Customer Service Operations Manager jobs in Umlazi

Technical Competencies & Experience: - Maintain and update sailing schedules. - 1-2 Years experience in the shipping industry. - Manage and monitor bookings with shipping lines, including daily stack date monitoring. - Process bookings and send booking confirmations to customers. - Invoice customers and process creditor invoices. - Submit RCG to SARS. - Track container movements and cargo...

Our client is seeking an experienced Customer Service Leader to enhance the team’s capability in handling customer complaints effectively with a customer first approach. The ideal candidate will possess strong leadership skills, with a background in team management and a proven record of delivering exceptional customer service. While driving continuous improvement based on the feedback received...

Customer Service Manager (Customer Care) Join to apply for the Customer Service Manager (Customer Care) role at Hollywoodbets We have amazing opportunities for this role to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star? Responsibilities Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest...

Direct message the job poster from Ignition CX Customer Service Campaign Manager Are you as passionate about customers as we are? The Customer Service Campaign Manager takes pride in ensuring that the best customer service is provided and supported by handling customer queries and concerns with the highest degree of courtesy and professionalism. Ensure that an excellent standard of service...

National Customer Service Center Manager, DBN About the job National Customer Service Center Manager, DBN Job Description: National Customer Service Centre (CSC) Manager Location: Durban, South Africa Department: Customer Service Job Level: Management Purpose of the Role The Customer Service Centre (CSC) Manager is responsible for managing the entire Customer Service Division (CSD) and...

Customer Experience (CX) Team Lead As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies. Duties & Responsibilities Key...

Key Responsibilities Department Design & Leadership - Partner with leadership to build out the Finance & Customer Support department, including staffing, systems selection, and SOP development. - Design scalable workflows for billing, retention, missed collections, and client escalation handling. - Set up foundational reporting, KPIs, and feedback loops to track billing health and customer...

Responsibilities : Site Assessment & Planning - Conduct site inspections to assess equipment needs, security risks, and cleaning requirements prior to mobilisation. - Develop and implement a mobilisation plan, including timelines, resource allocation, and deliverables as required - Identify and address potential challenges that may impact service delivery during the mobilisation phase. System...

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because...

Responsible for the management and daily reporting of the iBranch Contact Centre. Responsible for systems and process management, operations management, cost management, resource management, shift management, compliance, efficiency management and service excellence for these teams.- Ensure the accuracy of daily/weekly/monthly reporting statistics- Ensure that resources are trained to effectively...

Job Details:Job Title: Customer Experience Leader (Sales Campaign) Location: Mount Edgecombe, South Africa Kura are looking for an experienced Customer Experience Leader to join our team in Mount Edgecombe! As the UK’s largest independent outsourcing company, we create opportunities for development and progression throughout our business. We offer an industry leading salary and benefits...

Teneo is a leading online school, serving thousands of students and families across the world. We’re building the future of digital‑first education – combining world‑class teaching with cutting‑edge technology to deliver an unparalleled customer and learner experience. THE ROLE The Head of Customer Operations is responsible for overseeing and managing all customer‑related functions and teams...

Overview Start your career as a Customer Services Representative at Vopak and contribute to social themes such as energy security and energy transition. We offer you a working environment that is safe and pleasant and where equality, diversity and satisfaction are of paramount importance. As a Customer Services Representative based at Terminal Durban you will build together with all your...

Customer Service Team Leader - Clicks Hopefields (Netcare) Listing reference: click_022495 Listing status: Online Apply by: 9 November 2025 Position summary Industry: Wholesale & Retail Trade Job category: FMCG, Retail, Wholesale and Supply Chain Location: Durban Contract: Permanent Remuneration: Market Related EE position: Yes About our company Clicks Group Introduction To ensure...

We're seeking a highly motivated Customer Support Specialist with financial background to join our client's dynamic team. This role will be the first point of contact for the customers, ensuring they receive top-notch service and support. The ideal candidate is a problem-solver who thrives in a fast-paced environment. Core Responsibilities - As the primary point of contact for our clients, the...

Our client is seeking an experienced Customer Service Leader to enhance the team’s capability in handling customer complaints effectively with a customer first approach. The ideal candidate will possess strong leadership skills, with a background in team management and a proven record of delivering exceptional customer service. While driving continuous improvement based on the feedback received...

Teneo is a leading online school, serving thousands of students and families across the world. We’re building the future of digital‑first education – combining world‑class teaching with cutting‑edge technology to deliver an unparalleled customer and learner experience. THE ROLE The Head of Customer Operations is responsible for overseeing and managing all customer‑related functions and teams...

Customer Experience (CX) Team Lead As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies. Duties & Responsibilities Key...

Customer Experience (CX) Team Lead As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies. Duties & Responsibilities - Lead a dynamic...

Customer Experience (CX) Team Lead As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies. Duties & Responsibilities - Lead a dynamic...