qa in a call centre jobs in Gauteng

Our Client: A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and Technology The Role: The Quality Assurance Manager assures consistent quality of operations by developing and enforcing good, automated business practice systems, validating processes, providing documentation...

A well-established Law Firm specialising in debt collection is looking for a new Quality Assurance Analyst. The law firm is based in PTA East, and it's an in-office position. Please read on to see if you meet the minimum criteria. EE: Open Minimum Requirements: - Grade 12 / Matric. - A relevant tertiary qualification (advantageous but not essential). - Minimum of 1 year’s experience in...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality...

Call Centre Manager Reference: PE002318-LS-1 Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful career opportunity awaits you. Duties & Responsibilities Requirements: - Degree or Diploma in Business Management or related field. - 5 Years’ management experience in a Call Centre environment. - Computer...

Support Supervisor (Call Centre) Our client in the Medical Devices industry is currently looking for a Support Supervisor (Call Centre), in Pretoria. Duties & Responsibilities - Assist the Hearing Hub Manager to ensure the optimal functioning of the Hearing Hub, its procedures, and its systems. - Operationally responsible for selected support agents, coordinating their shift-based activities...

Call Centre Manager We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein. Job Purpose Manages and builds a high-performance call centre of CLO’s with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management...

This role we looking for a individual with strong collections back ground and sound knowledge in Legal recoveries.Have the ability to Head the department and Manage, call centre manager's and Team Leaders for both day shift and night shift operations.Required Minimum EducationGrade 12Bachelor's Degree or equivalent in Business or a related fieldProficient in Microsoft packageRequired Minimum Work...

Remuneration and benefits specialist - The Automobile Association of South Africa How to Apply Remember it is the first time we meet you - so bring the energy! Create a video in which you answer the following questions and send it via WhatsApp to [missing phone]. In your video, please include: Your name and surname; The position you are applying for; Tell us a bit about yourself; Tell us about...

Calling All Crime-Fighters : Your Next Mission Starts Here! Are you a graduate in Criminology, Law, Forensics, or Investigations with a sharp eye for detail and a passion for justice? Ready to swap the lab coat for a suit and take your skills into the high-stakes world of banking? This is your chance to become a Fraud Detection Consultant—where your expertise meets the frontlines of financial...

Overview Calling All Crime-Fighters: Your Next Mission Starts Here! Are you a graduate in Criminology, Law, Forensics, or Investigations with a sharp eye for detail and a passion for justice? Ready to swap the lab coat for a suit and take your skills into the high-stakes world of banking? This is your chance to become a Fraud Detection Consultant—where your expertise meets the frontlines of...

Job Title Call Centre Team Leader Location Midrand, Gauteng, South Africa Company Overview Metropolitan is one of the services brands in South Africa. With a [**year**] legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan...

Visit for applicationClosing Date : Hello Group is seeking to appoint a dedicated Risk and Compliance Manager to enhance our ability to manage and mitigate risks effectively. This critical role will focus on risk assessment, regulatory compliance, fraud prevention, operational resilience, and overall risk management strategies. The Risk and Compliance Manager will play a pivotal role in...

The Call Centre Manager is responsible for the full establishment and management of OUTA's outbound call center, with a sharp focus on building a high-performance team that drives new supporter acquisition. This includes strategic planning, recruitment, training, development of commission structures, procurement and management of lead lists, and optimisation of conversion rates. The role requires...

Outbound Call Centre Manager — Financial Services. Are you a results‑driven leader with a passion for sales and a talent for developing people? We are seeking a dynamic and experienced Outbound Call Centre Manager to lead our new cold‑calling team at our head office in Centurion. This is an exciting opportunity to build and manage a team focused on a high‑growth market. Your team will be...

At OUTA, we take pride in the work we do. Working collaboratively in teams and with other organisations, active citizens and authorities, we strive to improve Government service delivery, whilst challenging corruption, maladministration and the abuse of power. We are sincere and authentic in our work, which makes a positive difference to the country. Our staff experience the satisfaction of...

Introduction To lead and enhance the operations of the Contact Centre, ensuring exceptional customer service while optimising operational efficiency and cost-effectiveness. The Manager: Contact Centre will be pivotal in driving first-rate customer experiences, fostering a culture of continuous improvement, and ensuring the seamless integration of technology and people management to achieve...

Call Centre Manager We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein. Job Purpose Manages and builds a high-performance call centre of CLO’s with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management...

Call Centre Team Leader | Talent Pool MMH251017-3 Join to apply for the Call Centre Team Leader | Talent Pool MMH251017-3 role at Metropolitan Role Purpose Manage and motivate the team in order to deliver an excellent client experience and support the achievement of sales targets. Requirements - Matric (grade 12) certificate (essential). - NQF level 5 qualification approved by FSCA or...

Call Centre Manager Reference: PE002318-LS-1 Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful career opportunity awaits you. Duties & Responsibilities Requirements: - Degree or Diploma in Business Management or related field. - 5 Years’ management experience in a Call Centre environment. - Computer...

Overview The Call Centre Manager is responsible for the full establishment and management of OUTA's outbound call center, with a focus on building a high-performance team that drives new supporter acquisition. This includes strategic planning, recruitment, training, development of commission structures, procurement and management of lead lists, and optimisation of conversion rates. The role...