itil foundation jobs in Midrand

ROLE PURPOSE The Service Analyst plays a pivotal role in enabling data-driven service excellence across Vodacom Business Technology Solutions. This role supports proactive service management through advanced analytics, SLA governance, customer engagement, and continuous improvement. The ideal candidate combines technical acumen with business insight to elevate customer satisfaction and...

About the Company Dots Africa is one of South Africa's leading background screening firms, dedicated to ensuring that businesses hire with confidence. With cutting-edge technology and rigorous processes, we offer our clients unparalleled insights into potential hires. Our mission is to foster trust, security, and transparency in professional relationships, ensuring a safer business environment...

When it comes to putting people first, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2025. Role Purpose/Business Unit: - Technology_VOIS is an internal organisation that acts as an internal service provider to the local markets or group functions (referred as “customer” going forward). - Technology Business Relationship Manager acts as the...

Job Purpose: To ensure that Onsite SLA's with clients are met and that small projects get implemented, prepare SLA reports for SLA meetings and manage stock levels of Subcontractors. Responsibilities: - Customer Satisfaction - Ensure all newly created tickets get re‑assigned nationally within 20 minutes from receiving tock. - Ensure all open tickets get updated on the CMBD every 2nd business...

For Strategic Tech Optimizers Who See the Gaps Before Others Do Are you the kind of architect who does not just design systems, but sees patterns, identifies gaps, and optimises complexity into clarity? This role is for a strategic, forward-thinking OSS Architect who thrives at the intersection of technology, operations, and business impact. If you are driven by solving hard problems, shaping...

Reference: CPT002484-AK-1 You will be responsible for supporting end users on SQL Database used in the company environment. Support data analysis and troubleshooting for issues raised from the applications. Duties & Responsibilities Responsibilities: - Operating Oracle and SQL database platform and actively troubleshooting any issues impacting the environments as well as analysing error...

Introduction Our client requires the services of a Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office rotation. - Amazing brand with cutting-edge technology - Excellent teams in Global team collaboration - High work-life balance with Flexible hours - Agile working environment EXPERIENCE: 6 - 8+ Years related working experience. COMMENCEMENT: As soon as possible. Duties &...

12 Month Contract role - Minimum 7+ years of experience in Telecommunications OSS domains Role Description - Architecture position which is responsible for the delivery of all technological components required for Enterprise and Fixed-line services. - Lead the architecture, design, and integration of OSS (Operations Support Systems) environment, ensuring alignment with ITIL, TM Forum ODA, and...

Reference: CPT002482-AK-1 Our client is seeking a Senior SQL DBA to support data analysis and troubleshooting for issues raised from the applications. Duties & Responsibilities Responsibilities: - Operating SQL database platform and actively troubleshooting any issues impacting the environments as well as analysing error logs. - Analysing queries and advising on efficiency and improvements. -...

Job Purpose: To ensure that Onsite SLA's with clients are met and that small projects get implemented, prepare SLA reports for SLA meetings and manage stock levels of Subcontractors. Responsibilities: - Customer Satisfaction - Ensure all newly created tickets get re-assigned nationally within 20 minutes from receiving tock. - Ensure all open tickets get updated on the CMBD every 2nd business...

ROLE PURPOSE The Availability & Capacity Management Specialist is responsible for the end-to-end operational execution and continual improvement of Availability and Capacity Management practices across Nexio’s/Clients ICT services and infrastructure. The role ensures that IT services and supporting infrastructure are available, performant, and adequately resourced to meet current and forecasted...

Introduction Our client requires the services of a Senior Operations Engineer - Midrand/Menlyn/Rosslyn/Home Office rotation. - Amazing brand with cutting-edge technology - Excellent teams in Global team collaboration - High work-life balance with Flexible hours - Agile working environment EXPERIENCE: 6 - 8+ Years related working experience. COMMENCEMENT: As soon as possible Duties &...

Reference: CPT002482-AK-1 Our client is seeking a Senior SQL DBA to support data analysis and troubleshooting for issues raised from the applications. Duties & Responsibilities Responsibilities: - Operating SQL database platform and troubleshooting any issues impacting the environments as well as analyzing error logs. - Analyzing queries and advising on efficiency and improvements. -...

ROLE PURPOSE/FUNCTION Provide comprehensive administrative and coordination support to Project Managers and the PMO team to ensure successful delivery of projects. This role focuses on maintaining accurate documentation, managing schedules, facilitating communication, and supporting governance processes, while adhering to Vodacom’s project management standards. ROLE REQUIREMENT - Assist...

A technology services company in Midrand seeks a Project Administration Assistant to provide comprehensive support to Project Managers and ensure the successful delivery of projects. Responsibilities include managing documentation, coordinating tasks, and facilitating communication. Candidates should have at least 2 years of experience, a Matric qualification, and relevant certifications like...

Job Reference: CPT002484-AK-1 You will be responsible for supporting end users on SQL Database used in the company environment, including data analysis and troubleshooting for issues raised from the applications. Duties & Responsibilities Responsibilities: - Operating Oracle and SQL database platforms and actively troubleshooting any issues impacting the environments, as well as analyzing...

ROLE PURPOSE The Problem Management Specialist is responsible for ensuring the consistent and reliable delivery of IT services while managing the lifecycle of all problems to improve overall service quality. This hybrid role combines service assurance oversight with proactive problem management, including monitoring service performance, managing incidents and problems, conducting root cause...

Reference: CPT002486-AK-1 You will be responsible for maintaining the software, hardware, and systems on a Windows server. Install and monitor Windows operating systems and cater to clients' needs. Resolve user issues, address management requests, and identify potential issues by implementing security measures. Duties & Responsibilities Responsibilities: - Server Security patch management...

ROLE PURPOSE/FUNCTION The Technical Officer provides first- and second-line technical support to Vodacom Business customers by assisting with incident logging, basic troubleshooting, ticket management, and customer communication across selected products and services. The role focuses on developing technical capability, delivering reliable customer support, and escalating issues appropriately,...

ROLE PURPOSE The Business Analyst plays a pivotal role in driving operational excellence, customer experience, and digital transformation within the Service Management domain. This role is responsible for obtaining, analysing, and documenting business requirements, identifying process improvement opportunities, and enabling data-driven decision-making through effective reporting and stakeholder...