Assistant Guest Relations Manager jobs

5* Game Lodge in the Sabi Sands area is looking for a Guest Relations / FOH Assistant. Duties: Responsible for front desk complete administrative functions related to all guest touch points, including guest interaction, hosting duties and admin tasks. Ensures reservations functions are performed accurately and according to standard operating standards. Meet and greet guests, perform the guest...

Job Purpose The Guest Relations Manager is responsible for the monitoring, team management and delivery of a welcoming customer experience at the Front Desk / Concierge, Porte Cochere and across the hotel operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience...

Key Responsibilities: - Act as the primary point of contact for all guest inquiries and concerns onboard the cruise ship - Handle and resolve guest complaints in a timely and professional manner - Coordinate special requests and events for guests, such as birthdays, anniversaries, and other celebrations - Maintain a high level of customer satisfaction by anticipating guest needs and addressing...

Situated in the heart of the Breede River, this beautiful luxury retreat & spa offers 360 degree panoramic mountain views and magnificent accommodation with international standards comprising individual private villas for a maximum of 16 guests. Each Villa offers absolute privacy with rooms surrounded by breath-taking mountains and scenic horizons far beyond the Breede River. ProStaffSelect are...

Guest Relations Manager We are currently looking for a Guest Relations Manager, a multi-skilled role incorporating both Front Office and Food and Beverage ensuring the highest level of guest satisfaction. What is in it for you: - Joining an innovative environment that supports the development and investment of its colleagues - Employee benefit card offering discounted rates in Accor...

Duties: Lead and inspire the guest services team to deliver exceptional, personalised service. Handle guest inquiries, feedback, and complaints with a proactive and solutions driven approach. Monitor guest satisfaction and implement strategies to improve service delivery. Maintain a visible presence on the floor, engaging directly with guests to ensure their comfort and satisfaction. Ensure full...

Duties: Lead and inspire the guest services team to deliver exceptional, personalised service. Handle guest inquiries, feedback, and complaints with a proactive and solutions driven approach. Monitor guest satisfaction and implement strategies to improve service delivery. Maintain a visible presence on the floor, engaging directly with guests to ensure their comfort and satisfaction. Ensure full...

Job Advert Summary Queen Victoria Hotel is searching for a fixed term Guest Relations Officer who will be responsible for providing an exceptional guest experience by ensuring every interaction is warm, professional, and efficient. The Guest Relations Officer acts as the face of the hotel, maintaining high service standards, handling guest requests, and ensuring seamless coordination between...

Guest Relations Consultant Luxury Safari Lodge North West Salary: R10000 (Negotiable DOE) Location: North West Province Accommodation: Live-in Work Cycle: 3 weeks on / 1 week off Kendrick Recruitment is currently seeking an experienced and personable Guest Relations Consultant to join the team at a luxury safari lodge in the North West. This live-in position requires a candidate with strong...

Who we are We are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. We advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing and management of their assets. Our dedication to...

La Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is "To give our Guests a complete experience and a perfect stay". MAIN...

Responsibilities - Welcome guests and manage check‑in and check‑out - Answer guest questions and handle concerns in a calm and professional way - Assist with billing queries and explain hotel services clearly - Answer phones, manage emails, and handle bookings using Semper - Keep guest records updated, including preferences and special requests - Build strong relationships with guests and...

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring...

A luxury hospitality company in Ladysmith, South Africa, seeks a Spa Guest Relations Officer (live-in) to enhance guest experience. This role requires a passion for guest care and experience in luxury spa environments, alongside excellent communication skills in English. Responsibilities include managing bookings, coordinating schedules, and providing operational oversight. Competitive salary of...

About The Flex At The Flex, we’re redefining what it means to feel at home — anywhere in the world. We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless. Our proprietary Property Management System (PMS) powers this mission by automating operations, streamlining bookings, and delivering seamless, five-star experiences for both guests and...

5* Game Lodge in the Sabi Sands area is looking for a Guest Relations / FOH Assistant. Duties: Responsible for front desk complete administrative functions related to all guest touch points, including guest interaction, hosting duties and admin tasks. Ensures reservations functions are performed accurately and according to standard operating standards. Meet and greet guests, perform the guest...

- Greet guests upon arrival and provide them with a warm welcome - Assist guests with any inquiries, requests, or concerns they may have during their stay - Handle guest complaints and work towards providing a satisfactory resolution - Maintain a professional and positive attitude at all times while interacting with guests - Coordinate with other departments to ensure that all guest needs are...

Overview SPA GUEST RELATIONS OFFICER (live-in) 5* LUXURY LODGE - Ladysmith (KZN) - South Africa STARTING DATE: ASAP / February 2026 REPORTS to: Spa Manager Operating Hours - Monday - Sunday (Shifts apply) - 09:00am - 18:00pm (may be adjusted based on occupancy / seasonal demands) - Leave cycle - 21 days ON / 7 days OFF Salary & Company Benefits - R9,000 Basic Salary per month (Based on...

Wine Estate & Hotel in the Stellenbosch / Brackenfell area is seeking a proactive and detail-oriented Guest Relations Manager. In this key leadership role, you will be the face of the hotel,responsible for overseeing every aspect of the guest journey from check-in to check-out. You will lead the guest services team to ensure each guest enjoys a seamless, memorable experience. Duties: Lead and...

A premier cruise line is seeking a skilled Guest Relations Manager to ensure exceptional service and satisfaction for guests onboard. Responsibilities include coordinating special requests, resolving complaints, and supervising guest relations staff. Candidates must have a bachelor's degree in Hospitality Management and at least 3 years of relevant experience. The role emphasizes strong...