qa in a call centre jobs in Johannesburg

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality...

Call Centre Manager Reference: PE002318-LS-1 Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful career opportunity awaits you. Duties & Responsibilities Requirements: - Degree or Diploma in Business Management or related field. - 5 Years’ management experience in a Call Centre environment. - Computer...

Calling All Crime-Fighters : Your Next Mission Starts Here! Are you a graduate in Criminology, Law, Forensics, or Investigations with a sharp eye for detail and a passion for justice? Ready to swap the lab coat for a suit and take your skills into the high-stakes world of banking? This is your chance to become a Fraud Detection Consultant—where your expertise meets the frontlines of financial...

Overview Calling All Crime-Fighters: Your Next Mission Starts Here! Are you a graduate in Criminology, Law, Forensics, or Investigations with a sharp eye for detail and a passion for justice? Ready to swap the lab coat for a suit and take your skills into the high-stakes world of banking? This is your chance to become a Fraud Detection Consultant—where your expertise meets the frontlines of...

Overview The Call Centre Manager is responsible for the full establishment and management of OUTA's outbound call center, with a focus on building a high-performance team that drives new supporter acquisition. This includes strategic planning, recruitment, training, development of commission structures, procurement and management of lead lists, and optimisation of conversion rates. The role...

Job Summary Progressive Technology is seeking a detail-oriented and analytical Call Center Quality Assurance (QA) Monitor to join our dynamic remote team. In this role, you will be responsible for evaluating and enhancing the quality of customer interactions across various communication channels to ensure our high standards of customer service are consistently met. The ideal candidate will have...

We are looking for a Technical Support Consultant who will be the front line of the customer care team, providing exceptional support to our valued clients. You will be responsible for handling a wide range of inquiries, from initial setup and onboarding to ongoing technical requests raised via different channels, including email and phone. You will report directly to the Team Leader, Client...

Client Service Consultant: Call Centre (6 Months FTC) Who are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries, and pride ourselves on superior products and solutions and high‑quality service. Our...

Matriculates And School Leavers to fill up different positions.Our Inbound and Customer Service Call Centre Section intends to do Expansion and looking for Grade 10 , 12 or School leavers who are interested to Apply for Exciting Positions in Both Inbound and Customer service.Candidates must be well Dedicated with Enthusiasm and Anxious to start a new Carrier. With or with No Experience can Apply...

Provide excellent customer service to clients both telephonically and face to face as well as via email and WhatsApp. Ensure email and telephonic enquiries for spares/parts are completed timeously. Liaise with clients /suppliers both telephonically and face to face. Quotes/invoices on parts requested by clients both telephonically and via email as well as walk ins. Payments on quotes before...

Strategic Head of Call Centre Management Bank/Fin Services/Insurance ~ Telecommunications ~ Call Centre BPO Johannesburg - Gauteng - South Africa We are currently seeking a Strategic Head of Call Centre Management who will be responsible for overseeing and leading the strategic direction and alignment of all call centre infrastructure, both internal and external, supporting both local and African...

Purpose of the Role To wow our customers at every interaction by delivering exceptional, needs-based product sales over the phone. As a Call Centre Sales Agent, you will be the first touchpoint for potential clients, building trust quickly, identifying needs, and matching customers with the right Dis-Chem Life products. Your goal is to create a professional, seamless, and customer-first sales...

Job Title: Call Centre Agent Key Responsibilities: - Handle inbound customer calls professionally and efficiently regarding parcel tracking, delivery status, service inquiries, and complaints. - Make outbound calls to customers for delivery confirmations, follow-ups, or to resolve issues. - Record and update customer information accurately in the companys CRM system. - Provide clear and concise...

Job title : Graduate Call Centre Agent Job Location : Gauteng, Johannesburg Deadline : November 24, 2025 Quick Recommended Links - Jobs by Location - Job by industries Job Description if you are a graduate and looking for work experience, then a call centre may just be the answer for you. In fact you will acquire a broad range of transferable skills, which will put you in good stead for...

Overview Call Centre Agents (6-Month Contract with Possible Extension) Location: Johannesburg My client is looking for Call Centre Agents to join their team on a six-month contract, with the possibility of going permanent based on performance. Responsibilities - Answering & Routing Calls: Manage incoming calls by greeting students and parents, and directing them to the correct departments...

Join to apply for the Call Centre Agent (Nightshift) role at ReWorks Solutions. Job Opening: Call Centre Agent (Nightshift) Type: Full‑Time, Work from Home Hours: Shift Schedules Pay: Monthly USD Salary Responsibilities - Answer incoming calls, emails, and messages from clients and respond to inquiries in a timely, professional manner. - Schedule, reschedule, and confirm appointments using...

Introduction Senior Call Centre Agent – High-Risk Environment Location: Port Elizabeth Job Type: Permanent | Full-Time Company: Pace Car Rental Are you hungry for a challenge? Do you thrive in high-pressure situations and have the confidence to lead conversations? Are you willing to work shifts, nights, and weekends in a role where every decision counts? If your answer is yes, Pace Car Rental...

We are looking for dedicated and enthusiastic Inbound Call Centre Agents to join our team. In this role, you will be the first point of contact for clients, providing professional and efficient assistance with queries related to our financial products and services. Your primary focus will be delivering an exceptional customer experience while handling incoming calls regarding policies, claims,...

Call Centre Manager Reference: PE002318-LS-1 Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful career opportunity awaits you. Duties & Responsibilities Requirements: - Degree or Diploma in Business Management or related field. - 5 Years’ management experience in a Call Centre environment. - Computer...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality...