call center manager jobs

This is a full-time remote role for a Call Centre Operations Manager. The Call Centre Operations Manager will oversee day-to-day operations to ensure smooth functioning and efficiency of the center. Responsibilities include supervising and developing team leaders, analyzing performance metrics, implementing strategies to improve service delivery, and ensuring compliance with company policies. The...

Our Client: A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and Technology About the role: Our client is now ready to take the next step by providing call center services to their existing 100+ clients and to expand across new clients and markets. To keep up with the strong...

Talksure SA is seeking a dynamic Engagement & Sales Manager to lead our call center and digital sales operations. This role is perfect for a results-driven professional who thrives in both client engagement and digital growth. You will play a key role in driving sales performance, managing stakeholder relationships, and boosting brand visibility across multiple platforms. Key...

We are looking for an experienced Call Center Manager to run our customer service and sales campaign within our BPO. Responsibilities- Responsible for our new call centre in Randburg Johannesburg, South Africa- Ensure the business unit further develops its operating model and delivers efficient, scalable and cost-efficient operations- Work closely together with the sales organisation to attract...

CALL CENTRE MANAGER – STRONG LEADERS ONLY We are seeking an experienced, assertive Call Centre Manager who takes full ownership of performance, discipline, and results. This role is not suited to passive leaders. We need someone who commands respect, enforces standards, and delivers outcomes. This is a leadership role, not a coaching experiment. Key Responsibilities: - Take full control of...

Job Title: Call Centre Manager - Debt Review RemovalLocation: 21 Field Street, Zumaysha House, Durban CBD, 4001Company: Baraka GroupAbout Us:Baraka Group is a leading provider of debt review removal services, helping individuals regain control of their financial lives. We specialize in assisting customers with the debt review process, providing them with expert advice, support, and guidance to...

About Us: We are an innovative company offering services to businesses. We have created a platform that provides access to public contracts, helping companies prepare and submit competitive bids. We are currently testing the market with call agents to see if there is interest in our services. We are seeking motivated, self-employed individuals for a new opportunity. We offer compensation at a...

A global Business Process Management leader is seeking an Inbound Call Centre Representative to handle general enquiries from patients via calls and emails. Candidates are required to have a Matric qualification and a minimum of 12 months' experience in a call center role, proven performance metrics, and clear phasing records. This position offers opportunities for professional development and...

A leading FMCG company in Pretoria seeks a Call Centre Agent. The role involves managing inbound customer calls, addressing inquiries and complaints, and ensuring professional service. Candidates should hold a Matric Certificate, have strong communication skills, and ideally possess sales qualifications. Experience in FMCG and previous call center exposure are preferred. The position requires...

Collections Agent – Call Center MCI Cape Town, Western Cape, South Africa Job Type: Full-Time Start Date: 8th December 2025 Location: Cape Town, Western Cape, South Africa Position Overview MCI is a leading tech‑enabled business services company. This role supports a global provider of media, technology, and connectivity services. You will manage overdue customer accounts, resolve outstanding...

Overview At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities. Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us – your success is our success! Neo Group is seeking a motivated and...

A leading service provider in Johannesburg is looking for a polite and professional call center representative. The role involves providing outstanding service to customers by answering questions, handling complaints, and troubleshooting product-related issues. Ideal candidates will have a high school diploma, exceptional customer service skills, and proficiency in CRM software. Join our team to...

Unlock Your Career in Pharmaceuticals! Join Our Dynamic Call Center Team! Are you ready to take your career to the next level in the pharmaceutical industry? We're excited to offer an incredible opportunity to join our growing team at us as a Sales Representative in our state-of-the-art call center! This a month to month contract. Why Join Us? Dynamic Industry: Dive into the dynamic and...

Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

Company Description Episodic is a dynamic financial services provider specializing in health solutions for the retail and SME markets. We offer innovative and flexible medical insurance products designed to meet the diverse needs of our customers. Our emphasis on choice ensures affordability without compromising on quality. Episodic is dedicated to delivering impactful solutions that support...

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a motivated and customer-focused Collections Agent to support a leading global...

Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

Location Cape Town, ZA Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (Xaa S) cloud technology solutions across a wide range of industries, including...

A leading business process outsourcing company in Durban is seeking a customer service representative to deliver high-quality support to clients. The role requires a Grade 12 / Matric education and a minimum of 6 months experience in a call center, preferably with UK clients. Proficient computer skills and excellent communication abilities are essential. Join us to be part of a dynamic team and...

A leading BPO company in Durban is seeking an Operations Trainer to deliver essential skills and technical training across operational units. The role requires delivery of new starter training and ongoing development sessions, along with assessment and remedial support for learners. Candidates should have extensive experience in training and development, especially within call centers, as well as...