qa in a call centre jobs in Umhlanga

Job Summary Progressive Technology is seeking a detail-oriented and analytical Call Center Quality Assurance (QA) Monitor to join our dynamic remote team. In this role, you will be responsible for evaluating and enhancing the quality of customer interactions across various communication channels to ensure our high standards of customer service are consistently met. The ideal candidate will have...

USA Global Marketing is dedicated to delivering value‑driven solutions through a combination of needs analysis and cost comparisons. We work collaboratively with clients to support their organizational goals while maintaining affordability. Emphasizing partnership, we aim to become an integral part of each client’s journey toward success. Our mission is rooted in providing exceptional service...

Join to apply for the Call Centre Agent (Nightshift) role at ReWorks Solutions. Job Opening: Call Centre Agent (Nightshift) Type: Full‑Time, Work from Home Hours: Shift Schedules Pay: Monthly USD Salary Responsibilities - Answer incoming calls, emails, and messages from clients and respond to inquiries in a timely, professional manner. - Schedule, reschedule, and confirm appointments using...

The role: The Quality Assurance agent is required to ensure call quality, adherences to sales conduct and provide feedback to team leaders, managers, and trainers to enhance the performance of the sales agents. This is specific to the monitoring of all calls, whether sale or non-sale, with the intent of providing feedback to stakeholders on the compliance of sales requirements to minimise...

Dynamic Contact Centre based in Durban Umhlanga is hiring for our USA Retail and Mobile Campaigns (Nightshift) What can we do for you: - Salary up to R6500 including attendance bonus - R1000 Night Shift Allowance - Uncapped Commission - Medical Aid - Daily, Weekly and Monthly Cash incentives - Hot Leads Requirements to apply: - 6 Months International Call Centre experience - Excellent command...

Are You Goal Driven and Hungry for Success Are You looking for a Breakthrough and an Opportunity to grow in an Established Business? If so, APPLY NOW What we offer:R5000 pm Basic Salary Uncapped Commission and Incentives What we looking for:Matric Sales Experience (Advantageous) Call Centre Experience (Advantageous) Excellent Communication Skills Computer Literate Pay: From R5 000,00...

Overview Responsible for overseeing and optimizing customer support operations, contributing to a positive customer experience and the overall success of the support team. Team Leadership - Managing and leading a team of support agents, ensuring they are well-trained and motivated. Performance Monitoring - Tracking key performance metrics, such as response times and resolution rates, to...

About Us Established in 2010, Talksure is an independent financial services provider for the South African and International markets. Based in Umhlanga, KZN we specialize in providing innovative, tailor-made customer engagement solutions. Our growing team of highly motivated and skilled sales specialists has a proven track record of producing exponential revenue growth for customers,...

Our Client: They engineer experiences on behalf of some of the world’s most progressive brands. As a company, they have been working towards that goal since its founding in 2000. Through evolution and acquisition, today they are a 40 000 people-strong global leader in business process outsourcing (BPO). They continue to specialize in customer experience, but their capabilities extend across...

DCSA, a national debt review company with 10 years of experience in the financial market, is currently seeking self-motivated and experienced Sales Agents to join our team. As a Sales Agent, you will play a crucial role in assisting over-indebted consumers to become rehabilitated by offering our specialized debt review services. If you have a minimum of 3 months experience in international or...

Urban Lifestyle Rewards are looking for Vodacom experience sales agents. Requirements: - Must have Vodacom experience (1 year) - Matric certificate - Ability to adapt quickly in a fast-paced environment and thrive under pressure What we offer: - Competitive base salary with uncapped commission structure - Daily, weekly and monthly incentives - Supportive team environment where hard work is...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center...

PURPOSE OF JOB The call centre Training Associate plays an integral role in developing the training needs of new and existing staff across different departments while maintaining standards and ensuring they are kept at the highest level. Maintaining high and positive energy is essential. KEY RESPONSIBILITIES- Developing and leading the training department- Creating and writing training...

Introduction:Consumer Links are a global provider of Business Process Outsourcing (BPO) services with a difference. We believe that BPO should be about more than just cost savings — it should also be about driving real business value and creating lasting relationships. Skills and Competencies- Computer literate- Excellent written and verbal communication skills- Organized and focused- 2 years...

As a Call Centre Sales Agent, you will be responsible for initiating outbound calls to potential customers with the goal of selling products or services. You will utilize effective communication and sales techniques to engage prospects, address their needs, and ultimately close sales. This role requires a proactive attitude, excellent interpersonal skills, and the ability to work efficiently in a...

Infinity100 Contact Centre within the Starwood Phoenix area (near Phoenix Plaza) Perfect for travel while saving on costs if you living within the Phoenix area! If you have what it takes to become the Best Sales Agent, then this role is for you - Must be Self-motivated and Driven - Must be Well Spoken and Fluent in English - Strong communications Skills - Must be target Driven - Matric...

Introduction:Consumer Links are a global provider of Business Process Outsourcing (BPO) services with a difference. We believe that BPO should be about more than just cost savings — it should also be about driving real business value and creating lasting relationships. Skills and Competencies- Computer literate.- Excellent written and verbal communication skills.- Organized and focused.- 1 year...

Urban Lifestyle Rewards are looking for Vodacom experience sales agents. Requirements: - Must have Vodacom experience (1 year) - Matric certificate - Ability to adapt quickly in a fast-paced environment and thrive under pressure What we offer: - Competitive base salary with uncapped commission structure - Daily, weekly and monthly incentives - Supportive team environment where hard work is...

The role: The Ignition Group is a proudly South African investment company focusing on Technology, Media, Telecommunications and Financial services. Our Employees are encouraged to recommend innovative business and operational ideas, and we strive to make each Employee's journey to success as exciting and engaging as possible. The Customer Care Manager takes pride in providing the best Customer...

Consumer Links are a global provider of Business Process Outsourcing (BPO) services with a difference. We believe that BPO should be about more than just cost savings — it should also be about driving real business value and creating lasting relationships. Sales Team Leader - Retail/ loyalty program campaign A fast-growing Contact Centre based in Mount Edgecombe is searching for a new Sales...