problem incident manager jobs in Cape Town

Job category: System engineering / consultancy Location: Cape Town Contract: Permanent Remuneration: Market Related EE position: Yes About our company Clicks Group Introduction We are looking to recruit an Incident and Problem Manager to form part of the IT Services and Operations Team in the Group IT department. The role will be based at Clicks Head Office in Cape Town and will report to...

Major Incident & Escalations Manager – NSC Global Join to apply for the Major Incident & Escalations Manager role at NSC Global. Key Competencies - Autonomy – Perform day‑to‑day activities under routine supervision with major discretion in managing problem investigations or recurring events/incident(s) by providing solutions in coordination with relevant technical resolver groups - Influence –...

A global leader in innovative solutions is seeking a candidate for a 12-month Graduate Programme in Cape Town. This hybrid role involves managing major incidents, coordinating teams, and facilitating communication during critical events. Ideal candidates will possess a relevant degree in fields like Linguistics, Business Systems, or IT, along with strong verbal and written communication skills....

A tech-forward company based in Cape Town is seeking passionate graduates for their 2026 Graduate Programme. You'll report to the Service Desk Lead and engage in Major Incident Management, serving as a key contact for system events. Candidates should be South African citizens with relevant qualifications like BCom or BA in Linguistics. The role requires good verbal skills and offers a hybrid work...

Major Incident Management Graduate page is loaded## Major Incident Management Graduatelocations: ZA.Cape Town.Officetime type: Full timeposted on: Posted Todayjob requisition id: 31188Hi, I'm your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling...

A global information services provider in Cape Town is seeking a Production Support Manager to lead a team ensuring the reliability of mission-critical software systems. The role includes managing incidents, overseeing production-level escalations, and implementing continuous improvements. Candidates should have over 10 years of experience in production support, with strong leadership skills,...

As an Incident Manager, you will be responsible for managing the entire lifecycle of IT incidents from initial report through to resolution. You will utilize your technical knowledge and ITIL foundation to handle incidents with precision and reliability, maintaining high standards of customer service. Key Responsibilities - Oversee and manage the incident lifecycle from detection to...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...

Job Description This is an exceptional opportunity for a Senior Business Analyst to join a global leader in software, data, and AI solutions. As part of a discovery team, you will analyse complex problem landscapes to deliver AI solutions for global blue-chip clients and governments worldwide. This role is 100% remote, offering between R1.3M - R1.4M THE COMPANY This company is a global leader...

A leading cyber security provider is seeking a Senior Cyber Incident Response Analyst in Cape Town. The role involves managing cyber incidents, conducting intrusion analyses, and providing proactive services like compromise assessments. You will work closely with clients to offer clear communication and demonstrate service delivery, while multitasking on various technical issues. Strong knowledge...

Incident Reporting Analyst The Incident Reporting Analyst plays a critical role in monitoring, documenting, and analyzing operational incidents within a telecom campaign. Job Description This role ensures timely and accurate reporting of service disruptions, customer‑impacting issues, and internal process failures, enabling swift resolution and continuous improvement in a high‑volume BPO...

A leading consulting firm is looking for an experienced IT Tech Operations Lead in Cape Town to manage the Digital Commerce platform's day-to-day operations. The role involves leading incident management, supporting service implementation, mentoring junior staff, and implementing operational excellence strategies. Candidates should have a degree in IT, along with significant experience in IT...

A leading payments provider in Cape Town seeks an Intermediate SOC Engineer to manage security monitoring and incident response across their digital assets. The role requires a strong background in information security, at least three years of full-time experience, and knowledge of SIEM platforms. Candidates should be problem-solvers who are eager to learn and adapt. Join a dynamic team committed...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...

A leading IT service provider based in South Africa is looking for a Major Incident & Escalations Manager. This mid-senior level role involves coordinating with various teams to manage major incidents, ensuring clear communication and follow-ups post incidents. Candidates must have 5-8 years in an ITSM/Service Delivery role and a Bachelor Degree or equivalent. The position requires a...

About our client Our client, a listed global leader that provides innovative solutions, is committed to helping some of the world's most well-known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations, the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital...

A top recruitment agency is seeking a knowledgeable Tier 2 SOC Analyst in Cape Town, South Africa. This role entails providing technical support, managing SIEM solutions, and analyzing security incidents. Ideal candidates should possess strong experience in IT infrastructure support, vulnerability management, and advanced security technologies. Certifications like Certified Ethical Hacker (CEH)...

Hi, I'm Zandile Vanqayour, Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer. What you'll do -...

A global technology leader in Cape Town seeks a graduate for their 12-month program focusing on Major Incident Management. The role includes managing communications during incidents and serving as the first point of contact for alerts. Ideal candidates should have a relevant degree and strong communication skills. This is a hybrid position, allowing flexibility in working arrangements. Join a...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...