customer experience manager jobs in Mount Edgecombe

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Store Manager: Customer Experience & Team Growth

Clicks
Durban

A prominent retail company in Durban seeks a Store Manager to lead operational duties and foster a culture of superior customer service. The ideal candidate will possess at least 2 years of store management experience in a retail or FMCG environment and demonstrate exceptional communication and organizational skills. This permanent position offers an opportunity to grow citizen skills while...

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a day ago

Customer Experience Manager

Job Tool Kit
Durban

Skills and experience required- National Senior Certificate/Matric required.- Technology or marketing degree required.- Financial Services experience essential.- 10 years of leadership experience in an outbound and Inbound contact centre- Experience in managing the profitability (revenue and cost) of scale campaigns as well as stakeholder management experience- Excellent verbal and written...

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a day ago

Customer Experience Manager (Call Centre) Mr Price Money

Mr Price
Durban

The Customer Experience Manager is responsible for leading the customer service strategy across the business, ensuring exceptional service delivery and a seamless customer experience. This includes managing contact centre operations, driving performance against KPIs, and overseeing processes related to fraud prevention, reporting, automation, and workforce management. **Qualifications: Matric /...

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a day ago

Customer Experience Administrator

Capsicum Culinary Studio
Durban

Division Capsicum Culinary StudioBusiness Unit DurbanMinimum experience Entry LevelCompany primary industry HospitalityJob functional area Customer ServiceLOCATIONDurban CampusOVERALL PURPOSE OF THE JOBTo ensure a student-centric environment that delivers a holistic experience aligned with the brand promise. The role supports academic and operational excellence through front-of-house management,...

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22 hours ago

Customer Service Manager

Ithemba Recruitment- Sourcing Top Talent
Umhlanga

Key purpose: The candidate will be responsible for systems and process management, resource management, shift management, compliance, efficiency management and service excellence. Duties and responsibilities: - Ensure the accuracy of daily/weekly/monthly reporting statistics to your manager. - Ensure that resources are trained to effectively deal with account queries, audit queries, account...

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5 days ago

Customer Service Manager South Africa

CMA CGM
Umhlanga

Job description: Role The Customer Services Manager will have a national responsibility to manage, anticipate and improve the customer experience from CMA CGM in South Africa and Botswana. Primary responsibility entails building and managing a customer services team, which receives all import and export customer queries, and ensure resolution to customers within the agreed turnaround times....

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5 days ago
Hybrid

Customer Service Manager

Playa Bets
Umhlanga

Job Title: Customer Support Manager Location: Umhlanga, KwaZulu-Natal, South Africa (Remote or hybrid working options will be considered) Company: Playa Bets – Online Sports Betting & Casino Reports to: Operations Manager About Playa Bets Playa Bets is a dynamic and innovative iGaming company specializing in online sports betting, casino games, and virtual gaming experiences. Based in...

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6 days ago

Sales & Customer Growth Manager

Greys Recruitment
Umhlanga

Role overview: This role leads revenue and customer growth across the HORECA channel in a fast-growing FMCG business. It suits a commercially driven professional who excels at building winning sales strategies, expanding key accounts, and turning customer insight into measurable results. You’ll own strategic account development, strengthen senior stakeholder relationships, and work...

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a day ago

Customer Strategy & Planning Assistant Manager - Foods

Unilever
La Lucia

Unilever is currently hiring for a CSP Assistant Manager - Foods Function: Customer Development Reports to: CSP Manager Scope: Customer Development, South Africa Location: Johannesburg or Durban Terms & Conditions: Full time ABOUT UNILEVER With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands...

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a day ago

Call Centre Manager - International Customer Care

Ignition Group
Umhlanga

The role: The Ignition Group is a proudly South African investment company focusing on Technology, Media, Telecommunications and Financial services. Our Employees are encouraged to recommend innovative business and operational ideas, and we strive to make each Employee's journey to success as exciting and engaging as possible. The Customer Care Manager takes pride in providing the best Customer...

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6 days ago

Manager: Customer Service

Absa Bank Limited
Umhlanga

Bring your possibility to life! Define your career with us- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To plan, manage and monitor the implementation...

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a day ago

Customer Engagement Specialist

FGRO RED
Mount Edgecombe

Seeking either experienced individuals within the insurance field or recent graduates with a desire to learn and grow within the organisation. Requirements: - Strong English vocabulary (multi-lingual preferred) - Prior experience in dealing with customers/clients - Qualification in commerce or similar field (preferred) Expectations;- Daily reporting to supervisor- Monthly, weekly, daily...

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a day ago

Customer Service and Marketing Associate

Sandi Crowther Recruitment
Umhlanga

Key Responsibilities - Handle customer enquiries via phone, email, and social media - Process orders, returns, and warranty claims - Resolve issues professionally and maintain accurate customer records - Support digital marketing campaigns, email marketing, and website content - Manage social media channels with engaging, on-brand content - Assist with branding, content creation, and event...

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2 days ago

Club General Manager: Lead Growth & Elite Member Experience

Planet Fitness
Durban

A leading gym franchise is seeking a Club General Manager to oversee club operations in Durban, South Africa. The role involves driving performance, developing high-performing teams, and ensuring compliance with health and safety standards. Ideal candidates will have a passion for fitness, strong leadership skills, and the ability to balance commercial results while fostering a positive club...

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a day ago

Exercise Experience Manager

Virgin Active South Africa (Pty) Ltd
Westville

Your Purpose...- The Exercise Experience Manager is all about building dynamic, inclusive communities where our members feel inspired and supported to achieve their wellness goals. You’ll be the guide, ensuring every member finds the right products, services, and fitness tribes that suit them perfectly. It’s about creating fun, personalized experiences that keep our members engaged and coming...

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a day ago
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Customer Care Agent – UK B2B

The Unlimited Group
Umhlanga

Customer Care Agent – UK B2B Location: Umhlanga, Durban | Full-Time We are looking for experienced Customer Care Agents to join our growing international team, supporting UK B2B clients. In this role, you will: • Be the first point of contact for business customers via inbound and outbound calls, email, and online chat. • Handle a wide range of enquiries including product questions, billing...

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5 days ago

Customer Support and Sales Adviser

CXP are now part of the Huntswood Group
Umhlanga

Job Description Job Overview : Are you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if you answer is yes, then I am sure you will want to work for a great company with amazing benefits, then you should join our Customer Support Sales team. Job Responsibilities - Providing excellent customer service, with...

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6 days ago
Hybrid

Customer Onboarding Administrator

IKhokha
Umhlanga

Company DescriptioniKhokha is a place where chance-takers become change-makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest-growing FinTech's in Africa, we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a chance-taker and help us empower small...

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a day ago

Customer Care Director South Africa

CMA CGM
Umhlanga

Job description: Role The Cluster Customer Care Manager oversees customer experience for CMA CGM across South Africa, eSwatini, Lesotho, and Botswana. Acting as CMA CGM Customer Care Head Office's ambassador for transformation and innovation towards professional customer service delivery, this role leads the customer service division, ensuring efficient management of bookings, vessel capacity,...

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6 days ago
Hybrid

Customer Relationship Management Specialist

Playa Bets
Umhlanga

Job Title: CRM Specialist Location: Umhlanga, KwaZulu-Natal, South Africa (Remote or hybrid working options will be considered) Company: Playa Bets – Online Sports Betting & Casino Reports to: Customer Engagement Manager About Playa Bets: Playa Bets is one of South Africa's leading online sports betting and casino platforms. We are passionate about delivering an engaging, rewarding, and...

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6 days ago
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