Head Of Customer Experience jobs

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Listing reference: track_001479 Listing status: Online Position summary:Industry:IT & Internet Job category:Customer Service Location:Randburg Contract:Permanent Remuneration:Market Related EE position:Yes Introduction:Job description:Implementation of customer experience strategic objectives- Responsible for creating a comprehensive Customer Experience strategy to guide the Customer...

Location: Johannesburg Industry: B-BBEE | Compliance | SaaS Solutions Level: Senior Leadership Type: Full-time Are you a strategic powerhouse with deep expertise in B-BBEE legislation and a passion for leading high-performing teams? Our client—a trailblazer in end-to-end business compliance solutions—is seeking a visionary Head of Advisory Services to lead their dynamic advisory department into...

Description:The Head of Digital Experience is accountable for the strategic ownership and performance of the organization’s digital ecosystem, including web platforms, digital architecture, analytics, and future eCommerce and API-enabled solutions. The role ensures that digital platforms are scalable, secure, data-driven, and aligned with business objectives, while providing actionable...

Johannesburg-Based | Scale-Up | Full-time Role | Operations Machine | Hiring Manager: Nonsuku Mthimkhulu Jem is hiring a Head of Customer Support in Johannesburg to take over the management of our high-performing 9-person support team. Jem is a fast-growing HR tech scale-up building tools for frontline teams, now supporting just under 200,000 frontline employees across South Africa. This is a...

Head of Customer Support About the Role: We are seeking a dynamic and experienced Head of Customer Support to lead and manage our customer support department. The successful candidate will be responsible for ensuring exceptional customer service, enhancing customer satisfaction, and driving continuous improvement in service delivery. This role requires a proactive leader who can effectively...

Job Title: Head of Customer Success Location: Remote (Global) Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Head of Customer Success to lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and...

The Head of Customer Experience is responsible for leading and managing the customer experience strategy within the Converged Solutions business unit. The Head of Customer Experience oversees SLA management, service helpdesk operations, and incident & problem management, ensuring a consistent and superior service delivery aligned with business objectives. They drive initiatives to optimize...

Disclaimer: ONLY APPLY IF YOU HAVE OVER 5 YEARS OF EXPERIENCE LEADING A CUSTOMER SUPPORT TEAM We’re looking for a confident, emotionally intelligent and operationally strong Head of Support to lead our customer support teams across all LGG brands. You will be responsible for ensuring that every client receives clear, confident, and consistent communication from onboarding through to campaign...

Background of the Company Lindt & Sprüngli (South Africa) (Pty) Ltd (Lindt SA) started operations in May 2011 and forms part of the Lindt & Sprüngli group of companies. With more than 150 employees, Lindt SA is based in Cape Town with strong regional presence in Johannesburg, Durban and Port Elizabeth and a network of 16 Lindt retail stores. As global leader in the premium chocolate sector,...

Key purpose: The purpose of the Salesa and Servicing Head is to achieve the growth imperatives of the business aligned to the business unit strategy. Duties and responsibilities: - Contribute and take ownership of the development of the divisional strategy with particular focus on the market requirements, and sales and servicing elements of the strategy - Lead sales and servicing business...

Job Description Managing the Systems and Implementations team in achieving the stated objectives related to the implementation Ensure all client implementations are delivered in accordance with global or local specifications, with the ability to provide accurate systems support in ongoing client servicing processes and procedures Evaluate and configure all client-specific systems requirements...

Responsible for generating new business and client markets, developing strategies to attract customers, and collaborating with the Managing Director. Requires sales and marketing experience, strong communication skills, and industry knowledge. Responsibilities: - Develop and execute strategies to drive customer acquisition and business growth. - Identify and engage potential clients through...

Location: Gauteng Regional Office, Lanseria, South Africa (hybrid with regular travel to regions and stores nationwide) Role Purpose To own the design, execution and continuous improvement of Cash Crusader s fully internal national Mystery Shopper Programme across all corporate and franchised stores, while building and maintaining a robust, transparent employee and store performance ranking...

Customer Experience Advisor Support a growing logistics service across Europe hybrid role in CPT Hybrid/Office | R18,000 R25,000 | Netherlands/Belgium hours About Our Client Our client is an entrepreneurial logistics services company operating as a transportation reseller across Belgium and the Netherlands, with expansion plans into Spain. The company supports a franchise network of Shipping...

Role PurposeThe Barista & Front of House team member is the energetic and experiential face of NANAS. Thisrole combines excellent barista skills with warm hospitality, strong product knowledge, and a naturalability to guide customers through the menu. The role also includes maintaininga clean, calm, and welcoming front-of-house environment.Barista & Beverage Preparation• Prepare coffee, tonics,...

Customer Experience Manager (CX/UX) Introduction We are looking to employ a Customer Experience Manager for an exciting opportunity within the Omni Channel division of Clicks Retailers. This role will be based at Clicks Head Office, Woodstock, Cape Town and will report to the Head of Omni Channel. Minimum requirements Job related knowledge Understanding of customer journey mapping and Digital...

Capsicum Culinary Studio Rosebank Campus has an exciting opportunity available for an intern looking to broaden their skills and experience and gain valuable exposure in the Hospitality Industry. Duties and Responsibilities:1. Manage the front of house duties at the welcoming area of the campus and answer telephonic calls in a professional manner and route call to the required...

Direct Reporting Line:Campus Deputy Head Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher...

The Head of Digital Experience is accountable for the strategic ownership and performance of the organization’s digital ecosystem, including web platforms, digital architecture, analytics, and future eCommerce and API-enabled solutions. The role ensures that digital platforms are scalable, secure, data-driven, and aligned with business objectives, while providing actionable performance insights...