qa in a call centre jobs in Durban

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center...

Reservations Supervisor A luxury Hotels and Resorts group with a Call Centre requires a highly competent and experienced Reservations Supervisor with Call Centre experience. Core Competencies include: - Accurate, organized and able to multitask. - Excellent communication skills (verbal and written). - Bilingual would be an advantage. - Strong customer service orientation and influencing...

Job Summary Progressive Technology is seeking a detail-oriented and analytical Call Center Quality Assurance (QA) Monitor to join our dynamic remote team. In this role, you will be responsible for evaluating and enhancing the quality of customer interactions across various communication channels to ensure our high standards of customer service are consistently met. The ideal candidate will have...

VESTER FINANCE:46 SYLVESTER NTULI ROAD, DURBAN Short-Term Insurance Agents Wanted – DurbanJoin Our Dynamic Call Centre Team!Are you an energetic, goal-driven sales professional with a passion for helping clients protect what matters most?STI Durban is expanding and we’re looking for experienced Short-Term Insurance Agents to join our fast-paced and rewarding call centre environment. About the...

Join Exhilarate's Elite Sales Team in Uvongo Looking to grow your income, elevate your skills, and be part of a winning team? Exhilarate, a high-performance outbound sales call centre, is expanding — and we're on the hunt for ambitious, experienced sales professionals ready to level up. What You'll Be Doing - Engage with clients telephonically to sell our products - Hit and exceed your weekly...

USA Global Marketing is dedicated to delivering value‑driven solutions through a combination of needs analysis and cost comparisons. We work collaboratively with clients to support their organizational goals while maintaining affordability. Emphasizing partnership, we aim to become an integral part of each client’s journey toward success. Our mission is rooted in providing exceptional service...

Join to apply for the Call Centre Agent (Nightshift) role at ReWorks Solutions. Job Opening: Call Centre Agent (Nightshift) Type: Full‑Time, Work from Home Hours: Shift Schedules Pay: Monthly USD Salary Responsibilities - Answer incoming calls, emails, and messages from clients and respond to inquiries in a timely, professional manner. - Schedule, reschedule, and confirm appointments using...

Overview R 13,000.00 - 17,000.00 (South African Rand) Raiden Global is a leading global provider of innovative solutions in the field of technology and communications. We are committed to delivering exceptional customer service and are looking for a highly motivated Call Centre Operator to join our team. Job Summary: As a Call Centre Operator, you will be responsible for handling incoming and...

Debt Solution SA is recruiting for a skilled and driven HR Recruitment Consultant to join our team at Cowey Park Center. Requirements: - Grade 12 - 2 to 3 years' recruitment experience - Relevant call centre / bulk recruitment experience (advantageous) - Tertiary Qualification in HR or related field. - Excellent knowledge of use of social platforms eg.Gumtree ,Indeed - Excellent interpersonal...

Were Hiring: Call Centre Sales Agents (Umhlanga, Durban) Intro We are a reputable Financial Services company based in Umhlanga, Durban, and we are looking for experienced, driven, and professional Call Centre Sales Agents to join our growing team. If you are passionate about sales, hungry for success, and want to work in an environment that invests in your growth this opportunity is for...

Looking for a Call Centre Agent to join our team. This is a temporary position based in Durban, We are seeking a dedicated Call Centre Agent to handle inbound and outbound calls efficiently. The successful candidate will be responsible for providing exceptional customer service, resolving customer complaints, and processing orders accurately. Additionally, you will need to maintain customer...

Equity Statement :Preference will be given to suitably qualified Applicants who are members of thedesignated groups in line with the Employment Equity Plan i.e People with disability & African Femalesand Targets of the Organisation/Operating Division. Alternative Application Methods: (Completed Curriculum Vitae to be submitted) Post:E-mail:Fax:before the closing date of the...

Purpose of the Job:Minimum Qualifications and Experience: - Matric - Experience in working in a Training Centre - Experience in working with people with disabilities. - Knowledge of how a Learnership works. - Call Centre experience advantageous Responsibilities: - Excellent communication skills, communicate with all learners each and every month to find out their needs. - Assist learners with...

a day in your life? Call Handling & Administration: - Ensure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints. - Update customer's details on relevant Debtor's systems to ensure accurate and up to date customer details base. what experience we’re looking for?- Grade: 12- 1 Year Call Centre...

We are a reputable Financial Services Company based in Umhlanga; Durban, and we are seeking to hire a highly experienced Call Centre sales agent. We invest our time and energy into growing and developing individuals to become the best of the best and to succeed beyond expectations. As a sales agent, you will be responsible for contacting prospective customers, selling and marketing our products....

The Customer Support Representative will be responsible for ensuring that customer’s queries and correspondence are resolved through all our channels of communication. The key focus of this role will be to give our customers the best shopping experience ever. Qualifications: Grade 12 2-3 years customer care experience within a call centre environment Knowledge of the National Credit Act (NCA),...

The Sales Support Manager (Contact Centre) will play a crucial role in driving business growth through effective sales forecasting, process improvement, and data analysis. Qualifications: Grade 12 A relevant undergraduate qualification (diploma or degree preferably in Business Management) RE1 and RE5 qualification 5-7 years of experience in contact center management Experience in sales...

Qualifications: Education Grade 12 Experience 1 year call centre experience (preferably in new accounts) Skills and knowledge Knowledge and understanding of industry legislature - Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa) Communication skills - clear and effective verbal...

This role is key to achieving collection targets while maintaining a high standard of customer service.- **Qualifications: Matric (Grade 12)Minimum 3 years’ experience in a collection’s environmentAt least 1 year of Team Leader experience within a call centre environment - preferred.Experience in call centre software and reporting tools Knowledge and Skills Knowledge and understanding of...

We’re looking for a strategic and results-driven Collections Manager to lead our Collections Operations, optimize performance, and drive recovery outcomes aligned with business goals. Qualifications: Education:Matric (required) Diploma or Degree in a related field (preferred).Experience:Minimum 5 -8 years in collections, with at least 2-3 years in a Collections leadership or managerial...