Call Center Operations Manager jobs

Operations Manager – Cape Town At TTEC, we’re all about the Human Experience. Elevated. As an Operations Manager / Service Delivery Manager Cape Town, SA you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing Do you have a passion for leading, mentoring and...

Team Manager - Call Center Operations Department: EasyBuy Program Management Employment Type: Permanent - Full Time Location: South Africa Reporting To: Customer Engagement Manager - Africa Description About the role: We are searching for a dedicated, supportive Call Center Team Manager who can coach and motivate call centre representatives as they receive calls from and to clients, and...

Call Center Operations Manager Operations Manager – Cape Town At TTEC, we're all about the Human Experience. Elevated. As an Operations Manager / Service Delivery Manager Cape Town, SA you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing Do you have a passion for...

Operations Manager – Cape Town At TTEC, we’re all about the Human Experience. Elevated. As an Operations Manager / Service Delivery Manager Cape Town, SA you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing Do you have a passion for leading, mentoring and...

Our Client: A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and Technology About the role: Our client is now ready to take the next step by providing call center services to their existing 100+ clients and to expand across new clients and markets. To keep up with the strong...

Department EasyBuy Program Management Employment Type Permanent - Full Time Location South Africa Workplace type Onsite Reporting To Customer Engagement Manager - Africa What you will be expected to do: Required Skills and Experience: What Sun King offers: About Sun King Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field...

You will work with TM agents providing extra support and training, develop new processes, and maintain strong relationships within your team of agents. To succeed, you need to look at the big picture and spot potential improvements as they come. Since you are in charge of a company's efficiency, you have to be able to look intuitively at the team to catch potential problems before they...

LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW:Job Title:Director of Call Center Operations Job Type:Full-time, Permanent Location:Onsite, Cape Town (US hours) About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation,...

Overview Talksure SA is seeking a dynamic Engagement & Sales Manager to lead our call center and digital sales operations. This role is perfect for a results-driven professional who thrives in both client engagement and digital growth. You will play a key role in driving sales performance, managing stakeholder relationships, and boosting brand visibility across multiple...

Direct message the job poster from Merchants Call Centre Manager – Collections / Recoveries Are you a driven Call Centre Manager ready to lead a high-performing team supporting a global auto finance brand? We're looking for a seasoned operations leader with solid experience in collections or recoveries, managing performance, client relationships, and people development in a fast-paced...

Talksure SA is seeking a dynamic Engagement & Sales Manager to lead our call center and digital sales operations. This role is perfect for a results-driven professional who thrives in both client engagement and digital growth. You will play a key role in driving sales performance, managing stakeholder relationships, and boosting brand visibility across multiple platforms. Key...

You will work with TM agents providing extra support and training, develop new processes, and maintain strong relationships within your team of agents. To succeed, you need to look at the big picture and spot potential improvements as they come. Since you are in charge of a company's efficiency, you have to be able to look intuitively at the team to catch potential problems before they...

Job Summary Progressive Technology is seeking a detail-oriented and analytical Call Center Quality Assurance (QA) Monitor to join our dynamic remote team. In this role, you will be responsible for evaluating and enhancing the quality of customer interactions across various communication channels to ensure our high standards of customer service are consistently met. The ideal candidate will have...

Team Manager - Call Center Operations Department: EasyBuy Program Management Employment Type: Permanent - Full Time Location: South Africa Reporting To: Customer Engagement Manager - Africa Description About the role: We are searching for a dedicated, supportive Call Center Team Manager who can coach and motivate call centre representatives as they receive calls from and to clients, and...

Job Summary Progressive Technology is seeking motivated and customer-oriented individuals to join our remote weekend call center team. As a Call Center Representative, you will be the first point of contact for our clients, providing exceptional support, resolving inquiries, and ensuring a positive experience. This role is ideal for those seeking flexible weekend work from the comfort of their...

LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW:Job Title:Inbound Call Center Manager Job Type: Full-time, Permanent Location: Onsite, Cape Town (US hours) About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we...

Training Manager - Call Center Training Manager BPO - Cape Town SA At TTEC, we’re all about the Human Experience. Elevated. As a Training Manager in Cape Town, South Africa you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Please note this role requires US working hours. Learning...

LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW:Job Title:Outbound Call Center Manager (Political Campaign) Job Type: Full-time, Permanent Location: Onsite, Cape Town (US hours) About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus...

Job Summary Progressive Technology is seeking an experienced and highly motivated Call Center Team Leader to join our growing remote workforce. As a Team Leader, you will play a vital role in managing a team of remote customer service representatives, driving performance, and ensuring customer satisfaction. You will oversee daily operations, provide coaching and feedback, and contribute to the...

Job Summary Progressive Technology is seeking a detail-oriented and analytical Call Center Quality Assurance (QA) Monitor to join our dynamic remote team. In this role, you will be responsible for evaluating and enhancing the quality of customer interactions across various communication channels to ensure our high standards of customer service are consistently met. The ideal candidate will have...