Pool MMH251017-3 role at Metropolitan Role Purpose Manage and motivate the team in order to deliver an excellent client experience and support the achievement of sales targets. Requirements - Matric (grade 12) certificate (essential). - NQF level 5 qualification approved by FSCA or...

Call Centre Supervisor Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team. Duties & Responsibilities Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor is responsible for the effective management of the Call Centre team whose primary objective is to provide exceptional services support to the...

USA Global Marketing is dedicated to delivering value‑driven solutions through a combination of needs analysis and cost comparisons. We work collaboratively with clients to support their organizational goals while maintaining affordability. Emphasizing partnership, we aim to become an integral part of each client’s journey toward success. Our mission is rooted in providing exceptional service...

Join to apply for the Call Centre Agent (Nightshift) role at ReWorks Solutions. Job Opening: Call Centre Agent (Nightshift) Type: Full‑Time, Work from Home Hours: Shift Schedules Pay: Monthly USD Salary Responsibilities - Answer incoming calls, emails, and messages from clients and respond to inquiries in a timely, professional manner. - Schedule, reschedule, and confirm appointments using...

Vacancy for a Web Administrator / Customer Service Agent. A Contract to Permanent post for a Web Administrator / Customer Service Agent required for the handling of customers and administration of websites for an Established Website company based in Midrand. This is a great starter position. The position entails editing of Photos and uploading it on to the Website, Photoshop skills would be...

Main Responsibilities (including but not limited to): - Reduce business risk, improving the quality of call centre agents’ engagements and overall performance. - Highlight issues affecting the customer's experience due to behaviour, business, process and technology. - Evaluate recorded customer interactions against the dimensions of customer experience, business process and regulatory compliance...

Afrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales. We are looking for a Call Centre Agent to join our team and take us from strength-to-strength. The...

Gauteng, Midrand A well established Telecommunication company based in Midrand is looking for an Internet Service Provider Call Centre Clerk to join their team Minimum requirements: - Matric required - Relevant tertiary qualification advantageous - 2+ Years experience working in a similar environment/ similar role - Experience on Percol8, Nagios, SOLIDitech, Broadsoft beneficial - Must reside...

Responsibilities: - Provide initial hardware support - Effectively resolve customer complaints - Log and close calls in the call desk system - Maintain real-time call updates in the system - Identify issues and escalate them to supervisors - Offer product and service information to customers - Manage a high volume of inbound and outbound calls efficiently - Recognize, document, and report...

Overview Responsible for overseeing and optimizing customer support operations, contributing to a positive customer experience and the overall success of the support team. Team Leadership - Managing and leading a team of support agents, ensuring they are well-trained and motivated. Performance Monitoring - Tracking key performance metrics, such as response times and resolution rates, to...

1year- Telephonically contact allocated customers to develop new relationships or either as the first point of contact.- Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer, and ask relevant questions to evaluate the customer's level of interest and identify and respond to areas requiring further information or explanation.- Identify...

Overview Get AI-powered advice on this job and more exclusive features. We are first and foremost a great team full of ambitious and proactive individuals whose goal is to become the best professionals they can be and make Digital Silk a globally renowned digital agency. Our quest for excellence has resulted in our company’s growth and continuous need for outstanding team members. We are...

About Lyra Health Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms...

Listing reference: track_001418 Listing status: Online Apply by: 30 June 2025 Position summary Job category: Telecommunication and Mobile Systems Contract: Permanent Remuneration: Market Related EE position: No Introduction Tracker requires the services of a talented and experienced Operator: National Emergency Control Centre operator to facilitate and coordinate the reporting of...

Direct message the job poster from Storyteller 🇿🇦 Up to ZAR 600k salary on a full time, permanent employment contract 🌎 Fully remote working anywhere in South Africa! 🏖️ Days Paid Leave and Benefits ✨ Exciting high growth product, relied on by leading global sports brands 💻 Working with the latest hardware, tech stack and tools Referrals increase your chances of interviewing at Storyteller...

Overview TripleTen All Jobs QA Tutor About TripleTen TripleTen is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. Our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and QA engineering in a feasible and accessible way,...

Job Title:Registration Support Centre Agents(Fixed -Term Contract) Emeris consolidates resources and expertise from IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support. We are looking for suitably qualified candidates to work during our...

Work Remotely as a One Call Close Sales Trainer/Manager for Terraboost Media! High-growth retail media company | Lead, train, and scale inside sales! About Us We operate a national network of indoor wellness billboards and sell placements to local businesses on a one-call close model. We’re upgrading our sales engine and need a hands-on trainer/manager who can lead people, run remote training...

About Lyra Health Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer‑reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer‑reviewed research confirms...