guest relations jobs in Eastern Cape

A luxury resort company is seeking a G.O Meetings and Events Coordinator in East London, Eastern Cape. The role involves welcoming guests, managing events, ensuring service quality, and maintaining health and safety standards. Ideal candidates are creative, attentive, and well-organised, with strong customer relations skills. This position offers opportunities for personal and professional...

A fast-growing chicken franchise in Gqeberha is looking for enthusiastic team members to maintain high standards of cleanliness, food safety, and customer service. The ideal candidate should have at least one year of related experience in the restaurant and fast-food service sector, and possess good verbal communication skills. Join us for an exciting opportunity to grow in a vibrant work...

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while...

We're Expanding - Come Grow With Us!! Various Roles now Open in Port Elizabeth Location: Port Elizabeth, Port Elizabeth, South Africa Employment Type: Full-time, Permanent Salary: Competitive package reflecting skills and responsibilities About The Capital Hotels At The Capital Hotels, we pride ourselves on delivering exceptional hospitality experiences to our guests. As a growing company,...

Hospitality Duty Manager Luxury Resort Environment An exciting opportunity exists for an experienced Hospitality Duty Manager to join a high-end resort operation offering premium guest experiences within a unique coastal and nature-based setting. This role is ideally suited to a hands-on hospitality professional with strong leadership capability across Rooms Division, Housekeeping, and Front...

Summary of Responsibilities - Keeps all necessary files and records to ensure that the department is efficiently run. - Keeps follow-up files and records action, which has to be taken. - Converts enquiries and provisional bookings into confirmed bookings. - Enters all bookings into the conference and banqueting diary. - Communicates regularly with clients by telephone, e-mail, and letters. -...

Born from a vision to restore the Eastern Cape's ecological landscape, this establishment has become a world-renowned icon of ecological restoration and a sanctuary for the Big Five. If you have a heart for authentic African hospitality and a commitment to excellence, this might be the place for you. We are looking for a hands-on leader who can balance the intricate needs of 5-star hospitality...

Key Performance Areas: - Monitor, measure, and continuously improve overall guest satisfaction, including the management of special requests. - Track and analyse guest feedback across platforms such as GuestRevu and TripAdvisor, implementing improvements where required. - Support the Lodge Manager in overseeing the daily service operations of the lodge team. - Maintain, uphold, and enhance the...

Qualifications & Experience: - Bachelors degree in Hospitality Management, Tourism, Business, or related field preferred. - Minimum 510 years in senior hospitality management, ideally within safari lodges, luxury lodges, or game reserves. - Strong experience in operations, guest relations, and financial management in remote settings. - Knowledge of safari operations, wildlife safety protocols,...

Duties: Measure and enhance overall guest satisfaction, including managing special requests. Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor. Assistant the lodge manager to oversee day-to-day lodge team service operations. Uphold and elevate the service standards provided by the lodge team. Ensure effective supervision and management of lodge operations in the...

Cedar Wood Recruitment is now recruiting for our client, a 5* luxury lodge based in the Easter Cape close to Port Elizabeth for a Camp Manager to join their team Salary: R 15 000 Food is not catered for, and no company benefits are included 15 working days Annual Leave and work cycles of 3 weeks on and 1 week off. Duties & Responsibilities • Oversee daily camp operations • Ensure exceptional...

GENERAL MANAGER, LUXURY LODGE, EASTERN CAPE The General Manager is responsible for the overall leadership, operational performance, financial sustainability, and strategic direction of the game reserve. This role ensures the seamless integration of conservation, hospitality, guest experience, and commercial objectives while upholding the reserve’s brand, values, and long-term vision. Key...

Welcome Services + Meetings/Events Coordinator (dual role) Club Med Resorts South Africa or overseas. Responsibilities - Welcome customers and ensure their follow-up in the resort by personalising customer relations. - Manage arrivals and departures (check‑in and check‑out), telephone switchboard, keep information media available to customers, collect invoices and control deferred...

We're Expanding - Come Grow With Us!! Various Roles now Open in Port Elizabeth Location: Port Elizabeth, Port Elizabeth, South Africa Employment Type: Full-time, Permanent Salary: Competitive package reflecting skills and responsibilities About The Capital Hotels At The Capital Hotels, we pride ourselves on delivering exceptional hospitality experiences to our guests. As a growing company,...

Summary of Responsibilities - Keeps all necessary files and records to ensure that the department is efficiently run. - Keeps follow-up files and records action, which has to be taken. - Converts enquiries and provisional bookings into confirmed bookings. - Enters all bookings into the conference and banqueting diary. - Communicates regularly with clients by telephone, e-mail, and letters. -...

Key Performance Areas of this position include - Assist the Lodge Manager/Assistant Lodge Manager in the day-to-day management and smooth operation of the spa, ensuring an exceptional guest experience. - Adhere to established policies, procedures, and industry standards to consistently deliver high-quality treatments and services. - Stay informed of updates to policies, procedures, and industry...

You are - Creative and have the techniques required for creating memorable experiences for our guests. - Attentive, you offer each guest personalised and tailor‑made service. - Well‑organised, you manage and prioritise your tasks with an eye for detail. - Smiling and friendly, you ensure our customers feel welcome. You will - Welcome customers and ensure their follow‑up in the resort by...

You are - Sociable, you know how to connect with our guests and build a trusting relationship. - Helpful and attentive, finding the right solution for all our guests. - Multilingual, you master at least two languages and are comfortable with international guests. You will - Be responsible for welcoming guests, providing information and personalising customer relations. - Manage arrivals and...

You are - Flexible, agile - Attentive - Good people skills/customer rapport - Meticulous - Responsive You will - Design and deploy the HACCP plan established under international regulations and local South African standards and adapted to products and processes used in the resort (management teams and concerned services are involved) - Follow and Control the regulatory functional or...

You are - Sociable, you know how to connect with our guests and build a trusting relationship. - Helpful and attentive, finding the right solution for all our guests. - Multilingual, you master at least two languages and are comfortable with international guests. You will - Be responsible for welcoming guests, providing information and personalising customer relations. - Manage arrivals and...