Client Experience Manager jobs in South Africa

Join to apply for the Client Experience Manager role at FNB South Africa Join to apply for the Client Experience Manager role at FNB South Africa Job Description To develop and lead customer experience frameworks to ensure the delivery of high-quality service to all customers and that business targets are met Hello Future Client Experience Manager Welcome to FNB, the home of the...

Client Experience Manager A vacancy exists in the Security Services Department for a Client Experience Manager reporting to the Security Services Executive. Duties & Responsibilities Purpose of Position: Manage the service delivery to customers in a seamless manner to meet and exceed customer expectation in an efficient and cost-effective manner, achieving SLA targets and meet contractual...

Business Segment: Personal & Private Banking Location: ZA, Free State, Bloemfontein, 173 Nelson Mandela Drive To implement and drive adoption of the client experience minimum standards, frameworks, and rules across CHNW SA value chain (e.g., Client Solutions, Digital, OSS, Fraud, Risk etc.) whilst continuing to transition to a platform business. To implement measures that will pro-actively...

Job Description This is an excellent opportunity for an Internal Account Manager to gain extensive Lead Generation & Client Facing experience with SA’s largest enterprise IT solutions provider Based in Cape Town, this Internal Account Manager role is paying R480-R540K per annum. THE COMPANY The premier Microsoft enterprise solutions provider, this company specialize in macro-level Microsoft &...

Are you a proactive leader with a passion for delivering exceptional customer experiences? We're looking for a Client Experience Manager to lead our service delivery efforts and exceed customer expectations. In this role, you'll be responsible for building strong customer relationships, managing service delivery organizations, and ensuring financial success while maintaining high service...

MAIN PURPOSE OF JOB The Client Experience Manager is responsible for developing and implementing strategies to improve the overall experience of clients, including patients, their families, and visitors. This role ensures that all client experience functions within the hospital are carried out effectively to enhance optimal satisfaction while also contributing to the Mediclinic brand's...

The organization's client experience management team focuses on the overall client experience by performing client surveys, analyzing client feedback, and operational data to identify client pain points, identifying and designing opportunities to improve the client journey and create an enhanced client experience. The team does this in collaboration with cross-functional teams including Strategic...

Description To develop and lead customer experience frameworks to ensure the delivery of high-quality service to all customers and that business targets are met Deliver internal and external customer service excellence through adherence to quality service standards Leverage customer analytics and insights to inform the business on decisions and that could negatively impact the customer...

Responsible for managing, analysing and actioning theplanning of VOC programmeDelivering story driven insightsEnsuring the relevant action plans are implementedResponsible for the evaluation, design thinking and implementation of journeysImplement and supporting on Quality assuranceContribute to financial controls and planningMatric / Grade 12Tertiary Qualification - Bachelors Degree in Business,...

Client Experience Co-ordinator Teraco Data Environments 2025/03/12 Gauteng Job Reference Number: CEC_JB3 Department: Service Industry: Information Technology Job Type: Permanent Positions Available: 2 Salary: Market Related To ensure that clients receive the highest standards of service, in a professional, kind, and tactful manner. Be actively visible in areas frequented by Teraco clients, by...

Reporting to the Manager: Client Relations Management, this role is responsible for service delivery and maximizing the client experience through client engagement. The incumbent is a specialist dealing with technical and complex client queries and/or complaints, exception reporting, and providing an excellent service offering. Ensuring resolution whilst strengthening and maintaining...

The Head : CRM, Client Experience & Insights is responsible for developing and executing strategies to maximize customer retention, loyalty, and satisfaction. The purpose is to oversee the implementation and management of CRM systems, analyze customer data to identify trends and opportunities, and lead cross-functional efforts to personalise marketing, sales, and customer service interactions....

Head: CRM, Client Experience and Insights Exciting opportunity to influence customer retention and loyalty while driving revenue growth for DFI in the agriculture sector. Take responsibility for overseeing CRM systems, analyzing customer data for insights and trends, and designing cross-functional initiatives to personalize marketing, sales, and customer service. Responsibilities - Oversee CRM...

MAIN PURPOSE OF THE JOB The Head: CRM, Client Experience & Insights is responsible for developing and executing strategies to maximize customer retention, loyalty, and satisfaction. The purpose is to oversee the implementation and management of CRM systems, analyze customer data to identify trends and opportunities, and lead cross-functional efforts to personalise marketing, sales, and customer...

Take responsibility for oversight of CRM systems, analysis of customer data for insights and trends, and design of cross-functional initiatives to personalise marketing, sales, and customer service. Your experience across segmentation, targeted campaigns, and effective use of communication channels is required. A proven track record in CRM systems and analysis with CX and CVM capabilities and a...

Client Experience Specialist vacancy at Capitec Capitec Bank is recruiting and accepting applications for the Client Experience Specialist vacancy. As a CX Specialist, you will leverage your deep subject matter expertise and research to shape the integration of CX standards within the product development lifecycle, applying Design Thinking principles along the way. You’ll work independently,...

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Description To develop and lead customer experience frameworks to ensure the delivery of high-quality service to all customers and that business targets are met Deliver internal and external customer service excellence through adherence to quality service standards Leverage customer analytics and insights to inform the business on decisions and that could negatively impact the customer...

Head, Execution Market Conduct, Client Experience and Market Conduct, PPB SA Job Overview Business Segment: Personal & Private Banking To ensure the implementation and execution of market conduct regulations (e.g., FAIS across PPB) in line with client experience and market share growth objectives. To ensure the provision of a pro-active first line of defence conduct risk function that drives...

Head, People & Culture, Client Experience and Risk Execution, PPBSA Job Overview Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Baker Street 30 To lead the People & Culture, Client Experience and Risk Execution portfolio for Personal & Private Banking, using specialist knowledge, collaborating with senior stakeholders; advising on crafting & execution of bespoke...