customer experience manager jobs in Mount Edgecombe

A leading shipping company is seeking a Customer Services Manager to oversee and enhance the customer experience. This role demands strong leadership to manage a team handling import and export queries efficiently, ensuring timely resolutions while collaborating with various departments. Ideal candidates will possess a relevant qualification and significant experience in management within the...

An educational institution in Umhlanga is seeking a Customer Service and Marketing Associate to enhance customer relationships and support marketing initiatives. The ideal candidate has 1–2 years of experience in customer service or marketing, strong communication skills, and a detail-oriented approach. Responsibilities include handling customer inquiries, supporting marketing campaigns, and...

A leading technology retailer in Umhlanga Rocks is seeking a Sales Consultant to enhance customer experience and maximise sales. The ideal candidate will have a passion for Apple products and possess strong communication skills. The role involves engaging with customers to understand their needs and providing expert advice on the latest Apple technology. If you enjoy teamwork and delivering great...

A global customer service firm in Umhlanga Rocks is seeking ambitious Customer Service Advisers to provide high-quality service. Ideal candidates will possess strong communication skills and a minimum of one year’s experience in customer service and sales. The role involves addressing high volumes of calls, emails, and chats, resolving issues proactively, and building rapport with customers. A...

A leading outsourcing firm located in Umhlanga Rocks, South Africa, seeks applicants fluent in English with call center experience. Ideal candidates will possess strong analytical skills and the ability to work in a fast-paced environment. Responsibilities include evaluating sensitive content and adhering to strict deadlines. Interested candidates should have a high school qualification and be...

A global shipping company is seeking a Customer Services Manager in Durban, South Africa. This role encompasses managing a dedicated team to ensure optimal customer experience across all interactions. Key responsibilities include resolving customer queries, enhancing digital engagement, and facilitating team training. Ideal candidates should possess a relevant tertiary qualification and proven...

A prominent retail company in Durban seeks a Store Manager to lead operational duties and foster a culture of superior customer service. The ideal candidate will possess at least 2 years of store management experience in a retail or FMCG environment and demonstrate exceptional communication and organizational skills. This permanent position offers an opportunity to grow citizen skills while...

About the job Customer Experience Manager Customer Experience Manager We are a proudly South African investment company focusing on Technology, Media, Telecommunications, and Financial Services. Our employees are always at the forefront of business technology, and we count on them to use their knowledge and skills to move our company from strength to strength. In this role, you will drive...

A leading global fashion retailer is seeking a Store Manager to inspire a team to deliver exceptional customer experiences while driving business outcomes. The ideal candidate will possess strong leadership qualities, develop team members, and engage in community-focused initiatives. This role offers a competitive salary and growth opportunities across various brands under the group. Join us and...

Skills and experience required- National Senior Certificate/Matric required.- Technology or marketing degree required.- Financial Services experience essential.- 10 years of leadership experience in an outbound and Inbound contact centre- Experience in managing the profitability (revenue and cost) of scale campaigns as well as stakeholder management experience- Excellent verbal and written...

The Customer Experience Manager is responsible for leading the customer service strategy across the business, ensuring exceptional service delivery and a seamless customer experience. This includes managing contact centre operations, driving performance against KPIs, and overseeing processes related to fraud prevention, reporting, automation, and workforce management. **Qualifications: Matric /...

About the Company Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who...

The candidate will be responsible for systems and process management, resource management, shift management, compliance, efficiency management and service excellence. Duties and responsibilities - Ensure the accuracy of daily/weekly/monthly reporting statistics to your manager. - Ensure that resources are trained to effectively deal with account queries, audit queries, account updates and...

A leading BPO service provider in Durban is seeking a Senior Operations Manager to lead a high-performing team. This role focuses on driving contractual performance, effective coaching, and ensuring excellent customer experiences. The ideal candidate will have over 5 years of experience in operations management, specifically in a contact center environment. Strong leadership and change management...

A leading Business Process Outsourcing firm in Durban is seeking a Senior Operations Manager to lead a team while ensuring excellence in customer experience. The successful candidate will manage costs, compliance, and drive performance improvements within the team. Required qualifications include a Grade 12/Matric and a proven track record of at least 5 years in a senior management role within a...

A Church Service Organization in KwaZulu-Natal seeks a part-time Materials Management Support Services Retail Store staff member. The role involves directing store operations, leading a small team, and ensuring high-quality customer service. Candidates must have post-secondary education in business or related fields and be endowed members of the Church of Jesus Christ of Latter-day Saints. This...

A South African investment firm is seeking a Customer Experience Manager to enhance customer engagement and retention strategies. The role involves driving CRM initiatives, analyzing customer data to improve overall experience, and managing multi-channel marketing campaigns. Strong collaboration and technical expertise are essential, as well as the ability to strategize effectively based on...

A global logistics leader is seeking a Customer Services Manager in Durban to oversee a national customer service team. This role involves managing customer queries, enhancing customer satisfaction, and ensuring high service standards. The candidate should possess a relevant tertiary qualification, experience in shipping management, and strong leadership abilities. The position requires excellent...

A leading retail company in Durban is seeking a Store Manager to oversee store operations and citizen management. The ideal candidate will have at least 2 years of retail/FMCG management experience and strong communication skills. Responsibilities include managing staff, resolving customer complaints, and ensuring store presentation and profitability. This is a permanent position with...

Job description: Role The Customer Services Manager will have a national responsibility to manage, anticipate and improve the customer experience from CMA CGM in South Africa and Botswana. Primary responsibility entails building and managing a customer services team, which receives all import and export customer queries, and ensure resolution to customers within the agreed turnaround times....