Escalation Manager jobs in Ethekwini

An established car dealership in the Upper Highway area is seeking a dynamic, results-driven New Vehicle Sales Manager to lead their sales team and drive overall dealership performance.Key Responsibilities- Lead, manage, and motivate the new vehicle sales team to achieve and exceed monthly targets- Drive sales performance, profitability, and market share growth- Implement effective sales...

Key Responsibilities Department Design & Leadership - Partner with leadership to build out the Finance & Customer Support department, including staffing, systems selection, and SOP development. - Design scalable workflows for billing, retention, missed collections, and client escalation handling. - Set up foundational reporting, KPIs, and feedback loops to track billing health and customer...

The Sales Manager will play a pivotal role in driving revenue growth through strong leadership, disciplined sales operations, and strategic insight. This role bridges sales execution with executive strategy, providing critical market intelligence and structured client feedback to inform business direction. Key Responsibilities - Lead, coach, and develop the sales team to achieve targets -...

Job description Centre Manager The successful incumbent will be responsible for overseeing the day-to-day operations and overall management of a mixed-use Centre located in Wyebank (Durban) in the KZN province. The primary objective of this role is to ensure the smooth functioning of the Centre, drive business growth, and enhance the overall customer and tenant experience. This position...

Duties - Administrative Responsibilities - Centre inspections and walkabouts to be undertaken on a daily basis without fail. - Tenant liaison - Identification of potential problematic tenants with suggested remedial solutions. - Daily management of and guidance to all on site staff. - To keep a maintenance & operations file and ensure its currency for the following: o OHS compliance issues o...

Job Description Workshop Management & Operations - Manage and plan the daily operations of the workshop, identifying deviations and implementing corrective actions. - Lead, motivate, and manage workshop staff, technicians, and service sales personnel. - Establish routines for daily planning and follow-up meetings on WIP and parts availability. - Conduct regular meetings with workshop staff and...

Customer Service Manager | Durban | Permanent This is a rare opportunity to build and lead a national Customer Service function from the ground up. You ll take ownership of service performance end-to-end, embedding consistency, accountability, and excellence across a complex, multi-branch operation. Reporting to senior leadership, this role is responsible for establishing a centralized Customer...

Location: KZN, Midlands The Contracts Manager is responsible for overseeing operational sites, effective day-to-day management of site-based operations, quality, safety, and client satisfaction, of TES employees on site which is in line with the client Service Level Agreements. Role Responsibilities: Operational Management: - Ensure the completion of all assessments, checks and verification...

Key Responsibilities: - Team Leadership & Training: Guide, mentor, and train the existing team of Client Relations Officers/Telesales Agents. Develop and implement coaching programs focused on advanced voice modulation and luxury client communication. - Client Engagement: Personally handle interactions with high-value clients, delivering outstanding customer service and building strong, lasting...

Key Responsibilities : Technology availability, stability, and incident management - Ensure high availability of all production systems supporting operations (voice, CRM, diallers, WFM, QA tools, reporting, connectivity) - Own incident management end-to-end: triage, escalation, resolution, RCA, and preventative actions. - Maintain a live operational risk register for IT and communicate exposure...

The role ensures strong customer engagement, disciplined pipeline management, and alignment with national commercial strategy, while providing leadership, coaching, and performance direction to the branch sales team Applicants are required to meet the following criteria: - Grade 12 with 10+ years senior-level commercial shipping or logistics experience across trades - Proven track record in...

Job Introduction The Workshop Manager is responsible for the effective planning, coordination, and control of all workshop operations to ensure optimal productivity, quality, safety, and customer satisfaction. The role involves leading and motivating workshop staff, managing work-in-progress, controlling costs, and ensuring compliance with dealer operating standards, HSE requirements, and...

At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek. Harnessing...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 21, 2026 Your day at NTT DATA - The Client Services Operations Manager works closely with colleagues from all Services divisions to manage all aspects of service delivery into the various service delivery contracts within their client(s) and ensure the continued focus on the execution of the agreed service plans...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 20, 2026 - The OM will support the overall effective operational delivery of managing complex customer complaints, to meet internal and client-led demands by demonstrating strong leadership, operational and management capability. Job Responsibilities People Management - Managing performance and achievement of...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 09, 2026 PURPOSE OF THE ROLE - The Junior Manager is a hands-on operational leader who thrives in a fast-paced, high-performance environment. You will be responsible for leading, coaching, and driving results across a specialist non-voice Customer Care team, delivering support via chat, email, and digital...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 09, 2026 Job Description Overview - As a Senior Finance Manager you will be part of the operational Finance team, whose key focus areas include entity level accounting and financial management for all group companies, taxation, audit readiness, treasury, accounts payable and receivable, procurement, payroll and...

NEW VACANCY Our Client in the Automotive Industry has a new vacancy for a Workshop Manager based in Pinetown, KZN Skills automotivepinetowntruck workshop managertrucksworkshop manager Job Description Workshop Management & Operations - Manage and plan the daily operations of the workshop, identifying deviations and implementing corrective actions. - Lead, motivate, and manage workshop staff,...

Workshop Manager Pinetown Job Introduction The Workshop Manager is responsible for the effective planning, coordination, and control of all workshop operations to ensure optimal productivity, quality, safety, and customer satisfaction. The role involves leading and motivating workshop staff, managing work-in-progress, controlling costs, and ensuring compliance with dealer operating standards,...

Job Overview: We are seeking an experienced Key Accounts Manager to lead and grow strategic customer relationships within the flexible packaging market. The ideal candidate will combine strong sales acumen with marketing insight, deep knowledge of flexible packaging materials, technologies, and trends, and a proven track record of delivering sustained revenue growth. This role requires...