Customer Service Operations Manager jobs in Mitchells Plain

A leading BPO company seeks an Operations Manager in Mitchells Plain, Western Cape. This role requires ensuring smooth operations through high performance and employee engagement. You will drive a culture of continuous improvement and manage client relationships effectively. Ideal candidates have experience as Service Delivery Managers, strong communication skills, and experience in operational...

A global airline company is seeking an Operations Service Manager in Cape Town to lead front-line teams, ensuring operational excellence in safety and customer service. The ideal candidate will possess strong leadership and organizational skills, with a proven ability to make prudent decisions. Responsibilities include monitoring safety compliance, setting performance expectations, and fostering...

A local recruitment agency is seeking a Branch Manager to oversee operations in Cape Town. The successful candidate will lead a team focused on delivering excellent customer service, managing fleet operations, and working to meet financial targets. With a minimum of 10 years' experience in customer service or fleet management, you will analyze performance metrics and ensure compliance with...

Location: Cape Town Employment Type: Full-Time | Onsite About Our Client Our client is a leading global Business Process Outsourcing (BPO) and digital transformation company that partners with some of the world’s most recognised brands. About the Role Ensure seamless transition and flawless service delivery: - Focus on transition with zero impact on service delivery. - Focus on efficiencies...

Main Purpose of the Position:To achieve employee P & L, customer, profit, and sales targets and maintain restaurant operational excellence in accordance with Company policies and procedures through team management Key performance areas are:Achieve Set standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality,...

Role Overview- The Director of Operations is responsible for leading large-scale customer service clients supporting US and UK clients within a BPO call center environment. This role ensures exceptional service delivery, client satisfaction, financial performance, and operational excellence across multiple accounts.Key Responsibilities- Operational Excellence- Lead end-to-end operations for...

Who we are We are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. We advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing and management of their assets. Our dedication to...

R 20,000.00 - 26,500.00 (South African Rand) Job Opportunity: Customer Service Manager Company: Opencast Consulting Location: Capetown, South Africa Employment Type:Full-Time Opencast Consulting, a leader in delivering tailored business solutions, is seeking a dynamic and experienced Customer Service Manager to join our team. If you're passionate about creating exceptional customer experiences...

A leading recruitment firm is seeking a Customer Service Manager to lead B2B customer service functions in a rapidly expanding environment. This fully remote role involves managing service standards, optimizing CRM systems, and overseeing contract compliance. The ideal candidate has over 10 years of industry experience, including management, with proven leadership skills and a strong background...

A fast-growing technology company is seeking a proactive Customer Support Manager to enhance their support function. The role focuses on leading a high-performing team, refining support processes, and ensuring unmatched customer service. Responsibilities include mentoring team members, managing daily operations, and collaborating across departments. Candidates should possess strong leadership...

Our client, a fast-growing and highly reputable sports betting operator , is looking to appoint an experienced Customer Support & Operations Manager to lead customer service excellence while driving operational efficiency across the business. This is a senior, hands-on role for someone who understands the realities of a high-volume, regulated betting environment and knows how to scale teams,...

Overview Assistant Vice President-Customer Service - Inbound Voice-Account & Portfolio Management EXL, Cape Town, Western Cape, South Africa Requirements - Minimum 8 years’ work experience; preferably from BPO background - Should have managed a large BPO Operations Teams for at least 3 years as an HOD Seniority level - Executive Employment type - Full-time Job function - Business...

Customer Service Team Manager – Financial Services - South Africa Cape Town, Western Cape, South Africa Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services,...

Job Title: Customer Service Manager Location: Cape Town (Head Office) – with travel to Johannesburg as required Reports to: General Manager of Operations Position Overview Stingray is seeking a highly experienced Customer Service Manager to lead our national customer service operations. This role oversees a high-volume, multi-channel service environment, managing both Cape Town and Johannesburg...

Job Overview - Application Deadline: 3 January 2026 - Job Location: Somerset West, Western Cape - Job Title: Sales Customer Service Manager - Education Level: Diploma - Job Level: Management - Minimum Experience: 5- 7 Years Sales Customer Service Manager – Somerset West. Are you a focused, driven manager who leads by example and can turn around and uplift the standard of underperforming...

Our client is looking for a customer service manager who has with 5 years’ experience in short term insurance industry with 2-3 years managing staff with an extensive knowledge of short Term Insurance to manage a team of service consultants Salary R650 000-00 pa plus Incentives plus pension plus medical plus Incentives plus 13th Cheque Experience and Qualifications- Matric /Grade 12- Business...

5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of team management experience - 5+ years of cross functional project delivery experience - 5+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements Amazon has built a reputation for excellence with recent examples...

Overview As an Operations Manager, you will be responsible for leading the smooth operation of your designated area, through driving high performance and ensuring employees are engaged and motivated. You will focus on nurturing a continuous improvement culture, with high levels of employee engagement and recognition. You will support high-performance delivery overall to exceed Client...

ENVIRONMENT: A rapidly expanding organization operating in the utilities, engineering services and water management sector is seeking an accomplished Customer Service Manager to lead and elevate its B2B customer service function. You will play a central role in shaping service standards, developing CRM capabilities, supporting account management teams, and ensuring seamless delivery across...

What can we do for you?:Salary and benefits - 16,000 - 19,000 Rand per Month plus Private Medical & PensionLocation - Waterfront Cape Town.Working Pattern - 40 Hours per week between 08:00 - 22:00Contract Type - Permanent Why work for Foundever?:We want Team Leaders to support the launch of our first site in Cape Town and would love for you to be the founders of the original South African...