Call Center Operations Manager jobs

A leading financial services firm in Gauteng, Pretoria is seeking an experienced Operations Manager to lead Call Centre operations. The ideal candidate will ensure targets are met through effective coaching and mentoring, manage operational efficiencies, and recruit and train staff. A minimum of 5 years' experience in a financial services environment and a relevant tertiary degree are required....

A leading provider of mining safety solutions is seeking a team leader to manage customer service operations. This role involves inspiring a team, addressing complex customer inquiries, and developing processes to enhance service delivery. Candidates should excel in performance monitoring and reporting while working in a dynamic environment. Experience in managing customer service teams is...

Our Client: A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and Technology About the role: Our client is now ready to take the next step by providing call center services to their existing 100+ clients and to expand across new clients and markets. To keep up with the strong...

A leading call center company in Cape Town is seeking a Team Leader for Operations. This role is responsible for supervising a group of call center associates, ensuring performance metrics are met through coaching and motivation. The ideal candidate has over one year of team management experience in the BFSI sector, outstanding communication skills, and the ability to thrive under pressure. Join...

Job Title: Call Center Operator We create modern health products and operate successfully in international markets. We are actively growing and expanding our teams to meet increasing demand and explore new sales opportunities. We are looking for a motivated and communicative Call Center Operator to join our team. The position opened due to a lack of active operators, and we are ready to welcome...

A leading BPO company in South Africa is looking for a dedicated Call Center Team Leader to manage and support a team of agents. The ideal candidate will have a Grade 12 qualification and experience in the travel sector, with proficiency in GDS systems. Responsibilities include tracking KPIs, ensuring compliance with work procedures, and assisting with recruitment and onboarding of new staff....

CALL CENTRE MANAGER – STRONG LEADERS ONLY We are seeking an experienced, assertive Call Centre Manager who takes full ownership of performance, discipline, and results. This role is not suited to passive leaders. We need someone who commands respect, enforces standards, and delivers outcomes. This is a leadership role, not a coaching experiment. Key Responsibilities - Take full control of...

We are looking for an experienced Call Center Manager to run our customer service and sales campaign within our BPO. Responsibilities- Responsible for our new call centre in Randburg Johannesburg, South Africa- Ensure the business unit further develops its operating model and delivers efficient, scalable and cost-efficient operations- Work closely together with the sales organisation to attract...

Talksure SA is seeking a dynamic Engagement & Sales Manager to lead our call center and digital sales operations. This role is perfect for a results-driven professional who thrives in both client engagement and digital growth. You will play a key role in driving sales performance, managing stakeholder relationships, and boosting brand visibility across multiple platforms. Key...

About Us: We are an innovative company offering services to businesses. We have created a platform that provides access to public contracts, helping companies prepare and submit competitive bids. We are currently testing the market with call agents to see if there is interest in our services. We are seeking motivated, self-employed individuals for a new opportunity. We offer compensation at a...

An innovative company is seeking a dynamic call center trainer to enhance the skills of their agents. This role involves developing engaging training materials, conducting informative sessions, and ensuring high productivity and customer satisfaction. The ideal candidate will possess excellent knowledge of call center operations, strong teaching abilities, and the capacity to lead in a fast-paced...

Job Summary The Elite Job is seeking enthusiastic and service-oriented individuals to join our team as Airline Call Center Representatives – Remote Support, catering to one of the leading global airline clients. This is a full-time, work-from-home position ideal for professionals with a passion for customer service, communication, and aviation. You will be the first point of contact for...

About the job Financial Controller (BPO/Call Center) Our clients team has a vast in-depth knowledge gained from years of real world delivery in large private and public companies, including many household brands. Their expertise spans across process improvement, lean management techniques, operations technology delivery and enhancing customer experience. Our client's purpose is to support the...

A consulting firm in Gauteng is seeking a Team Leader for a call center role. This position requires a French speaker with professional fluency level B2 or higher, along with at least 2 years of team leader experience in a call center or BPO environment. The ideal candidate will coach the team to ensure quality delivery, manage operations, and communicate effectively with all members. Competitive...

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Job Title Sales Enablement & Training Specialist (SDR – BPO/Call Center) Location Remote Time Zone US Time Zones (EST–PST) Role Overview We are seeking a Lead Sales Enablement & Training Specialist to own the onboarding, training, and ongoing development of Sales Development...

A leading call center organization in KwaZulu-Natal is seeking an assertive Call Centre Manager. The ideal candidate will have proven experience in managing call center operations, enforcing KPIs and discipline while motivating agents to achieve targets. This role promotes a results-driven culture and requires strong leadership, conflict management, and decision-making skills. Preference will be...

Forecasting & Scheduling Analyst (BPO/Call Center) Cape Town, Western Cape, South Africa Job Openings Forecasting & Scheduling Analyst (BPO/Call Center) About the job Forecasting & Scheduling Analyst (BPO/Call Center) Our clients team has a vast in-depth knowledge gained from years of real world delivery in large private and public companies, including many household brands. Their expertise...

About the job Financial Controller (BPO/Call Center) Our clients team has a vast in-depth knowledge gained from years of real world delivery in large private and public companies, including many household brands. Their expertise spans across process improvement, lean management techniques, operations technology delivery and enhancing customer experience. Our client's purpose is to support the...

Junior Finance Assistant (BPO/Call Center) About the job Junior Finance Assistant (BPO/Call Center) Our clients team has a vast in-depth knowledge gained from years of real world delivery in large private and public companies, including many household brands. Their expertise spans across process improvement, lean management techniques, operations technology delivery and enhancing customer...

Human Resource Officer (BPO/Call Center) About the job Human Resource Officer (BPO/Call Center) Our clients team has a vast in-depth knowledge gained from years of real world delivery in large private and public companies, including many household brands. Their expertise spans across process improvement, lean management techniques, operations technology delivery and enhancing customer...