first line support jobs in Edenvale

First Line Support Engineer Datacentrix is looking for a certified First Line Support Engineer with MCSE certification to be responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies / Qualifications: -...

A leading Internet Service Provider in Johannesburg seeks a Customer Service Analyst to provide technical support and assistance. Responsibilities include handling customer queries, managing faults, and maintaining a high customer satisfaction rate. Ideal candidates should have extensive call center and technical support experience within an ISP environment, along with strong communication and...

Requirements: - Excellent communication skills - Excellent interpersonal skills - Excellent phone etiquette - Ability to work under pressure - Problem-solving skills - Ability to set up routers - Basic wireless and fibre knowledge - Ability to troubleshoot technical issues -1 year experience is required -Will be able to work on a rotational basis, work shifts on the weekends and flexible...

Responsible for resolving incidents, requests, events, backups and alerts from various polling and management tools that are logged, via telephonic troubleshooting or remote support. Manage staff in order to achieve SLA and OLA Requirements and adherence to Operational Level Agreements to maintain and improve customer experience and Service Level Agreements. Understand the Service Desk...

A global financial services firm is looking for a Risk Analyst to support the implementation of the Risk Management Framework. This role involves ensuring quality Risk Events delivery, responding to client inquiries, and improving process efficiencies. Strong communication and analytical skills, along with attention to detail, are essential. The position is based in Johannesburg, South Africa,...

Our client has an opportunity available for a First Line Team Leader. Requirements: - 7 years proven experience in service delivery management, of which 2 years is in creating and implementing Service Operating Processes for technical teams. - 3 years Desktop Support experience. - Advanced Microsoft Office knowledge. - Previous Experience in: - ISO 2000 Standard- advantageous. - COBIT 5-...

Job Summary Houston Skilled Consultancy is seeking a dedicated and certified Medical Assistant to provide essential healthcare and emergency support services aboard passenger ships. This is a unique opportunity for healthcare professionals who are passionate about travel, service, and maritime safety. The ideal candidate will assist the ships doctor, manage first aid stations, respond to onboard...

A recognized organization in the motor industry is looking for a dedicated customer support representative to manage enquiries and complaints. The ideal candidate will have strong communication skills and the ability to resolve issues efficiently. Responsibilities include logging enquiries, providing accurate answers to customer queries, and liaising with stakeholders for issue resolution. A...

SEIDOR Networks is looking for a First Level Support Engineer to join a growing team based in Johannesburg. The SEIDOR Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times. As the first line of support, the candidate will be responsible for providing first line technical support in a...

A leading IT Solutions provider in Johannesburg is looking for a 1st Line Service Desk Analyst to assist customers with first level support. The ideal candidate should have experience in a helpdesk role and possess relevant IT qualifications such as A+, N+, and ITIL. This role involves monitoring incident calls, ensuring service excellence, and effective communication with customers. Join an...

A leading financial institution in Johannesburg is seeking an Applications Support Officer to ensure seamless system performance and outstanding customer service. You will provide first-time resolution for customer queries, identify risks, and collaborate across teams to enhance customer satisfaction. The ideal candidate should have a Diploma in IT, 3-4 years of application support experience,...

A financial services institution in Johannesburg is seeking an Applications Support Officer to ensure seamless system performance and customer satisfaction. The successful candidate will provide first-time resolution for customer queries, support technology adoption, and comply with governance standards. Required qualifications include a Diploma in IT and 3–4 years of experience in application...

A leading financial institution based in Johannesburg is seeking an experienced Application Support Officer. The role involves providing first-time resolution for customer queries, ensuring seamless system performance, and engaging in problem resolution between business and IT. Candidates should have a diploma in IT and 3-4 years of experience in application support. Knowledge of ITIL and fleet...

Role: Network Support Engineer (Level 2) Reference: JHB000968-DS-1 Location: Illovo, Johannesburg A dynamic and successful ISP is looking for a Super-star Network Support Engineer to join their awesome team. Support Engineers are their professional technical resources responsible for providing first-class support to a wide range of customers, across multiple platforms. It is a busy and exciting...

A leading professional services firm in Johannesburg seeks an IT Support Analyst. The role involves providing 1st and 2nd line technical support, resolving IT incidents, and ensuring high customer satisfaction. The ideal candidate has a minimum of 3 years of IT support experience, strong troubleshooting skills, and holds relevant certifications like CompTIA A+/N+ or Microsoft Certifications....

A leading global consulting firm in Johannesburg is seeking an IT Support Analyst to deliver 1st and 2nd line technical support. This hybrid position combines front-line support with remote service desk responsibilities. Candidates should possess CompTIA A+ or Microsoft certifications, with a minimum of 3 years of IT support experience. Routine tasks will include incident management,...

A leading consulting firm in Johannesburg is hiring an IT Support Analyst to provide 1st and 2nd line technical support in a hybrid role. Responsibilities include assisting clients across multiple channels and resolving technological issues efficiently. Candidates should possess a minimum of 3 years in IT support, along with CompTIA and Microsoft certifications. This full-time position offers...

A leading software company in Midrand is seeking a dedicated individual to provide second line specialist support to computer users. The ideal candidate will have at least 3 years of relevant experience and certifications A+ and N+. This role involves troubleshooting, technical problem solving, and maintaining network equipment, with opportunities for professional growth in a collaborative...

Company and Job Description: A leading banking organisation is seeking a Transactional Banking Application Support Analyst (2nd Line) to support critical transactional banking platforms, with a strong focus on Host‑to‑Host (H2H) channels. This role offers exposure to core transactional systems, enterprise clients, and cross‑functional technology teams, while providing the opportunity to deepen...

About The Role You will be part of a diverse team where everyone works together to achieve one goal, a Happy Arch User The role offers an excellent career growth plan with multiple success stories testament to this. Being part of the Spinnaker team requires you to be able to work under pressure in our very high paced energetic, positive environment. You will be providing Arch user support to...