first line support jobs

Job Description/Duties: · Logging Support Calls on Manage Engine Service Desk (our ticketing system). · Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless. · Assisting Installers with Installations (Remote Support) if needed. · Escalating Calls to Second Line Support or Vendor. · Data Usage Reports. · Following and Maintaining call logging procedures. · Fault...

Job Title: Help Desk Level One Support Agent Job Summary: The Linux Help Desk Level One Support Agent is an entry-level opportunity for individuals interested in building a career towards system administration within the Group. You will be responsible for delivering first-line technical support to our employees and customers, participating in training sessions, and evolving as a professional in...

Requirements: - Excellent communication skills - Excellent interpersonal skills - Excellent phone etiquette - Ability to work under pressure - Problem-solving skills - Ability to set up routers - Basic wireless and fibre knowledge - Ability to troubleshoot technical issues -1 year experience is required -Will be able to work on a rotational basis, work shifts on the weekends and flexible...

The Western Cape Blood Service is a non-profit organisation whose mission is to collect, process and distribute blood and blood products of the highest standards in the Western Cape. We are seeking an experienced, motivated individual to lead daily operations, drive team performance to achieve organisational goals. Vacancy exists for a Manager - First Line Processing & Inventory...

Our client has an opportunity available for a First Line Team Leader. Requirements: - 7 years proven experience in service delivery management, of which 2 years is in creating and implementing Service Operating Processes for technical teams. - 3 years Desktop Support experience. - Advanced Microsoft Office knowledge. - Previous Experience in: - ISO 2000 Standard- advantageous. - COBIT 5-...

Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and...

Day to Day Duties - As an employee, it is a requirement to fulfil certain daily tasks and duties on time as part of your roles and responsibilities. - Always meet customer expectations - Communication internally and to customer should be on time. - Reflected in work logs. - Time management: - Lunch & breaks = 1 hour daily in total - Proof of consultation with team members when shifts are...

Job Purpose:Your main duties will be to manage and resolve client incidents related to the organisation's services, ensure the progression and swift resolution of these incidents and deliver superior services inline with Service Level Agreements. Duties and Responsibilities: - The main responsibility is to provide first-line operational support to acknowledge/reject incidents. Attempt to...

DUTIES Communicating with the Foremen and Superintendent and receiving and or interpreting requirements/specifications from work orders and plan accordingly. Prioritizing and planning the sequence of activities. Allocating work to staff and receiving feedbacks in respect of progress and on completion. Reporting on electrical [ point of supply] breakdowns and or communicating urgent repair...

Maintenance First Line Supervisor Airswift Docklands, Melbourne VIC Maintenance (Engineering) Contract/Temp Add expected salary to your profile for insights Low application volume About Airswift Airswift is an international workforce solutions provider. With 1000 employees and 9,000 contractors operating in over 70 countries, Airswifts geographical reach, experience and expertise across...

This role is ideal for someone with solid technical knowledge, strong communication skills, and the ability to work both independently and collaboratively in a fast-paced environment.Key Responsibilities:- Respond to and resolve 1st line technical support queries- Troubleshoot hardware, software, and network issues, providing effective and timely solutions- Provide remote and on-site support to...

Working in this dynamic Fashion Brands environment, your purpose in this role would be to support the Buyer in the administration of the brand and to provide support and solutions to the Brand team to ensure optimal administrative efficiency, with emphasis on supporting the Buyer in the process from initial product development and costing.- Job Description_ Administration and Data Capturing-...

Job Description Key Performance Areas: - Operational objectives - Instrument and Laboratory Maintenance - Quality and Risk objectives - Customer Relations - General functions Competencies Cognitive - Analytical thinking and attention to detail - Problem solving - Planning, organising and monitoring Personal - Ethical behaviour - Personal Development - Assertiveness - Excellent orientation -...

Support Team Lead (First Response) We are seeking a Support Team Lead (First Response) to oversee and motivate our frontline IT support team. This role is responsible for ensuring the delivery of high-quality technical support services, maintaining strong customer relationships, and driving operational efficiency. The Team Lead coordinates closely with internal teams and customers, acting as a...

SEIDOR Networks is looking for a First Level Support Engineer to join a growing team based in Johannesburg. The SEIDOR Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times. As the first line of support, the candidate will be responsible for providing first line technical support in a...

Housing First Support Coordinator Pay £25,838 per annum and great benefits including Health Cash Plan Permanent, Full Time (37.5 hpw) Mon-Fri Cedar House, Byker, Newcastle upon Tyne We can't offer CoS Home, a place where you belong Want to be part of a team that really cares and empowers you to help change a customer's life for the better? As one of our Housing First Support Coordinators,...

ENVIRONMENT: YOUR ambition, strong technical curiosity and customer-first mindset is wanted by a thriving Managed Service Provider company to fill the role of a 1st Line Technical Support Engineer. You will support a diverse client base remotely and occasionally onsite. This role offers exposure to a wide range of technologies and the chance to grow your skills through collaboration with senior...

Responsibilities: - Act as the 3rd line escalation point, ensuring prompt resolution of technical issues referred by 2nd line support engineers and project/Account managers - Diagnose and resolve a wide range of software and cloud infrastructure challenges, including issues related to VPN, Microsoft 365, Azure, Acronis, Veeam, Windows Server, Hyper-V, and Defender for 365 - Identify and fix...

SEIDOR Networks is looking for a First Level Support Engineer to join a growing team based in Johannesburg. The SEIDOR Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times. As the first line of support, the candidate will be responsible for providing first line technical support in a...

Our client has an opportunity available for a First Line Manager in the Client Engagement department based in Bellville, Cape Town. Requirements: - Matric. - RE Certificate. - Short Term Insurance NQF level 4 Qualification. - Degree or National Diploma (NQF 6) with attendance in Insurance Programmes (NQF 5). - 2+ years’ team management experience in a call centre environment. - Short term...