itil process jobs in Gauteng

Introduction A well-established company based in Midrand, Johannesburg is looking for a ITIL certified IT Manager to join their team. Send your CV to hr5 (at) peopledimension (dot) co (dot) za. Duties & Responsibilities: • Monitor daily Backlog (Download from Compass), Coordinate repair activities with technicians and report progress by COB every day. • Manage technical escalations and Raise...

A leading consulting firm is looking for a Sr Pega Developer with at least 8 years of experience in Pega PRPC development after obtaining the Pega Certified Senior Systems Architect (CSSA) certification. Candidates should have strong knowledge of API integrations and production support processes. The role requires proficiency in Agile methodologies, Service Now, and JIRA. Excellent communication...

A leading IT Service Management firm in Johannesburg is seeking a specialist to optimize business processes driving efficiency and customer satisfaction. The role involves designing IT Service Management practices, client engagement, training, and continuous process improvement. Ideal candidates will have a strong background in business process consulting and ITIL certifications. This position...

Job Overview and Purpose Contribute to the overall success of the organization by designing and optimizing business processes that drive efficiency, effectiveness, and customer satisfaction. Duties and Responsibilities - Serve as a subject matter expert on IT Service Management (GRC, FSM, CSM, ITSM, ITAM, ITOM, etc.) processes and guide clients toward ITIL 4 constructs. - Articulate and drive...

We are looking for a talented ServiceNow Process Architect / Consultant to join our growing team in Johannesburg. This role will suit someone who thrives on designing smart business processes, enabling digital transformation, and helping organisations unlock maximum value from the ServiceNow platform. What You’ll Be Doing - Act as a trusted advisor and subject matter expert across ServiceNow...

Functieomschrijving We are currently looking for a Service Continuity Process Owner to support the business in achieving its strategic objectives. Implement and drive the Service Continuity Process as a practice within Dimension Data MEA. Drive Continuity through governance and efficiency via the practice, an effective services governance framework that is consistent with general requirements...

Overview About Discovery Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is...

A dynamic IT services company based in Midrand is seeking an Asset & Configuration Administrator. This role requires expertise in managing IT assets and configurations, ensuring compliance with management processes, and collaboration with departments to optimize resources. Candidates should possess a National Diploma in Information Technology and have 1-2 years of relevant experience. Strong...

Overview The IT Risk Management Lead is responsible for designing, implementing, and continuously maturing IoT.nxt’s enterprise IT risk management and cybersecurity framework. The role ensures that information assets, data, and IoT infrastructure remain secure, compliant, and resilient across products, platforms, and business operations. This position plays a pivotal role in embedding...

Job Description We are seeking an experienced Client Availability Leader to support a long-term infrastructure and service availability contract for a key IBM South Africa client. The successful candidate will be responsible for ensuring service availability, incident response, disaster recovery readiness, and ITIL-based service management across multiple critical client locations. This role is...

In the Fintech industry, our client is searching for a QA Test Analyst to ensure software quality before production by designing and executing manual and automated tests across products and programs. The role involves close collaboration with developers, product owners, and stakeholders to deliver reliable solutions. Key Responsibilities - Develop and run manual and automated test cases. - Test...

When it comes to putting people first, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2025. Role Purpose/Business Unit: - Technology_VOIS is an internal organisation that acts as an internal service provider to the local markets or group functions (referred as “customer” going forward). - Technology Business Relationship Manager acts as the...

Overview Nscglobal provides global network implementation and deskside support solutions to world-class organizations, delivering cost savings and operational simplicity. Nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers. Nscglobal...

Digital Risk - Program Assurance Manager Location: Johannesburg Other locations: Primary Location Only Date: Jan 19, 2026 Requisition ID: 1674791 At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Job Description The WAN Engineer (L1) is responsible for providing a...

We are recruiting for a Business Analyst role. The Business Analyst (BA) will serve as the critical link between business stakeholders, ICT teams, and service providers. The role ensures that ICT initiatives are aligned with ’s strategic outcomes, enabling digital transformation, improved service delivery, and enhanced public participation. The BA will analyse current ICT capabilities, identify...

Job Purpose: To ensure that Onsite SLA's with clients are met and that small projects get implemented, prepare SLA reports for SLA meetings and manage stock levels of Subcontractors. Responsibilities: - Customer Satisfaction - Ensure all newly created tickets get re‑assigned nationally within 20 minutes from receiving tock. - Ensure all open tickets get updated on the CMBD every 2nd business...

Service Delivery Manager Herotel Business is inviting applications for the Service Delivery Manager position to be based in Tshwane. This person will report to the Chief Operations Officer. Purpose Of The Role The Service Delivery will be responsible to lead and oversee the end-to-end delivery of telecommunications services across the country, ensuring optimal performance from third-party...

Our client is on a mission to improve the global financial ecosystem by enabling banks and corporates to offer innovative financial solutions that benefit society. Integrity, tenacity, learning, enabling, and agility are their core values, and they've served their customers and partners for more than 23 years. About the Role Responsible for the strategic and operational administration of the...

A leading service provider in South Africa is seeking an experienced Client Availability Leader to oversee service availability and disaster recovery across multiple client locations. The ideal candidate will have over 5 years in IT service operations and a strong background in ITIL principles. Responsibilities include monitoring incidents, maintaining service reporting, and contributing to...