itil process jobs

Introduction A well-established company based in Midrand, Johannesburg is looking for a ITIL certified IT Manager to join their team. Send your CV to hr5 (at) peopledimension (dot) co (dot) za. Duties & Responsibilities: • Monitor daily Backlog (Download from Compass), Coordinate repair activities with technicians and report progress by COB every day. • Manage technical escalations and Raise...

We are looking for a talented ServiceNow Process Architect / Consultant to join our growing team in Johannesburg. This role will suit someone who thrives on designing smart business processes, enabling digital transformation, and helping organisations unlock maximum value from the ServiceNow platform. What You’ll Be Doing - Act as a trusted advisor and subject matter expert across ServiceNow...

Job Overview and Purpose Contribute to the overall success of the organization by designing and optimizing business processes that drive efficiency, effectiveness, and customer satisfaction. Duties and Responsibilities - Serve as a subject matter expert on IT Service Management (GRC, FSM, CSM, ITSM, ITAM, ITOM, etc.) processes and guide clients toward ITIL 4 constructs. - Articulate and drive...

Functieomschrijving We are currently looking for a Service Continuity Process Owner to support the business in achieving its strategic objectives. Implement and drive the Service Continuity Process as a practice within Dimension Data MEA. Drive Continuity through governance and efficiency via the practice, an effective services governance framework that is consistent with general requirements...

Job Description:The Senior Project Manager is a seasoned professional responsible for leading ITS’s most complex, strategic, or high-risk projects. With a proven track record of managing multi-phase or multi-location engagements, the Senior PM is trusted with clients and initiatives where clear communication, deep technical understanding, and high judgment are critical to success. In addition to...

Key Responsibilities: - Lead the transition to a DevOps-oriented infrastructure function, embedding Infrastructure-as-Code (IaC) practices and automation. - Implement and maintain observability and monitoring frameworks across cloud and on-premise environments. - Collaborate with Development teams to support CI/CD, containerisation, and release automation. - Maintain uptime, stability, and...

As a QA Test Analyst youll ensure software quality before production by designing and executing advanced manual and automated tests across products and programmes. Working closely with developers, product owners, and stakeholders, youll take a focused, methodical approach, guided by technical specs, user stories, and a broad range of testing tools and strategies. Requirements: - 3+ years...

Key Responsibilities System Administration & Operations - Manage and maintain Windows-based systems and Microsoft 365 environments - Administer Salesforce and system integrations - Oversee server operations, migrations, backups, and recovery processes - Ensure system performance, uptime, and scalability IT Infrastructure & Security - Manage network infrastructure, firewalls, and access...

Key Responsibilities Client Ownership & SLA Delivery - Act as the primary technical contact for assigned SLA clients - Take ownership of incidents, requests, and problems for those clients - Ensure tickets are handled in line with contractual SLAs and internal KPIs - Proactively communicate with clients regarding progress, delays, and resolutions Technical Support (Tier 2 / Intermediate) Provide...

Our Client A Global tech firm is seeking a Senior Helpdesk Technician to join their team in Pretoria on a contract basis. They offer stability, growth, attractive rates and a great working environment. Job Summary The Senior Helpdesk Technician provides advanced technical support to end-users, ensuring efficient resolution of IT-related issues. This role involves mentoring junior technicians,...

Key Focus Areas - Executive leadership of ICT assurance and advisory services - Business development, revenue growth, and client engagement - Oversight of tenders, proposals, and ICT project delivery - ICT governance, quality management, and process optimisation - Strategic input into digital transformation and cybersecurity initiatives Executive Requirements - Relevant Degree (Honours / MBA /...

Position overview The System Configuration Analyst is a crucial role responsible for managing and maintaining the integrity and alignment of the Sonata RDA system configuration with its business processes and requirements. This role consults with business stakeholders and analysts on the business requirements, translating the requirements into system configurations, and ensures changes are...

The Business Analyst (BA) will serve as the critical link between business stakeholders, ICT teams, and service providers. The role ensures that ICT initiatives are aligned with s strategic outcomes, enabling digital transformation, improved service delivery, and enhanced public participation. The BA will analyse current ICT capabilities, identify gaps, and translate business needs into...

We are looking for an Intermediate AWS Support Consultant to join a 24/7 production data support environment within a financial services context. This role is heavily operations- and support-focused, with a strong emphasis on standby support, incident resolution, and ensuring the stability and reliability of data platforms running on AWS. The consultant will support production data workloads in...

Role: Microsoft Systems Engineer Location: Cape Town - Century City Salary: Negotiable Main duties and responsibilities - Resolving all escalations from Tier 2 support - Implement changes and projects such as version upgrades and migrations - Perform proactive optimization and implementation best practice - Document processes and procedures to increase repeatable quality and automation -...

Summary of role The organisation is looking for an IT governance, risk and compliance specialist who will develop and implement IT governance frameworks and controls aligned with international standards; manage IT audits and risks; ensure compliance to the applicable IT regulations and policies and deliver on the IT reporting requirements. Responsibilities - Develop and implement a...

Main purpose of the role: The primary role of the IT Systems Engineer (T1) is responsible for providing technical support and assistance to all B-Logic clients. The IT Systems Engineers may interact with customers by phone or in-person to identify and diagnose issues, categorize and record reported queries and provide solutions. The IT Systems Engineers will advise users on appropriate course of...

MORE ABOUT THE ROLE: Contract Start Date 01-12-2025 Contract End Date 31-12-2028 Nationality South African citizens / residents are preferred. Applicants with valid work permits will also be considered. Product Information High Performance Computing (HPC) is a comprehensive platform that provides a robust and scalable foundation for Computer-Aided Design (CAD), Computer-Aided Engineering (CAE),...

An established company with national footprint within the financial sector is seeking to hire a highly skilled Junior IT Support Technician to join their team. This is an excellent opportunity for an individual with strong technical skills to grow their career within a reputable organisation. Please note the formal education and experience required. Your: - Formal Education: - Relevant degree...

An established company within the financial sector is seeking to hire a highly skilled and experienced IT INFRASTRUCTURE AND OPERATIONS MANAGER to join their team. This is an excellent opportunity for an professional with strong communication (both verbal and written), design thinking and team leadership abilities to grow their career within a reputable organisation. Your: Formal Education: -...