problem incident manager jobs

We are Kocho Kocho recognise that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater. Our head office is in the heart of London’s West End and provides a comfortable working environment with flexible collaboration spaces that...

Job Description To ensure incident controls and processes are in place as well as recorded to minimize operational business risk impact ensuring the best possible levels of service quality, confidentiality, integrity and availability are maintained - Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation - Develop, encourage...

ROLE PURPOSE The Problem Management Specialist is responsible for ensuring the consistent and reliable delivery of IT services while managing the lifecycle of all problems to improve overall service quality. This hybrid role combines service assurance oversight with proactive problem management, including monitoring service performance, managing incidents and problems, conducting root cause...

Functieomschrijving The Problem and Escalation Manager is required to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors. This role also integrates with change management, incident management, and configuration management. Key Role Responsibilities: - Analysing historical data to identify and...

PURPOSE: To be responsible for managing the lifecycle of all problems and to prevent problems and resulting incidents from happening, to eliminate reoccurring incidents and to minimise the impact of incidents that cannot be prevented FORMAL EDUCATION: - Grade 12 - IT Certificate/Diploma EXPERIENCE: - Experience in the IT industry with specific focus on Outsourcing 3 to 5 years - Experience in...

Description: A new and exciting opportunity has arisen in Europe’s leading independent provider of IT infrastructure services. We are looking for a Problem Manager within the newly formed Proactive Insights Team within the BP&O Optimisation Department. The Proactive Insights Team main objective is to issue prevention, automation or to reduce effort for Computacenter and our customers. This is...

About Us:We are the tech company with people at heart.At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.Position Overview:The Major...

Divisional Head: Security Infrastructure and Incident Management Location: Pretoria Description The main purpose of this position is to provide leadership and strategic direction for the Security Infrastructure and Incident Management Division, which includes the provision/oversight of the physical security systems, physical security infrastructure, and security liaison and response...

Hi, I'm Zandile Vanqa your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer. What you'll...

Who are we? Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk orchestrator for technology...

Business unit, Department, Reporting Business Unit CPS SM Service Integration Management Department ITS EIS SM SI SIM WC Sanlam Job grade S6 Core Description To coordinate calls between different resolver groups to assist in reducing aged calls, SLA breaches and call hops. Address client escalations and feedback on calls as needed. Providing over all Incident Management function to the client....

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management...

Business Unit:Discovery Central Services Function:Information Technology Date:28 Jul 2025 Discovery - Technology Services Problem Analyst (Senior) About Discovery- Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of...

Job Description This is an exceptional opportunity for a Senior Business Analyst to join a global leader in software, data, and AI solutions. As part of a discovery team, you will analyse complex problem landscapes to deliver AI solutions for global blue-chip clients and governments worldwide. This role is 100% remote, offering between R1.3M - R1.4M THE COMPANY This company is a global leader...

CALL CENTRE/HELP DESK ENVIRONMENT CAPE TOWN Purpose: The purpose of the job is to provide a technical expert layer to resolve technical faults escalated to the Problem Management Department in accordance with ITIL processes. The Problem Analyst is responsible for identifying root-causes for escalated problems and to provide work-arounds and permanent solutions to eliminate such faults. Minimum...

A leading payments provider in Cape Town seeks an Intermediate SOC Engineer to manage security monitoring and incident response across their digital assets. The role requires a strong background in information security, at least three years of full-time experience, and knowledge of SIEM platforms. Candidates should be problem-solvers who are eager to learn and adapt. Join a dynamic team committed...

FusionTek is a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members globally. We're a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007. We're also rapidly growing and are looking for top-tier candidates who share our four core values: - We are team players,...

About us, purpose, experience and qualifications about us: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing purpose: - To ensure incident controls and processes are in place as well as recorded to minimize operational business risk impact ensuring the best possible levels of service quality, confidentiality,...

FusionTek is a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members globally. We're a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007. We're also rapidly growing and are looking for top-tier candidates who share our four core values: - We are team players,...

Hi, I'm Zandile Vanqa your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer. What you'll do-...