qa in a call centre jobs in South Africa

The Quality Assurance (QA) Agent is responsible for monitoring and assessing the quality of inbound and outbound customer interactions. This role ensures that agents meet performance standards and comply with company policies, while identifying areas for improvement. The QA Agent will deliver constructive feedback to agents, track performance trends, and collaborate with leadership to refine...

The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of bottom performers as assigned. Responsibilities: Coaching - Daily coaching feedback monitored and sent to Team...

Our Client: A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and Technology The Role: The Quality Assurance Manager assures consistent quality of operations by developing and enforcing good, automated business practice systems, validating processes, providing documentation...

A well-established Law Firm specialising in debt collection is looking for a new Quality Assurance Analyst. The law firm is based in PTA East, and it's an in-office position. Please read on to see if you meet the minimum criteria. EE: Open Minimum Requirements: - Grade 12 / Matric. - A relevant tertiary qualification (advantageous but not essential). - Minimum of 1 year’s experience in...

Job Roles and Responsibilities: - Proactively advise, coach, and support line managers on People functions and services, including employee relations, performance management, recruitment and selection, job evaluation, remuneration and benefits, new starter administration, onboarding, learning and development. - Support talent sourcing efforts, including pipeline building, role planning standups,...

Call Centre Manager Reference: PE002318-LS-1 Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful career opportunity awaits you. Duties & Responsibilities Requirements: - Degree or Diploma in Business Management or related field. - 5 Years’ management experience in a Call Centre environment. - Computer...

Support Supervisor (Call Centre) Our client in the Medical Devices industry is currently looking for a Support Supervisor (Call Centre), in Pretoria. Duties & Responsibilities - Assist the Hearing Hub Manager to ensure the optimal functioning of the Hearing Hub, its procedures, and its systems. - Operationally responsible for selected support agents, coordinating their shift-based activities...

Call Centre Manager We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein. Job Purpose Manages and builds a high-performance call centre of CLO’s with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management...

Permanent, shift work. Location: WorkCape Town, Gardens. Posted 11 hours ago. CSO is a community-based security and medical response organisation in Cape Town that serves the Jewish community. Responsibilities - Answer emergency calls and provide immediate support to callers. - Log emergency calls. - Dispatch relevant emergency services. - Monitor security cameras and perform basic...

This role we looking for a individual with strong collections back ground and sound knowledge in Legal recoveries.Have the ability to Head the department and Manage, call centre manager's and Team Leaders for both day shift and night shift operations.Required Minimum EducationGrade 12Bachelor's Degree or equivalent in Business or a related fieldProficient in Microsoft packageRequired Minimum Work...

Remuneration and benefits specialist - The Automobile Association of South Africa How to Apply Remember it is the first time we meet you - so bring the energy! Create a video in which you answer the following questions and send it via WhatsApp to [missing phone]. In your video, please include: Your name and surname; The position you are applying for; Tell us a bit about yourself; Tell us about...

Customer Service Specialist ? Make a Real Difference with Every Call! Join to apply for the Customer Service Specialist ? Make a Real Difference with Every Call! role at Outworx Contact Centre Customer Service Specialist ? Make a Real Difference with Every Call! Join to apply for the Customer Service Specialist ? Make a Real Difference with Every Call! role at Outworx Contact Centre Do you...

Call Centre Manager We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein. Job Purpose Manages and builds a high-performance call centre of CLO’s with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management...

About the Organization and the Role CSO is a community‑based security and medical response organization in Cape Town. They are looking for passionate individuals who support the Jewish community to join their team as Emergency Call Centre operators. The centre operates 24/7, 365 days a year. Main Duties & Responsibilities - Answer emergency calls and provide immediate support to callers. - Log...

Call Centre Manager Reference: PE002318-LS-1 Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful career opportunity awaits you. Duties & Responsibilities Requirements: - Degree or Diploma in Business Management or related field. - 5 Years’ management experience in a Call Centre environment. - Computer...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center...

Call Centre Manager We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein. Job Purpose Manages and builds a high-performance call centre of CLO’s with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management...

Call Centre Manager We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein. Job Purpose Manages and builds a high-performance call centre of CLO’s with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management...

The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned. Responsibilities: Coaching - Daily coaching feedback monitored and sent to Team...