itil process jobs in Midrand

Job Description:The Senior Project Manager is a seasoned professional responsible for leading ITS’s most complex, strategic, or high-risk projects. With a proven track record of managing multi-phase or multi-location engagements, the Senior PM is trusted with clients and initiatives where clear communication, deep technical understanding, and high judgment are critical to success. In addition to...

Qualifications and Experience: - Matric plus relevant Bachelors Degree or Diploma in Information Technology, Business Management, or related field. - Minimum of 810 years experience in Service Delivery Management, including 5 years in a National or Senior Leadership capacity. - Strong knowledge of Risk Management, Governance, and Compliance frameworks. - Proven experience in managing large-scale...

Job Description The purpose of this role is to be responsible for the development of the Internal Audit IT plan for the Bank as well as the execution thereof. Some duties include: •To develop and record a risk-based plan for each engagement, including the scope, objectives, and timing and resource allocations. •To develop and update risk-based audit programmes for the allocated audit...

ROLE PURPOSE The Service Analyst plays a pivotal role in enabling data-driven service excellence across Vodacom Business Technology Solutions. This role supports proactive service management through advanced analytics, SLA governance, customer engagement, and continuous improvement. The ideal candidate combines technical acumen with business insight to elevate customer satisfaction and...

ROLE AND RESPONSIBILITIES Able to demonstrate the following: - To provide day-to-day delivery of Collaboration, Directory, Security, and Datacentre services - Responsible for service quality and delivering the operational services required by the EMS operational model. - Ensure that all incidents, requests, problems, and changes are dealt with according to agreed procedures, processes, and...

Job Purpose: To ensure that Onsite SLA's with clients are met and that small projects get implemented, prepare SLA reports for SLA meetings and manage stock levels of Subcontractors. Responsibilities: - Customer Satisfaction - Ensure all newly created tickets get re-assigned nationally within 20 minutes from receiving tock. - Ensure all open tickets get updated on the CMBD every 2nd business...

Datacentrix is looking for a National Service Delivery Manager. This is a fixed term contract. The National Service Delivery Manager is responsible for overseeing the effective delivery of services across all business lines, ensuring alignment with organisational objectives, customer expectations and contractual Service Level Agreements (SLAs). This role focuses on building and maintaining strong...

An exciting opportunity exists for an experienced Application Development Manager to join a leading JSE-listed financial services organisation known for consistent growth, innovation, and market leadership. This role offers the chance to work at the heart of a large-scale digital transformation, partnering closely with business stakeholders to deliver high-impact technology solutions that enhance...

Why this role exists Our D&DP team shapes, builds, and scales enterprise-grade digital products and services across web, mobile, and multi‑channel ecosystems. This role translates business strategy into orchestrated service experiences and operating models, partnering with the Product Design Lead and Customer Advisory Lead to ensure desirability, feasibility, and viability across complex...

Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary The Project/Program (Design) focus specializes in engineering operational projects/programs. Manages engineering, technical, and procurement...

Key purpose: The Managed Services (MS) Operations Manager operates as part of the Global Center of Excellence and is accountable for service delivery in the CoEs in the provision of the highest level of client satisfaction and the successful continuance of business operations within the company. They assist with the planning, building and support of delivering managed services and work with...

Job Purpose: The IT Manager is responsible for overseeing and managing the organization's IT infrastructure, ensuring its efficiency and reliability. This role involves leading a team of IT professionals, planning and implementing technology solutions, and aligning IT strategies with business goals. The IT Manager will also manage IT projects, troubleshoot technical issues, and ensure...

Senior IT Operations Engineer Responsibilities: - Design, administer, and maintain the companys IT infrastructure. - Create and implement policies, procedures, and standards for IT operations and services. - Keep up to date with rapid technological changes. - Support the administration of a wide area and local network. - Provide technical 2nd and 3rd level support to end...

12 Month Contract role - Minimum 7+ years of experience in Telecommunications OSS domains Role Description - Architecture position which is responsible for the delivery of all technological components required for Enterprise and Fixed-line services. - Lead the architecture, design, and integration of OSS (Operations Support Systems) environment, ensuring alignment with ITIL, TM Forum ODA, and...

ROLE PURPOSE The Availability & Capacity Management Specialist is responsible for the end-to-end operational execution and continual improvement of Availability and Capacity Management practices across Nexios/Clients ICT services and infrastructure. The role ensures that IT services and supporting infrastructure are available, performant, and adequately resourced to meet current and forecasted...

ROLE PURPOSE The Business Analyst plays a pivotal role in driving operational excellence, customer experience, and digital transformation within the Service Management domain. This role is responsible for obtaining, analysing, and documenting business requirements, identifying process improvement opportunities, and enabling data-driven decision-making through effective reporting and stakeholder...

ROLE PURPOSE/FUNCTIONProvide comprehensive administrative and coordination support to Project Managers and the PMO team to ensure successful delivery of projects. This role focuses on maintaining accurate documentation, managing schedules, facilitating communication, and supporting governance processes, while adhering to Vodacoms project management standards. ROLE REQUIREMENT - Assist Project...

ROLE PURPOSE The Problem Management Specialist is responsible for ensuring the consistent and reliable delivery of IT services while managing the lifecycle of all problems to improve overall service quality. This hybrid role combines service assurance oversight with proactive problem management, including monitoring service performance, managing incidents and problems, conducting root cause...

ROLE PURPOSE The Technical Officer is responsible for providing end-to-end technical support, fault resolution, and service assurance for Vodacom Business customers across multiple access technologies, including Fibre, Microwave, VSAT, LTE/3G, and SD-WAN. The role ensures efficient management of incidents from initial logging through to resolution, maintaining high service quality, and meeting...

ROLE PURPOSE The Asset & Configuration Administrator is responsible for facilitating the lifecycle management of IT assets and configurations within the organization. This includes tracking and maintaining accurate records of all hardware and software assets, ensuring compliance with configuration management processes, and supporting IT service management (ITSM) practices. The role requires close...