Customer Service Operations Manager jobs

Sporty Group Partnered with some of the World’s greatest Champions including Real Madrid FC, Michael Essien and Eder Militao, we’re on the lookout for some Champions of our own to be a part of the 'Top Ranked Fastest Growing and Most Successful Online Gaming Brand in the World'. Home to SportyBet, SportyTV, Sporty.com, Football.com and the newly launched SportyFM, we continue to lead with...

Director of Operations - Customer Service (BPO) Cape Town, South Africa, ZA, Cape Town, Job Description: Role Overview The Director of Operations is responsible for leading large-scale customer service clients supporting US clients within a BPO call center environment. This role ensures exceptional service delivery, client satisfaction, financial performance, and operational excellence across...

A local recruitment agency is seeking a Branch Manager to oversee operations in Cape Town. The successful candidate will lead a team focused on delivering excellent customer service, managing fleet operations, and working to meet financial targets. With a minimum of 10 years' experience in customer service or fleet management, you will analyze performance metrics and ensure compliance with...

Together we shape thriving communities, public spaces, places and economies. - Customer-centric leadership role managing the strategic direction of customer services and operations across Crown land. - EOI - Temporary full-time role until 30 June 2026 with the possibility of extension - Ideally based in Sydney or Newcastle to align with team location, with flexible working supported. - TRP from...

International Operations Specialist Location: Johannesburg Employment Type: Full-Time | Shift-Based | 24/7 Operations Be the Calm in the Crisis. Deliver Global Assistance That Matters. Looking for a dynamic International Operations Specialist to join the Johannesburg Assistance Centre. If you thrive in high-pressure environments, have a passion for helping others, and want to be part of a...

Job Advert About the role Are you looking for a meaningful role where your skills make a real difference to the lives of residents? As a Customer Service Officer in our Social Security Operations Team, you’ll process benefit claims accurately and efficiently, assist the public with their enquiries by providing clear and helpful guidance, and ensure payments are correct and timely. You’ll...

Job Overview:Date Posted: Posted 14 hours ago-Location: Nelspruit, Mpumalanga-Job Title: Junior Call Centre / Customer Service Operator-Salary: R6,000 - R8,000-Education Level: High School / Matric-Job Level: Intermediate-Minimum Experience: 3 - 5 YearsJunior Call Centre / Customer Service Operator - Nelspruit.:Minimum Requirements: - Experience in customer service - Route panning experience...

Key Responsibilities Department Design & Leadership - Partner with leadership to build out the Finance & Customer Support department, including staffing, systems selection, and SOP development. - Design scalable workflows for billing, retention, missed collections, and client escalation handling. - Set up foundational reporting, KPIs, and feedback loops to track billing health and customer...

ENVIRONMENT: A rapidly expanding organization operating in the utilities, engineering services and water management sector is seeking an accomplished Customer Service Manager to lead and elevate its B2B customer service function. You will play a central role in shaping service standards, developing CRM capabilities, supporting account management teams, and ensuring seamless delivery across...

Customer Service Manager | Durban | Permanent This is a rare opportunity to build and lead a national Customer Service function from the ground up. You ll take ownership of service performance end-to-end, embedding consistency, accountability, and excellence across a complex, multi-branch operation. Reporting to senior leadership, this role is responsible for establishing a centralized Customer...

Location: Gauteng Regional Office, Lanseria, South Africa (hybrid with regular travel to regions and stores nationwide) Role Purpose To own the design, execution and continuous improvement of Cash Crusader s fully internal national Mystery Shopper Programme across all corporate and franchised stores, while building and maintaining a robust, transparent employee and store performance ranking...

Job Title: Customer Service Manager Location: Cape Town (Head Office) – with travel to Johannesburg as required Reports to: General Manager of Operations Position Overview Stingray is seeking a highly experienced Customer Service Manager to lead our national customer service operations. This role oversees a high-volume, multi-channel service environment, managing both Cape Town and Johannesburg...

Job Description A well-established company in the Logistics industry is looking for a Customer Service Manager to join their team in Polokwane. Requirements: • Bachelors degree in Logistics / Supply Chain Management • A minimum of 5 years experience in a Customer/ Distribution focused role • Experience in the Petrochemical/ HazChem industry is essential • Knowledge of logistics and...

A leading retail chain is seeking a Store Manager in Polokwane to drive sales performance and enhance customer experiences. This role involves operational management, cultivating team growth, and ensuring compliance with company standards. The ideal candidate has proven retail management experience and a strong focus on customer service excellence, along with effective communication and...

A retail company in Robertson is seeking an experienced Branch Manager to oversee operations in a dynamic environment. The successful candidate will be responsible for sales management, stock control, and providing an exceptional customer experience. Ideal applicants will have at least 3-5 years of management experience and a passion for retail and customer service. Join us and help shape the...

International Operations Specialist Location: Johannesburg Employment Type: Full-Time | Shift-Based | 24/7 Operations Be the Calm in the Crisis. Deliver Global Assistance That Matters. Looking for a dynamic International Operations Specialist to join the Johannesburg Assistance Centre. If you thrive in high-pressure environments, have a passion for helping others, and want to be part of a...

A retail company is seeking an experienced Branch Manager in Springs, Gauteng. The role requires managing store operations and staff to ensure profitability while delivering exceptional customer service. Candidates should possess 3-5 years of management experience and a Grade 12 qualification, with a diploma in Retail Management being advantageous. Join the team to foster a positive work...

Job Description A well-established company in the FMCG industry is looking for a Customer Service Manager to join their team in Gauteng. Requirements: •Bachelors degree in Logistics / Supply Chain Management •A minimum of 10 years experience in a Customer focused role •Experience in the FMCG industry is essential •Ability to build complex solutions to challenging supply chain...

A global customer service provider located in Cape Town is seeking a Director of Operations to manage large-scale customer service operations for US clients. This role involves leading multiple teams, ensuring adherence to Service Level Agreements (SLAs), and driving operational excellence. The ideal candidate will have extensive experience in BPO environments, strong P&L ownership, and a...

A leading retail company in Bloemfontein is seeking an experienced Branch Manager to oversee store operations. The role focuses on managing resources to ensure profitability and exceptional customer service. Ideal candidates should possess 3-5 years of management experience and a strong understanding of retail. Join us to lead a dynamic team and drive success in our branch location. Great...