qa in a call centre jobs in City of Cape Town

The Quality Assurance (QA) Agent is responsible for monitoring and assessing the quality of inbound and outbound customer interactions. This role ensures that agents meet performance standards and comply with company policies, while identifying areas for improvement. The QA Agent will deliver constructive feedback to agents, track performance trends, and collaborate with leadership to refine...

The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of bottom performers as assigned. Responsibilities: Coaching - Daily coaching feedback monitored and sent to Team...

Job Roles and Responsibilities: - Proactively advise, coach, and support line managers on People functions and services, including employee relations, performance management, recruitment and selection, job evaluation, remuneration and benefits, new starter administration, onboarding, learning and development. - Support talent sourcing efforts, including pipeline building, role planning standups,...

Permanent, shift work. Location: WorkCape Town, Gardens. Posted 11 hours ago. CSO is a community-based security and medical response organisation in Cape Town that serves the Jewish community. Responsibilities - Answer emergency calls and provide immediate support to callers. - Log emergency calls. - Dispatch relevant emergency services. - Monitor security cameras and perform basic...

Job Title: Call Centre Agent Location: Cape Town, Western Cape (Central Business District) Potential for hybrid work after training, subject to company policy About the Company: A healthcare organisation based in Cape Town is focused on making early health screening more accessible through high-quality, client-centred services. It operates at the intersection of advanced medical technology and...

Call Centre Operations Manager required in Bellville. A renowned cosmetic manufacturing company is looking for a “Call Centre Operations Manager: Sales” to join their team on a full-time permanent basis for their offices in Bellville, Cape Town. Position Overview: The Call Centre Operations Manager: Sales leads the team responsible for accurately and efficiently processing Member orders and...

Overview Montague Gardens Vehicle Call Centre Sales Manager Appointment: Permanent, full-time position Salary: R15 000 CTC per month plus commission Benefits: Pension, Medical aid and Funeral benefits A well established, large Multi Franchise Dealership is looking for an experienced Vehicle Call Centre Sales Manager. The successful candidate will be responsible for planning, managing,...

Quality Analyst - Insurance Call Centre - US Hours WNS Cape Town, Western Cape, South Africa Quality Analyst - Insurance Call Centre - US Hours WNS Cape Town, Western Cape, South Africa Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep...

When posting, please remember that you are aiming to create a business relationship—whether a contract or work relationship. Use your post to present a professional image of yourself and, if relevant, your organisation. In addition to what you are looking for, provide your name, title, and contact details. Purpose of Posting - To employ or contract a freelance facilitator, assessor, etc., and...

Team Leader – Travel Call Centre (Sabre) (Night Shift) - Full-time WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare,...

Team Manager: Outbound Sales Team: Financial Services: Cape Town Your role will include taking responsibility for the day-to-day management of a team of Short-term Insurance Sales Consultants in the Contact Centre. It is a first line management role that controls, manages and motivates the team of Sales Consultants including the monitoring and attainment of sales targets, staff productivity,...

Call Centre Manager position available in Cape Town. Our automotive dealer client based in Milnerton is looking to employ a Call Centre Manager. Requirements: - Must have minimum 3 years’ experience at dealership level and be able to lead and develop a team. Duties and Responsibilities: A Call Centre Manager has various important duties and responsibilities, these include: - Creating and...

Job Summary Progressive Technology is seeking a detail-oriented and analytical Call Center Quality Assurance (QA) Monitor to join our dynamic remote team. In this role, you will be responsible for evaluating and enhancing the quality of customer interactions across various communication channels to ensure our high standards of customer service are consistently met. The ideal candidate will have...

About the Organization and the Role CSO is a community‑based security and medical response organization in Cape Town. They are looking for passionate individuals who support the Jewish community to join their team as Emergency Call Centre operators. The centre operates 24/7, 365 days a year. Main Duties & Responsibilities - Answer emergency calls and provide immediate support to callers. - Log...

Senior Call Centre Sales Agent Drive success through skilled B2C telesales in a professional call centre environment. Parow, Cape Town | R20,000 CTC/month | Alternating shifts (08:00am to17:00pm / 10:00am to19:00pm) | Every second weekend About Our Client Our client builds growth through human connection. Their Cape Town-based call centre combines technology and empathy to deliver impactful...

The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned. Responsibilities: Coaching - Daily coaching feedback monitored and sent to Team...

Call Centre Operations Manager: Travel (Sabre) (Night Shift) WNS Cape Town, Western Cape, South Africa Call Centre Operations Manager: Travel (Sabre) (Night Shift) WNS Cape Town, Western Cape, South Africa 2 days ago Be among the first 25 applicants Company Description Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers...

Senior Group Manager - Call Centre Operations Night Shift WNS Cape Town, Western Cape, South Africa Senior Group Manager - Call Centre Operations Night Shift WNS Cape Town, Western Cape, South Africa Get AI-powered advice on this job and more exclusive features. Company Description Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM)...

Team Leader – Travel Call Centre (Sabre) (Night Shift) WNS Cape Town, Western Cape, South Africa Team Leader – Travel Call Centre (Sabre) (Night Shift) WNS Cape Town, Western Cape, South Africa Company Description Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining...

Team Leader - Insurance Call Centre (US Hours) WNS Cape Town, Western Cape, South Africa Team Leader - Insurance Call Centre (US Hours) WNS Cape Town, Western Cape, South Africa Get AI-powered advice on this job and more exclusive features. Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global...