guest relations jobs

Duties: Lead and inspire the guest services team to deliver exceptional, personalised service. Handle guest inquiries, feedback, and complaints with a proactive and solutions driven approach. Monitor guest satisfaction and implement strategies to improve service delivery. Maintain a visible presence on the floor, engaging directly with guests to ensure their comfort and satisfaction. Ensure full...

La Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is "To give our Guests a complete experience and a perfect stay". MAIN...

SPA GUEST RELATIONS OFFICER (live-in) 5* LUXURY LODGE - Ladysmith (KZN) - South Africa STARTING DATE: ASAP / February 2026 REPORTS to: Spa Manager OPERATING HOURS: - Monday - Sunday (Shifts apply) - 09:00am - 18:00pm (may be adjusted based on occupancy / seasonal demands) - Leave cycle - 21 days ON / 7 days OFF SALARY & COMPANY BENEFITS: - R9,000 Basic Salary per month (Based on desired...

This live-in position is ideal for someone with a passion for hospitality, a flair for interpersonal connection, and a deep appreciation for the bush environment. Core Criteria: - Previous experience in high-end hospitality or safari lodge settings. - Strong interpersonal skills and a genuine passion for guest service - Computer skills with Microsoft Office and Outlook - Willingness to assist...

JOB SUMMARY Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 1 year experience in the guest services, front desk, or related professional...

JOB SUMMARY: We are looking for a socially focused team player with high attention to detail who can operate in a constantly changing environment under pressure to welcome guests and see to their needs throughout their stay. ORGANISATIONAL POSITIONING: - Department: Front Office - Reporting to: Assistant Front Office Manager - Location: Bushmans Kloof Wilderness Reserve & Wellness...

Beach House Property Company is a bespoke property management and holiday rental service, specialising in short-let properties along Cape Town's Western Seaboard. We provide a complete start-to-finish solution tailored to each investor's needs, ensuring both owners and guests enjoy a seamless satisfied experience. We've got an open position here in Blouberg, Western Province, Cape Town, South...

Company Description Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos. People are at the core of our business success and future. Our people are true Moment Makers...

Main Duties: ∙Welcome guests during check-in and give a fond farewell to guests while checkout. ∙ Handling guest complaints and concerns in an efficient and timely manner. ∙ Overseeing VIP guests, arrivals and departures. ∙ Coordinating and multi-tasking job duties in a busy environment. ∙ Should possess detailed information about the Lodge, city as well as the competition. ∙ Detailed...

FOH / Guest Relations Location: Waterberg, Limpopo Property Type: Horseback Safari Lodge Salary: Negotiable, depending on experience Kendrick Recruitment is recruiting on behalf of a horseback safari company for a Front of House / Guest Relations professional to join their lodge in the Waterberg. The lodge caters exclusively to international clients, specialising in niche equestrian...

JOB TITLE Guest Relations Officer REPORTS TO Front-office Manager DUTIES &RESPONSIBILITES- Assist the Front-office & Duty Managers with processing of reception procedure, using the appropriate systems- Maintain a good relationship with guests & creates a good impression of the hotel- Maintain the appearance of the Front-Office department with regards to tidiness- Safekeeping of...

Guest Relations Manager We are currently looking for a Guest Relations Manager, a multi-skilled role incorporating both Front Office and Food and Beverage ensuring the highest level of guest satisfaction. What is in it for you: - Joining an innovative environment that supports the development and investment of its colleagues - Employee benefit card offering discounted rates in Accor...

A renowned establishment and wine estate in Stellenbosch is looking for a professional Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need...

Hotel Guest Relations Please note this position you needed to have worked in a Hotel/ Guest House Please note this position is in Stellenbosch so only Stellenbosch and surrounding areas. We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you...

La Residence's Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is "To give our Guests a complete experience and a perfect stay". MAIN...

Job Description Can you be our guests’ fountain of knowledge? Nothing must be too much trouble, a genuine people’s person who can make every moment matter. If you say Yes I Can! we’re looking for people just like you! We are currently seeking a Guest Relations Officer to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with...

Requirements: Certificate / Diploma in Hospitality or equivalent Background in Front of House Service of a luxury hotel / Lodge At least 2 years of previous experience in hospitality Front of House operations of a luxury 5* hotel / Lodge Proficient in use of various well-known Property Management systems Proficient in the application of Up-Sell and Cross-Sell strategies Proficient user of...

Job Number 24024612 Job Category Rooms & Guest Services Operations Location AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management --------------------------------------------------------------- The Guest Relations Officer will respond to guest requests...

Wine Estate & Hotel in the Stellenbosch / Brackenfell area is seeking a proactive and detail-oriented Guest Relations Manager. In this key leadership role, you will be the face of the hotel,responsible for overseeing every aspect of the guest journey from check-in to check-out. You will lead the guest services team to ensure each guest enjoys a seamless, memorable experience. Duties: Lead and...

The Silo Hotel’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. MAIN DUTIES & RESPONSIBILITIES --------------------------------------------------------------- - To embody and live The Royal Portfolio’s Purpose & Values and to instill this...