customer experience jobs in Mount Edgecombe

The Customer Experience Manager is responsible for leading the customer service strategy across the business, ensuring exceptional service delivery and a seamless customer experience. This includes managing contact centre operations, driving performance against KPIs, and overseeing processes related to fraud prevention, reporting, automation, and workforce management. **Qualifications: Matric /...

Skills and experience required- National Senior Certificate/Matric required.- Technology or marketing degree required.- Financial Services experience essential.- 10 years of leadership experience in an outbound and Inbound contact centre- Experience in managing the profitability (revenue and cost) of scale campaigns as well as stakeholder management experience- Excellent verbal and written...

Seeking either experienced individuals within the insurance field or recent graduates with a desire to learn and grow within the organisation. Requirements: - Strong English vocabulary (multi-lingual preferred) - Prior experience in dealing with customers/clients - Qualification in commerce or similar field (preferred) Expectations;- Daily reporting to supervisor- Monthly, weekly, daily...

Key Responsibilities - Handle customer enquiries via phone, email, and social media - Process orders, returns, and warranty claims - Resolve issues professionally and maintain accurate customer records - Support digital marketing campaigns, email marketing, and website content - Manage social media channels with engaging, on-brand content - Assist with branding, content creation, and event...

PURPOSE OF THE ROLE The Customer Service Specialist is responsible for delivering world-class customer support to US-based customers across multiple channels, including inbound calls, email, and chat. This role focuses on resolving queries efficiently, ensuring customer satisfaction, and maintaining service excellence in a fast-paced call centre environment Customer Care & Support - Serve as...

Are you a young vibrant individual who is passionate about Customer Service? If yes, then this opportunity is for you We are looking for Customer Service Agents for Call Centre Operations to support international customers, manage queries, adhere to KPI's and provide a world-class service. PACKAGE DETAILS: Guaranteed Basic Salary Additional incentives based on performance Growth...

Key purpose: The candidate will be responsible for systems and process management, resource management, shift management, compliance, efficiency management and service excellence. Duties and responsibilities: - Ensure the accuracy of daily/weekly/monthly reporting statistics to your manager. - Ensure that resources are trained to effectively deal with account queries, audit queries, account...

Job description: Role The Customer Services Manager will have a national responsibility to manage, anticipate and improve the customer experience from CMA CGM in South Africa and Botswana. Primary responsibility entails building and managing a customer services team, which receives all import and export customer queries, and ensure resolution to customers within the agreed turnaround times....

Customer Care Agent – UK B2B Location: Umhlanga, Durban | Full-Time We are looking for experienced Customer Care Agents to join our growing international team, supporting UK B2B clients. In this role, you will: • Be the first point of contact for business customers via inbound and outbound calls, email, and online chat. • Handle a wide range of enquiries including product questions, billing...

Job Description Job Overview Huntswood is looking for Customer Service Advisers to join our global team. Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you Job Responsibilities - Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails. - Proactively...

Job Overview Huntswood is looking for Customer Service Advisers to join our global team. Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you Job Responsibilities - Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails. - Proactively identify issues and...

Purpose of the job Bloom's Customer Services Representatives need to be highly skilled individuals, tasked with Effectively assisting Bloom customers with queries and/or complaints, across any channels required in Bloom's operational processes and maintain excellent customer satisfaction. Duties & Responsibilities Specific Tasks 1. Ensuring high-level sales performance as a representative. -...

Careerbox is looking for Customer Service Enthusiasts SA's largest Contact Centre is currently recruiting Customer Care Representatives to support our international clients and provide a world class experience. Requirements - Excellent spoken English - Grade 11/ Grade 12/ NQF Level 4 - Computer Literate and ability to speed type - Ability to work rotational shifts/USA Hours - A Clear...

Job Title: Customer Support Manager Location: Umhlanga, KwaZulu-Natal, South Africa (Remote or hybrid working options will be considered) Company: Playa Bets – Online Sports Betting & Casino Reports to: Operations Manager About Playa Bets Playa Bets is a dynamic and innovative iGaming company specializing in online sports betting, casino games, and virtual gaming experiences. Based in...

Job Description Job Overview : Are you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if you answer is yes, then I am sure you will want to work for a great company with amazing benefits, then you should join our Customer Support Sales team. Job Responsibilities - Providing excellent customer service, with...

Careerbox is looking for Customer Service Enthusiasts SA's largest Contact Centre is currently recruiting Customer Care Representatives to support our international clients and provide a world class experience. Requirements - Excellent spoken English - Grade 11/ Grade 12/ NQF Level 4 - Computer Literate and ability to speed type - Ability to work rotational shifts/USA Hours - A Clear...

Job description: Role The Cluster Customer Care Manager oversees customer experience for CMA CGM across South Africa, eSwatini, Lesotho, and Botswana. Acting as CMA CGM Customer Care Head Office's ambassador for transformation and innovation towards professional customer service delivery, this role leads the customer service division, ensuring efficient management of bookings, vessel capacity,...

Job Title: CRM Specialist Location: Umhlanga, KwaZulu-Natal, South Africa (Remote or hybrid working options will be considered) Company: Playa Bets – Online Sports Betting & Casino Reports to: Customer Engagement Manager About Playa Bets: Playa Bets is one of South Africa's leading online sports betting and casino platforms. We are passionate about delivering an engaging, rewarding, and...

Careerbox is looking for Customer Service Enthusiasts SA's largest Contact Centre is currently recruiting Customer Care Representatives to support our international clients and provide a world class experience. Requirements - Excellent spoken English - Grade 11/ Grade 12/ NQF Level 4 - Computer Literate and ability to speed type - Ability to work rotational shifts/USA Hours - A Clear...

Job Description Job Overview Huntswood is looking for Customer Service Advisers to join our global team. Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you Job Responsibilities - Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails. - Proactively...