Customer Service Manager jobs

Key Responsibilities Department Design & Leadership - Partner with leadership to build out the Finance & Customer Support department, including staffing, systems selection, and SOP development. - Design scalable workflows for billing, retention, missed collections, and client escalation handling. - Set up foundational reporting, KPIs, and feedback loops to track billing health and customer...

ENVIRONMENT: A rapidly expanding organization operating in the utilities, engineering services and water management sector is seeking an accomplished Customer Service Manager to lead and elevate its B2B customer service function. You will play a central role in shaping service standards, developing CRM capabilities, supporting account management teams, and ensuring seamless delivery across...

Customer Service Manager | Durban | Permanent This is a rare opportunity to build and lead a national Customer Service function from the ground up. You ll take ownership of service performance end-to-end, embedding consistency, accountability, and excellence across a complex, multi-branch operation. Reporting to senior leadership, this role is responsible for establishing a centralized Customer...

Location: Gauteng Regional Office, Lanseria, South Africa (hybrid with regular travel to regions and stores nationwide) Role Purpose To own the design, execution and continuous improvement of Cash Crusader s fully internal national Mystery Shopper Programme across all corporate and franchised stores, while building and maintaining a robust, transparent employee and store performance ranking...

Job Title: Customer Service Manager Location: Cape Town (Head Office) – with travel to Johannesburg as required Reports to: General Manager of Operations Position Overview Stingray is seeking a highly experienced Customer Service Manager to lead our national customer service operations. This role oversees a high-volume, multi-channel service environment, managing both Cape Town and Johannesburg...

Customer Service Manager (CSM) Savage Money Mawson Lakes, Adelaide SA Financial Planning (Banking & Financial Services) Full time 60,000 to 80,000 per year Low application volume Customer Service Manager to Savage Money Smart investing needs smarter finance Location: Mawson Lakes, SA Type: Full-time Salary: 60,000 - 80,000 (renumeration based on experience) + super + commission About...

Job Description A well-established company in the Logistics industry is looking for a Customer Service Manager to join their team in Polokwane. Requirements: • Bachelors degree in Logistics / Supply Chain Management • A minimum of 5 years experience in a Customer/ Distribution focused role • Experience in the Petrochemical/ HazChem industry is essential • Knowledge of logistics and...

Role Overview The Customer Service Manager is accountable for leading and optimizing the Customer Support function to enhance the overall player experience across various channels. This role ensures adherence to iGaming regulations, responsible gambling practices, and internal service standards while driving team performance, efficiency, and customer satisfaction. Key...

Job description: Role The Customer Services Manager will have a national responsibility to manage, anticipate and improve the customer experience from CMA CGM in South Africa and Botswana. Primary responsibility entails building and managing a customer services team, which receives all import and export customer queries, and ensure resolution to customers within the agreed turnaround times....

Job Overview - Application Deadline: 3 January 2026 - Job Location: Somerset West, Western Cape - Job Title: Sales Customer Service Manager - Education Level: Diploma - Job Level: Management - Minimum Experience: 5- 7 Years Sales Customer Service Manager – Somerset West. Are you a focused, driven manager who leads by example and can turn around and uplift the standard of underperforming...

Are you a passionate and detail-driven professional ready to make a real impact? Join us as a Customer Service Manager, where you’ll take the lead in ensuring smooth, accurate, and timely communication between our stores, distribution centers, and transport teams. Your role will be essential in delivering exceptional service by managing orders, ETAs, store queries and helping us create a seamless...

What can we do for you?:Salary and benefits - 16,000 - 19,000 Rand per Month plus Private Medical & PensionLocation - Waterfront Cape Town.Working Pattern - 40 Hours per week between 08:00 - 22:00Contract Type - Permanent Why work for Foundever?:We want Team Leaders to support the launch of our first site in Cape Town and would love for you to be the founders of the original South African...

Our client is looking for a customer service manager who has with 5 years’ experience in short term insurance industry with 2-3 years managing staff with an extensive knowledge of short Term Insurance to manage a team of service consultants Salary R650 000-00 pa plus Incentives plus pension plus medical plus Incentives plus 13th Cheque Experience and Qualifications- Matric /Grade 12- Business...

5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of team management experience - 5+ years of cross functional project delivery experience - 5+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements Amazon has built a reputation for excellence with recent examples...

KEY RESPONSIBILITIES:The incumbent is responsible to improve the operational efficiency which includes but not limited to the following: - Implementation of systems in line with the business of the company, - Handover of these systems to the team for effective managing and monitoring, - Monitoring of these systems and keeping up to date with the technologies. - Provide support systems in order...

Adumo, a leading payments and rewards solutions provider and part of the Lesaka Technologies group, is looking for a Customer Service Manager to lead our frontline client service operations. This is a critical leadership role focused on customer retention, system health, and driving SLA adherence through coaching, analytics, and operational efficiency. If you're passionate about delivering an...

It's fun to work in a company where people truly BELIEVE in what they're doing! Join Our Team as a Customer Service Manager! Are you passionate about delivering exceptional customer experiences and inspiring others to do the same? We’re looking for a dynamic Customer Service Managers to lead the way in creating a store environment where service excellence, teamwork, and community impact...

Sporty Group Partnered with some of the World’s greatest Champions including Real Madrid FC, Michael Essien and Eder Militao, we’re on the lookout for some Champions of our own to be a part of the 'Top Ranked Fastest Growing and Most Successful Online Gaming Brand in the World'. Home to SportyBet, SportyTV, Sporty.com, Football.com and the newly launched SportyFM, we continue to lead with...

As the Customer Service Manager, you will play a pivotal role in supporting customers/students throughout their learning experience. Your vibrant personality and excellent writing skills will help you connect with the community on camera and through written communication. Our client is committed to finding the perfect candidate who shares a passion for empowering women and has the dedication to...

Job Description A well-established company in the FMCG industry is looking for a Customer Service Manager to join their team in Gauteng. Requirements: •Bachelors degree in Logistics / Supply Chain Management •A minimum of 10 years experience in a Customer focused role •Experience in the FMCG industry is essential •Ability to build complex solutions to challenging supply chain...