Head of Customer Service jobs in Johannesburg South

Head of Customer Support About the Role: We are seeking a dynamic and experienced Head of Customer Support to lead and manage our customer support department. The successful candidate will be responsible for ensuring exceptional customer service, enhancing customer satisfaction, and driving continuous improvement in service delivery. This role requires a proactive leader who can effectively...

The Head of Customer Experience is responsible for leading and managing the customer experience strategy within the Converged Solutions business unit. The Head of Customer Experience oversees SLA management, service helpdesk operations, and incident & problem management, ensuring a consistent and superior service delivery aligned with business objectives. They drive initiatives to optimize...

Disclaimer: ONLY APPLY IF YOU HAVE OVER 5 YEARS OF EXPERIENCE LEADING A CUSTOMER SUPPORT TEAM We’re looking for a confident, emotionally intelligent and operationally strong Head of Support to lead our customer support teams across all LGG brands. You will be responsible for ensuring that every client receives clear, confident, and consistent communication from onboarding through to campaign...

Job Description Managing the Systems and Implementations team in achieving the stated objectives related to the implementation Ensure all client implementations are delivered in accordance with global or local specifications, with the ability to provide accurate systems support in ongoing client servicing processes and procedures Evaluate and configure all client-specific systems requirements...

Job Description A manufacturing company, based in Isando, is looking for someone to fill a Head of Shared Services role. This role is responsible for the creation, development and management of the company’s future shared services function. Requirements: • BCom Finance •Current shared services experience (more than 5 years) •3 years within a large corporate •Indepth knowledge of working...

Experience & Requirements: - Registered CA (SA) - Min 5-7yrs post qualifying commercial experience from the FMCG industry or similar a MUST where you managed a turnover of no less than R500M and have worked in Shared Services. - Proven experience managing a large team of no less than 50 debtor / creditor individuals in a tough / high performing environment. - Well versed on SAP and MS Excel a...

Job TitleHead of Trading Services South AfricaJob DescriptionJoin the game-changers Take this opportunity to become a leader and stakeholder within one of the most exciting, challenging, evolving and dynamic teams in IG.So, who are we?We're IG Group. No, not Instagram '“ though we're a pretty big deal ourselves. We're a global, FTSE 250-listed company made up of a collection of progressive...

Exciting opportunity in multi-national Renewable Energy company. Must be South African citizen. --------------------------------------------------------------- Main job function The Head of Technical Services will join the Operation & Maintenance department and reports directly to the O&M Head of Solar. He/She will be responsible for providing technical leadership and executing solar power...

Are you prepared to embark on an extraordinary journey with M-KOPA? As the Head of HR Shared Services, you will serve as the guardian of our most valuable asset:our people. From improving our core processes to fostering innovation through data-driven insights, you will be at the forefront of our mission to forge a brighter, more sustainable future for all.- Yet, that's merely scratching the...

Overview Job Title: Head of Treasury & Bookkeeping – Reporting to Group Head of Finance Position Summary: We are looking for a highly skilled and experienced individual to join our team as the Head of Treasury & Bookkeeping. We are an insurance company that operates in both the non-life and life insurance space. The successful candidate will be responsible for overseeing all activities related...

Position: Customer Service Agent Company Overview: Msuez Uk is a leading provider of water and waste management services in South Africa. We are committed to delivering high-quality, sustainable solutions to our customers while also protecting the environment. Our team is made up of dedicated professionals who strive to provide excellent service to our clients. Job Overview: We are seeking a...

Job Title: Head of SalesReport to: Culture and Performance EngineerSeniority Level: Mid Career (2 - 4 yrs exp)Type: PermanentDuties and Responsibilities: - Sales and Operations Management - Drive demand generation and convert qualified leads into revenue through effective sales execution and customer engagement. - Manage key customer relationships in collaboration with Pre-Sales and Service...

Position: Country Head / Head of Commercial – South Africa (Telecom / Digital / Product) Location: Johannesburg / Gauteng (South Africa) — hybrid/remote option possible About us We are a dynamic telecom-services company seeking to expand our footprint in South Africa. We deliver innovative digital / IT / telecom solutions to enterprise and corporate clients. Role Overview We seek an experienced...

The Head of Business Excellence will lead enterprise-wide continuous improvement and operational excellence initiatives. This critical leadership role will drive performance improvement, profitability, and customer engagement by embedding a sustainable culture of continuous improvement across the organisation. Mandate: - Champion Business Excellence methodologies, - Partner closely with senior...

Location: Gauteng Regional Office, Lanseria, South Africa (with regular travel to regions and stores nationwide) Direct reports: Training Manager, Product Knowledge Manager Department: People & Culture Company Overview Cash Crusaders is South Africa s favorite second-hand and new goods retail chain, operating through a combination of corporate and franchised stores nationwide. We buy, sell,...

Head of Financial Planning & Analysis (FP&A) Location: Johannesburg Type: Permanent – Executive Leadership Build insight. Drive growth. Enable performance. Shape the future of a dynamic logistics leader through data-driven decision-making. About the Role This newly created role marks a critical step in evolving the finance function beyond transactional excellence into strategic business...

Job Purpose: The Head of Marketing is responsible for developing and executing a unified marketing strategy across a group of brands, driving growth, enhancing brand equity, and ensuring alignment with business goals. This role leads the central marketing function and collaborates with brand-specific and regional teams to balance strategic oversight with tailored execution, In essence a...

Please note this position is based in the Middle East- Kuwait. Visa and Relocation Costs will be covered by the Client. The Head of IT will lead and oversee the entire IT function within the automotive group, ensuring that systems, infrastructure, and processes are aligned with business objectives. A strong focus will be placed on managing Autoline and Dealer Management Systems (DMS), driving...

Job Description A top client of mine is looking for a Head of Credit Risk, who will be responsible for shareholder credit risk and overseeing all credit risk management. Requirements: •CA(SA) or CFA Candidate •10 years+ credit risk management experience •Preference: Structured finance transactions experience •Strong computer skills •A sound understanding of legal risk pertaining to legal...

Job Description I am representing an exciting and newly developed position for a Head of Internal Auditor. Requirements: •CA(SA)/CIA/CFSA/CISA •Financial Services industry experience is highly beneficial •Currently in a Senior Manager or similar position •Internal audit experience is essential If you would like to apply for this position, please send transcripts with applications. or