Guest Services Manager jobs in Observatory

A leading hospitality brand in Cape Town seeks an Assistant Food & Beverage Manager to oversee food and beverage operations, ensuring high levels of customer satisfaction. Candidates are expected to have a mix of education and experience in the food and beverage sector. Responsibilities include managing staff, handling guest interactions, and ensuring compliance with company standards. This...

A leading hospitality group in Cape Town seeks a Guest Relations Manager to ensure exceptional customer experiences at the Front Desk and Concierge. Responsibilities include team management, guest complaints resolution, monitoring standards, and budget management. Candidates must have 7+ years in hospitality, including 3 years in management. A Hotel School Diploma and skills in MS Office are...

Guest Services Manager(7883) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible...

Additional InformationJob Number25083158Job CategoryRooms & Guest Services OperationsLocationThe Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000ScheduleFull TimeLocated Remotely?NPosition Type ManagementFunction:Reporting to the Guest Services Experience Manager, the successful incumbent will be responsible to foster relationships with guests to enhance the guest...

Overview Accor is a pioneer in responsible hospitality with a global footprint across 110 countries, 5,600 hotels, 10,000 restaurants and lifestyle destinations. We emphasize a caring environment where you can grow and explore career opportunities within the hotel or broader hospitality industry. Job Description Scope of Position Guest Service Operator are responsible for handling all...

A hospitality company in Cape Town is seeking a Receptionist to deliver a warm and professional welcome to guests. This role entails managing check-in and check-out procedures, addressing guest inquiries, and ensuring a seamless experience throughout their stay. The ideal candidate will possess exceptional communication skills, a service-oriented attitude, and previous front desk experience. A...

A luxury cruise line is seeking a Female Butler in Cape Town to provide exceptional service to guests aboard. Key responsibilities include greeting guests, maintaining cabins, and ensuring overall satisfaction. The ideal candidate should have at least 2 years of experience in a luxury setting and excellent communication skills. Competitive salary and benefits offered, along with the opportunity...

A leading cruise company is seeking an Assistant Purser for supporting guest services aboard their ships. Key responsibilities include supervising Guest Services Officers and ensuring exceptional service delivery. Suitable candidates will have a graduation in hotel management or relevant experience, with a strong command of English and preferably cruise ship experience. This role offers...

A hospitality service provider in Cape Town is seeking an experienced Hotel Security Officer. The ideal candidate will ensure the safety and security of the hotel and its guests. This role includes responsibilities such as patrolling premises, responding to incidents, and maintaining a professional presence. Applicants should have at least 3 years of experience in hospitality security and a valid...

A leading hotel chain in Cape Town is seeking a Waitron to provide high-standard service and manage the dining experience for guests. Responsibilities include taking orders, ensuring cleanliness in the dining area, and maintaining food hygiene standards. Candidates should have a minimum of Matric and previous experience in the hotel industry. The position requires strong customer service skills...

Guest Experience Expert (At Your Service Agent) - Protea Hotel Fire & Ice! by Marriott Cape Town Cape Town, South Africa Job Description POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide...

A cruise ship management company is seeking an onboard assistant to support the Purser with administrative tasks and deliver excellent customer service to guests. The ideal candidate will have strong communication skills, organizational abilities, and be willing to live onboard for extended periods. Experience in customer service or hospitality preferred. This position offers a unique opportunity...

A leading hotel chain in Cape Town seeks a Front Desk Agent to enhance guest experiences. The ideal candidate will manage check-ins, assist guests with requests, and ensure payments are processed accurately. You should have excellent communication skills and a background in customer service. Experience in hospitality and supervisory roles are preferred. Join us to contribute to an inclusive,...

A premier cruise line in Cape Town seeks a dedicated Guest Services Representative. The role involves welcoming guests, handling inquiries, managing accounts, and coordinating with various departments to ensure exceptional service. Applicants should have a high school diploma, 2+ years in hospitality, and strong communication skills. Flexibility in working hours is essential for this dynamic...

A leading cruise line is seeking a highly motivated Hospitality Operator fluent in German to provide exceptional service to guests on board. In this role, you will be responsible for greeting and assisting German-speaking guests, ensuring their comfort and satisfaction throughout their stay. Ideal candidates will have strong communication skills and previous experience in hospitality. This...

A prestigious cruise line is seeking an experienced Assistant Maitre'd to support dining room operations. Responsibilities include supervising wait staff, ensuring guest satisfaction, and maintaining service quality. The ideal candidate has a minimum of 2 years of experience in fine dining environments. This role requires excellent leadership and communication skills along with the ability to...

A leading cruise company is seeking a Steward to ensure guest comfort and satisfaction during voyages in Cape Town. Responsibilities include maintaining cleanliness in various areas and providing exceptional customer service. The ideal candidate will have hospitality experience, strong communication skills, and a positive attitude. Join our team for competitive compensation and opportunities for...

A hospitality service provider in Cape Town is seeking a Waitstaff member to provide exceptional service to guests. Responsibilities include greeting guests, taking orders, and serving food and beverages while ensuring a clean dining environment. The ideal candidate has a high school diploma and previous restaurant experience, along with strong communication skills and attention to detail....

A leading hospitality company in Cape Town is seeking an experienced Bar Waiter to provide exceptional service. Responsibilities include greeting guests, taking drink orders, and maintaining the bar area. Candidates must have prior experience and strong knowledge of drinks. Flexibility in hours is required for evening and weekend shifts. A valid passport and medical examination will be necessary...

A cruise line company is seeking a dedicated Housekeeping Attendant to maintain guest cabins and public areas. The role involves providing exceptional customer service, ensuring cleanliness, and adapting to the dynamic cruise environment. Previous experience in a related field is beneficial. This position offers an opportunity to work in a fast-paced team-oriented environment, ensuring high...