Escalation Manager jobs in Midrand

⚡ SD-WAN Escalation Engineer – Be the Last Line of Defence ⚡ When the network falters and the pressure is on, you’re the one who steps in. Not everyone can thrive here. This is where the toughest problems land — the ones no one else can solve. If you’re looking for routine, stop reading now. If you’re looking for impact, adrenaline, and recognition, keep going. 🔥 What You’ll Do - Be the...

Introduction Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We...

Role Purpose The successful incumbent will be responsible for providing prompt and accurate resolution of client complaints according to policy, procedures, legislative / compliance requirements and within Service Level Agreements. Requirements QUALIFICATIONS - Matric or equivalent (Essential). - Business related qualification (Desirable). - Relevant product training (Essential). - FAIS...

Role Summary The purpose of this role is to coordinate all FTTB 3rd Party Vendor onboarding activities, manage escalations from the Service Delivery Management (SDM) team, monitor 3rd Party Vendor performance through structured reporting, and take ownership of specific workflow steps within the Engineering/Planning process. Responsibilities - Serve as the liaison between internal stakeholders...

- Introduction We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Role...

Job Description:The Senior Project Manager is a seasoned professional responsible for leading ITS’s most complex, strategic, or high-risk projects. With a proven track record of managing multi-phase or multi-location engagements, the Senior PM is trusted with clients and initiatives where clear communication, deep technical understanding, and high judgment are critical to success. In addition to...

Requirements - Matric & relevant Honours Degree in Commerce/Accounting - CA (SA) preferable - 6 - 10 years experience as an Accountant in a large corporate organization/group of companies - 3 years plus experience as a Finance Manager - Microsoft Dynamics and/or Sage X 3 experience - Full time Onsite - Midrand Key Responsibilities: Financial - Accurate and timely completion of allocated work -...

REQUIREMENTS - Matric, bachelor’s degree / Diploma in a relevant field (e.g. Business, Marketing, Management, Business Administration, or related field – Highly Advantageous - 3–5 years of experience in managing sales, customer service, technical support or help desk teams - Track record of achieving service targets, or demonstrable success in prior sales/customer-service roles - Strong...

Our client looking for a dynamic, high performing, problem solver, with great attention to detail, experience in the credit and risk industry and with a specific focus on member/ client satisfaction, to join their Team. The person would be individually accountable but should be able to function well within and contribute towards a collaborative team environment, where a common vision is shared....

Do you come from Telecommunication industry and have good knowledge of Microwave Equipment? Then this role is for you! The Warehouse Manager is accountable for the strategic and operational leadership of all warehouse activities, ensuring efficient, accurate, and compliant inventory management across central and regional warehouses. The role is responsible for safeguarding company assets,...

Position: Warehouse Manager Department: Warehouse Reports To: Chief Financial Officer Job Purpose: The Warehouse Manager is accountable for the strategic and operational leadership of all warehouse activities, ensuring efficient, accurate, and compliant inventory management across central and regional warehouses. The role is responsible for safeguarding company assets, optimising operational...

About the Role A global logistics leader is seeking an experienced IT & Customs Systems Manager to oversee the development, enhancement, and management of critical customs applications used across Southern Africa. This role offers the opportunity to combine technical expertise, project leadership, and innovation in a fast-paced, international environment. You'll lead a diverse team of four and...

The Strategic Portfolio Manager has accountable oversight to a portfolio of work within STI, applying industry best practices to manage the intake, scoping, planning, staffing, execution methodology, and long-term road mapping of projects within the portfolio. The position is for a highly skilled leader with a strong Strategy as well as Portfolio Management background. This role requires a deep...

ROLE PURPOSE The Availability & Capacity Management Specialist is responsible for the end-to-end operational execution and continual improvement of Availability and Capacity Management practices across Nexios/Clients ICT services and infrastructure. The role ensures that IT services and supporting infrastructure are available, performant, and adequately resourced to meet current and forecasted...

REQUIREMENTS Matric, bachelorâs degree / Diploma in a relevant field (e.g. Business, Marketing, Management, Business Administration, or related field â Highly Advantageous 3â5 years of experience in managing sales, customer service, technical support or help desk teams Track record of achieving service targets, or demonstrable success in prior sales/customer-service roles Strong leadership and...

Job Advert Summary At Pragma, we provide the opportunity for individuals to enjoy their working lives as much as their home lives. We foster a team environment in which each individual is recognised, valued and developed to support our company strategy. We encourage people with disabilities and from diverse backgrounds to apply. We are looking for a dedicated Project Manager to assist with the...

POSITION: Senior Financial Manager LOCATION: Midrand REPORTING TO: Group Financial Director ROLE DESCRIPTION To manage the divisional regional finance team and various technical aspects related to daily business operations. KEY PERFORMANCE AREAS Financial - Accurate and timely completion of allocated work - Prepare monthly pack and all other reports required by management - Maintain IFRS...

Datacentrix is looking for a National Service Delivery Manager. This is a fixed term contract. The National Service Delivery Manager is responsible for overseeing the effective delivery of services across all business lines, ensuring alignment with organisational objectives, customer expectations and contractual Service Level Agreements (SLAs). This role focuses on building and maintaining strong...

Qualifications and Experience: - Matric plus relevant Bachelors Degree or Diploma in Information Technology, Business Management, or related field. - Minimum of 810 years experience in Service Delivery Management, including 5 years in a National or Senior Leadership capacity. - Strong knowledge of Risk Management, Governance, and Compliance frameworks. - Proven experience in managing large-scale...

ROLE PURPOSE The Problem Management Specialist is responsible for ensuring the consistent and reliable delivery of IT services while managing the lifecycle of all problems to improve overall service quality. This hybrid role combines service assurance oversight with proactive problem management, including monitoring service performance, managing incidents and problems, conducting root cause...