Head Of Customer Experience jobs in Johannesburg South

Location: Johannesburg Industry: B-BBEE | Compliance | SaaS Solutions Level: Senior Leadership Type: Full-time Are you a strategic powerhouse with deep expertise in B-BBEE legislation and a passion for leading high-performing teams? Our client—a trailblazer in end-to-end business compliance solutions—is seeking a visionary Head of Advisory Services to lead their dynamic advisory department into...

The Head of Digital Experience is accountable for the strategic ownership and performance of the organization’s digital ecosystem, including web platforms, digital architecture, analytics, and future eCommerce and API-enabled solutions. The role ensures that digital platforms are scalable, secure, data-driven, and aligned with business objectives, while providing actionable performance insights...

Head of Customer Support About the Role: We are seeking a dynamic and experienced Head of Customer Support to lead and manage our customer support department. The successful candidate will be responsible for ensuring exceptional customer service, enhancing customer satisfaction, and driving continuous improvement in service delivery. This role requires a proactive leader who can effectively...

The Head of Customer Experience is responsible for leading and managing the customer experience strategy within the Converged Solutions business unit. The Head of Customer Experience oversees SLA management, service helpdesk operations, and incident & problem management, ensuring a consistent and superior service delivery aligned with business objectives. They drive initiatives to optimize...

Disclaimer: ONLY APPLY IF YOU HAVE OVER 5 YEARS OF EXPERIENCE LEADING A CUSTOMER SUPPORT TEAM We’re looking for a confident, emotionally intelligent and operationally strong Head of Support to lead our customer support teams across all LGG brands. You will be responsible for ensuring that every client receives clear, confident, and consistent communication from onboarding through to campaign...

Job Description Managing the Systems and Implementations team in achieving the stated objectives related to the implementation Ensure all client implementations are delivered in accordance with global or local specifications, with the ability to provide accurate systems support in ongoing client servicing processes and procedures Evaluate and configure all client-specific systems requirements...

Listing reference: track_001479 Listing status: Online Position summary:Industry:IT & Internet Job category:Customer Service Location:Randburg Contract:Permanent Remuneration:Market Related EE position:Yes Introduction:Job description:Implementation of customer experience strategic objectives- Responsible for creating a comprehensive Customer Experience strategy to guide the Customer...

At Curro, we care.:Head of Preschool:Waterstone College Vacancy Reference: 18210:Join the ranks of Curro, a leading-edge institution where opportunities for professional growth are boundless. We seek dynamic individuals equipped with a blend of creativity and dedication, ready to immerse themselves in a professional environment that values excellence and growth. If you're passionate about making...

Location: Gauteng Regional Office, Lanseria, South Africa (hybrid with regular travel to regions and stores nationwide) Role Purpose To own the design, execution and continuous improvement of Cash Crusader s fully internal national Mystery Shopper Programme across all corporate and franchised stores, while building and maintaining a robust, transparent employee and store performance ranking...

Location- South Africa - Johannesburg- Travel required- No travel is expected with this role- Job category- Marketing- Relocation available- This role is not eligible for relocation- Job type- Professionals- Job code- RQ069311- Experience level- Intermediate Job summary Entity:Customers & ProductsJob Family Group:Marketing GroupJob Summary:The Customer Experience Coordinator (CEC) is a member...

Job Description To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice - Contribute to cost efficiencies through responsible utilisation of work related resources - Prevent...

Our Mission Our mission is to accelerate the mass-market global adoption of consumer biotech products so that every human can live at least 100 healthy years. Our immediate focus is tackling excess bodyweight by increasing global access to GLP-1 medications, helping address obesity at scale. To do this, we are building an AI-powered clinical operating system that enables consumer brands to...

Olá! Are you ready to embark on a vibrant journey with one of the leading travel companies in the world? We’re on the lookout for an enthusiastic Portuguese speaking Marketing Customer Experience Associate to join this team at their energetic offices in the heart of Johannesburg, South Africa! If you have a passion for marketing and providing unforgettable customer experiences, then this is the...

About Nintex:At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing,...

Job Title: Head of SalesReport to: Culture and Performance EngineerSeniority Level: Mid Career (2 - 4 yrs exp)Type: PermanentDuties and Responsibilities: - Sales and Operations Management - Drive demand generation and convert qualified leads into revenue through effective sales execution and customer engagement. - Manage key customer relationships in collaboration with Pre-Sales and Service...

The Head of Business Excellence will lead enterprise-wide continuous improvement and operational excellence initiatives. This critical leadership role will drive performance improvement, profitability, and customer engagement by embedding a sustainable culture of continuous improvement across the organisation. Mandate: - Champion Business Excellence methodologies, - Partner closely with senior...

Position: Country Head / Head of Commercial – South Africa (Telecom / Digital / Product) Location: Johannesburg / Gauteng (South Africa) — hybrid/remote option possible About us We are a dynamic telecom-services company seeking to expand our footprint in South Africa. We deliver innovative digital / IT / telecom solutions to enterprise and corporate clients. Role Overview We seek an experienced...

One of the top banks in South Africa is seeking a Senior Manager Customer Experience to join their Marketing, Communication and Research department. Purpose - The Senior Manager Customer Experience will collaborate with Operations Delivery and Optimization teams to establish, implement, and monitor data driven KPIs. - They will have the responsibility for customer and governance aspects, as...

Are you ready to embark on a vibrant journey with one of the leading travel companies in the world? We’re on the lookout for an enthusiastic Spanish speaking Marketing Customer Experience Associate to join this team at their energetic offices in the heart of Johannesburg, South Africa**! If you have a passion for marketing and providing unforgettable customer experiences, then this is the job...

Location: Gauteng Regional Office, Lanseria, South Africa (with regular travel to regions and stores nationwide) Direct reports: Training Manager, Product Knowledge Manager Department: People & Culture Company Overview Cash Crusaders is South Africa s favorite second-hand and new goods retail chain, operating through a combination of corporate and franchised stores nationwide. We buy, sell,...