Customer Service Team Manager jobs in Tokai

Our client is seeking an experienced Customer Service Leader to enhance the team’s capability in handling customer complaints effectively with a customer first approach. The ideal candidate will possess strong leadership skills, with a background in team management and a proven record of delivering exceptional customer service. While driving continuous improvement based on the feedback received...

Customer Service Team Manager – Financial Services - South Africa Cape Town, Western Cape, South Africa Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services,...

Responsibilities: - Provide timely and quality responses to customer complaints and escalations across all channels. - Ensure a customer-centric approach is embedded in all processes and interactions. - Collaborate with other departments to ensure a seamless customer experience across all touch points. - Manage day-to-day operations of the customer service team. - Provide training and support to...

To manage and oversee the smooth functioning of a team of Customer Service Agents in order to achieve service levels, positive customer experiences and to build and maintain an integrated and balanced people management approach. Manage daily operations: - Supervise, lead and performance manage a team of agents - Drive and manage client service objectives and service levels - Ensure correct...

Customer Success Manager [UK Client Services Team] Remote A great career opportunity with an established e-commerce intelligence business Competitor Monitor is a UK business intelligence company which helps the world’s leading companies stay competitive. Due to continued business growth we are looking to add a further member of staff to our Client Services team As a “Client Success _Account...

Overview Our client in Cape Town is recruiting for a French Customer Service Team Leader based in Cape Town to join their team, 3 months in office and Hybrid thereafter. Responsibilities - Lead and manage a team of French-speaking CSRs, providing support and direction - Oversee daily operations to ensure smooth workflow and high service quality - Conduct regular performance evaluations and...

About Keen At Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands. Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing,...

One of Africa’s largest supermarket retailer has a great opportunity for a Team Leader for their Customer Service Centre. Purpose of the Job You will be responsible for providing front line direction to the Customer Service Centre Agents and assist the Contact Centre Manager in handling the day-to-day operations of the team. You will also be accountable for leading the team to success through...

Overview Customer Service Team Leader Premium Lifestyle & Homeware Brand Lead with heart. Serve with excellence. Inspire through quality. A well-established, design-driven South African lifestyle and homeware brand is looking for an experienced Customer Service Team Leader to manage and inspire its dynamic support team in Cape Town. Known for its sculptural products and international customer...

At TTEC, we’re all about the Human Experience. Elevated. As a Service Delivery Team Lead in Cape Town, South Africa you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting...

Why do we need you?- Coaching, developing, supporting and motivating a team of consultants on a daily basis including KPI management, performance reviews (one on ones, annual and mid year performance reviews), implementation and monitoring of development plans - for self and team.- Understand business unit’s sales strategy, customers and products to align our service offering to the customers...

Our client is seeking an experienced Customer Service Leader to enhance the team’s capability in handling customer complaints effectively with a customer first approach. The ideal candidate will possess strong leadership skills, with a background in team management and a proven record of delivering exceptional customer service. While driving continuous improvement based on the feedback received...

Are you fluent in Dutch and looking for a great job opportunity in the sunny Cape Town, South Africa? Read further and apply today if you think you are the right person for this Dutch Customer Service Team Leader job! As the Dutch Customer Service Team Leader in Cape Town, South Africa you will work in conjunction with the Account Manager to create quarterly business review presentations,...

Our client has an opportunity available for a Customer Service Team Leader. Requirements: - Degree in Consumer behaviour, Communications, Business or equivalent – beneficial. - 2+ years in a customer service operational, team lead capacity in a Group Call Centre, Customer Interfacing, Customer Support Centre, or equivalent role - essential. - Experience within the FMCG, retail sector or similar...

Are you ready to embark on an exciting career journey? Your destination is right here! We're on the hunt for dynamic and motivated Italian Customer Service Agents to join our Somerset-based contact centre. It's a short and sweet two and a half months on a fixed-term contract located in the scenic Helderberg Area. We're not just a company; we're a family, and we want you to be a part of our growth...

Our client is seeking an experienced Customer Service Leader to enhance the team’s capability in handling customer complaints effectively with a customer first approach. The ideal candidate will possess strong leadership skills, with a background in team management and a proven record of delivering exceptional customer service. While driving continuous improvement based on the feedback received...

Customer Care Team Leader CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a consultant and be part of a thriving team with many career development opportunities. Responsibilities • To guide and support team members • Driving operational and technological efficiencies within the...

Our client has an opportunity available for a Cards Customer Service Team Leader. Requirements: - 12+ months of recent tenure at the company in a Customer Service role. - Understanding of the customer service environment. - Understanding of systems including Vision Plus, Avaya, Alchemy and CSM- essential. - Matric - Leadership experience or exposure would be advantageous. Responsibilities: -...

Our client is seeking an experienced Customer Service Leader to enhance the team’s capability in handling customer complaints effectively with a customer first approach. The ideal candidate will possess strong leadership skills, with a background in team management and a proven record of delivering exceptional customer service. While driving continuous improvement based on the feedback received...

Responsibilities - Provide timely and quality responses to customer complaints and escalations across all channels. - Ensure a customer-centric approach is embedded in all processes and interactions. - Collaborate with other departments to ensure a seamless customer experience across all touch points. - Manage day-to-day operations of the customer service team. - Provide training and support to...