Customer Service Manager jobs in Tokai

Customer Service Clerk Minimum Requirements: - 5 - 8 years’ experience working in the customer services department of a retail/furniture store. - Excellent communication and admin skills - Must be people orientated - Must be a fast learner and able to process large amounts of information. - Must have Grade 12 / Matric - Driver’s license and own reliable car. - Preferably residing and or near...

An exciting opportunity exists with one of the leading BPO's in Wynberg, Cape Town. We boasta warm, employee-focused environment, including a company value of "HavingFun". Being forward thinking and stable, we've adapted with strength toall 2020 has brought, continuing to grow existing teams, while currently onboarding new clients. Ourmodern, spacious, funky workplace is conveniently located in...

Assistant Manager - Back-End/Voice/Customer Service - Outbound Customer Service Location: Cape Town, Western Cape, South Africa Key Responsibilities - Supervise and guide the IT service desk team members, providing mentorship, training, and performance feedback. - Lead by example and promote a positive and collaborative team culture. - Allocate tasks and responsibilities to team members based...

Our client is seeking an experienced Customer Service Leader to enhance the team’s capability in handling customer complaints effectively with a customer first approach. The ideal candidate will possess strong leadership skills, with a background in team management and a proven record of delivering exceptional customer service. While driving continuous improvement based on the feedback received...

Position Overview Customer Service Manager to lead our national customer service operations. This role oversees a high-volume, multi-channel service environment, managing both Cape Town and Johannesburg teams, ensuring exceptional service delivery to direct customers and retail partners. The role requires a balance of operational management, process improvement, and strategic oversight to...

Customer Service Team Manager – Financial Services - South Africa Cape Town, Western Cape, South Africa Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services,...

Customer Experience (CX) Team Lead As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies. Duties & Responsibilities Key...

Responsibilities: - Provide timely and quality responses to customer complaints and escalations across all channels. - Ensure a customer-centric approach is embedded in all processes and interactions. - Collaborate with other departments to ensure a seamless customer experience across all touch points. - Manage day-to-day operations of the customer service team. - Provide training and support to...

To manage and oversee the smooth functioning of a team of Customer Service Agents in order to achieve service levels, positive customer experiences and to build and maintain an integrated and balanced people management approach. Manage daily operations: - Supervise, lead and performance manage a team of agents - Drive and manage client service objectives and service levels - Ensure correct...

Main purposeManaging the Customer Services Contact Centre by ensuring that it has the required people, processes and technologies to consistently deliver against customer and business expectations. Key Responsibilities: - Managing the daily running of the call centre, including effective execution of the resource plan - Setting/meeting performance targets - Ensuring all relevant communications...

Role Duties and Responsibilities: - Develop and implement customer service policies and procedures to improve overall customer experience - Track and monitor key customer service metrics and report on performance to senior management - Collaborate with other departments to identify and resolve any issues impacting customer satisfaction - Implement strategies to optimize customer retention and...

We are seeking an experienced head of Loyalty, Customer service and research to drive our journey to becoming a customer-led, digital-first and data driven organisation that can effectively build on the success of the 1st year of the loyalty programme and a well-established customer service department. Inspire and lead these teams to new hights. The incumbent will be wholly responsible to ensure...

Our client is seeking an experienced Customer Service Leader to enhance the team’s capability in handling customer complaints effectively with a customer first approach. The ideal candidate will possess strong leadership skills, with a background in team management and a proven record of delivering exceptional customer service. While driving continuous improvement based on the feedback received...

Customer Experience (CX) Team Lead As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies. Duties & Responsibilities Key...

Overview Assistant Vice President-Customer Service - Inbound Voice-Account & Portfolio Management EXL, Cape Town, Western Cape, South Africa Requirements - Minimum 8 years’ work experience; preferably from BPO background - Should have managed a large BPO Operations Teams for at least 3 years as an HOD Seniority level - Executive Employment type - Full-time Job function - Business...

Customer Experience (CX) Team Lead As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies. Duties & Responsibilities Key...

Our client is seeking an experienced Customer Service Leader to enhance the team’s capability in handling customer complaints effectively with a customer first approach. The ideal candidate will possess strong leadership skills, with a background in team management and a proven record of delivering exceptional customer service. While driving continuous improvement based on the feedback received...

Customer Experience (CX) Team Lead As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies. Duties & Responsibilities - Lead a dynamic...

Customer Experience (CX) Team Lead As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies. Duties & Responsibilities - Lead a dynamic...

Customer Experience (CX) Team Lead As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies. Duties & Responsibilities - Lead a dynamic...