Call Center Supervisor jobs

Currently we are searching for a Call center supervisor for Durban, South Africa. Responsibilities of this Post:Hire, train, coach and lead call centre team as they provide services to our customers.Supporting call centre agents through difficult calls, defusing angry customers and assisting the team members where important decisions needs to be made.Lead the call centre team to provide friendly...

POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

Job Description / Skills: - Assist in the recruitment and onboarding of new collection agents. - Train and mentor collection agents to enhance their skills and performance. - Monitor and evaluate the performance of collection agents against established KPI’s. - Handle escalated collection cases with professionalism and effectiveness. - Provide regular feedback and support to collection agents to...

Location Cape Town, ZA Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for full‑time and part‑time customer service representatives...

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Job Title Sales Enablement & Training Specialist (SDR – BPO/Call Center) Location Remote Time Zone US Time Zones (EST–PST) Role Overview We are seeking a Lead Sales Enablement & Training Specialist to own the onboarding, training, and ongoing development of Sales Development...

Job Summary Houston Skilled Consultancy is seeking a highly motivated and professional Online Call Center Assistant to join our dynamic remote team. The ideal candidate will be responsible for handling customer inquiries, providing exceptional support, and maintaining positive client relationships via phone, email, and chat. This remote role offers an exciting opportunity to work from the...

A financial services organization is seeking a Call Center Team Leader to supervise and enhance team performance in Randburg. This role involves driving sales, ensuring customer satisfaction, and coaching team members. Candidates should have 2-3 years in fraud prevention and leadership experience in a call center environment. The ideal leader must possess excellent analytical skills, a strong...

A leading financial services organization is seeking a Call Center Team Leader in Randburg to oversee the delivery of customer service and sales targets. The ideal candidate must have experience in fraud prevention and call center environments, alongside leadership skills in team development. Responsibilities include managing team performance and ensuring compliance with company standards. This...

A financial services company in Randburg seeks a Call Center Team Leader. This role requires leading a team, driving targets for sales and customer service, and managing costs effectively to ensure exceptional client experiences. Candidates should have 2-3 years in fraud management, strong communication skills, and relevant certifications. Join a dynamic environment focused on collaborative...

A leading financial institution seeks a Call Center Team Leader in Randburg to oversee a team of agents, ensuring customer satisfaction and meeting organizational targets. The ideal candidate will have leadership experience in the financial services sector and a background in fraud detection and prevention. Responsibilities include managing team performance, coaching agents, and addressing...

A leading financial services company in Randburg is seeking a skilled Call Center Team Leader. In this role, you will lead a team focused on delivering exceptional customer experiences while managing fraud prevention efforts. The ideal candidate will have 2-3 years of experience in fraud detection, leadership skills, and a strong understanding of financial services. This position requires...

A major financial institution in Randburg seeks a Call Center Team Leader to monitor and drive team targets while ensuring customer satisfaction. This role requires 2-3 years in fraud prevention and call center experience, along with leadership skills. Ideal candidates should have relevant certifications in Financial Crime Management, exhibit strong analytical abilities, and possess excellent...

A leading business process outsourcing company in Durban is seeking a customer service representative to deliver high-quality support to clients. The role requires a Grade 12 / Matric education and a minimum of 6 months experience in a call center, preferably with UK clients. Proficient computer skills and excellent communication abilities are essential. Join us to be part of a dynamic team and...

Job Summary Progressive Technology is seeking motivated and customer-oriented individuals to join our remote weekend call center team. As a Call Center Representative, you will be the first point of contact for our clients, providing exceptional support, resolving inquiries, and ensuring a positive experience. This role is ideal for those seeking flexible weekend work from the comfort of their...

Call Center team Leader page is loaded## Call Center team Leaderlocations: Randburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 23, 2026 (3 days left to apply)job requisition id: R39658# Job DescriptionTo lead the call centre team of agents by monitoring and driving the delivery of targets and ensuring customer satisfaction Responsible for a combination of...

Location Cape Town, ZA Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including...

Job Summary Progressive Technology is seeking a detail-oriented and analytical Call Center Quality Assurance (QA) Monitor to join our dynamic remote team. In this role, you will be responsible for evaluating and enhancing the quality of customer interactions across various communication channels to ensure our high standards of customer service are consistently met. The ideal candidate will have...

Job Summary Progressive Technology is seeking dedicated and customer-focused Call Center Representatives to join our growing remote team. In this role, you will handle inbound and outbound customer interactions, provide accurate information, resolve issues efficiently, and ensure a positive customer experience. This is a fully remote opportunity, ideal for individuals who are enthusiastic about...

Job Summary The Elite Job is seeking highly motivated and customer-focused individuals to join our remote call center team. As a Remote Call Center Agent, you will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide top-tier service. This role is perfect for individuals looking for flexible work hours while gaining valuable experience in customer...

Job Summary The Elite Job is seeking enthusiastic and service-oriented individuals to join our team as Airline Call Center Representatives – Remote Support, catering to one of the leading global airline clients. This is a full-time, work-from-home position ideal for professionals with a passion for customer service, communication, and aviation. You will be the first point of contact for...