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Contact Centre Supervisor jobs

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Contact Centre Supervisor (Hospitality/Tourism)

Isilumko
Johannesburg

Job Purpose: The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets. Monitor performance through bookings, phone reports, and monthly Key Performance Assessments, providing coaching and counselling as...

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4 days ago

Contact Centre Supervisor

Telebest
Gauteng

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats) Experience in Quality Assurance and Performance Metrics Team Management HR Disciplinary management Conflict management Build framework with a standard operating model and adhere to required processes, sales and service guidelines Manage contact centre performance B2C / B2B inbound and B2C...

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4 days ago

Level 1 Contact Centre Supervisor

Fidelity Services Group
Johannesburg

MAIN PURPOSE OF JOB:Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE: - Matric or relevant qualification - Customer Service experience in a Call Centre environment - Experience in people management / supervisory role RESPONSIBILITIES...

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7 days ago

Call Centre & Contact Centre Professionals

Hire Resolve.com
Pretoria

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

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7 days ago

Contact Centre/ Head of Contact Centre Sales Manager

Brendmo Recruitment
Midrand

Job brief Destiny Finance Ltd t/a Diaspora Insurance is a consultancy firm based in Birmingham, United Kingdom, that specialises in the designing, marketing and distribution of insurance products & risk management solutions targeted at foreign nationals living and working in developed markets like the UK, EU, North America, Canada, Australia & New Zealand. You will be joining a dynamic and...

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2 days ago
Remote

Engineering Manager - Contact Centre Platforms

The Legends Agency
Cape Town

Engineering Manager - Contact Centre Platforms Lead the transformation of high-volume contact centre ecosystems at scale Remote role with global impact across customer experience platforms About Our Client Our client a global technology company delivering high-performance software solutions. Focused on engineering excellence and collaboration, they partner with clients to solve complex...

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15 hours ago

Contact Centre Agents - UK Campaign

EXL Service
Cape Town

Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and organizational skills, you'll deliver exceptional service...

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3 minutes ago

Team Leader: Sales Contact Centre

WNS Global Services
South Africa

Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

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2 days ago

Contact Centre And Business Process Outsourcing Level 3 Learnership Opportunity

CV DESK
Mount Edgecombe

CONTACT CENTRE AND BUSINESS PROCESS OUTSOURCING LEVEL 3 LEARNERSHIP OPPORTUNITY IN MOUNT EDGECOMBE, DURBAN. Training Location: Mount Edgecombe O-T-J (On-The-Job) Training: TBC Reference: CC3 Contract Type: Learnership Abled or PWD? : Disabled Additional Contract Details-Monthly Stipend: R5 000 pm Additional Contract Details-Start Date: 1st July 2023 Learnership Overview: We currently...

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2 days ago

Financial Advisor- Contact Centre

iMasFinance Co-operative (Ltd)
Centurion

At iMas Insurance Brokers, we are committed to driving transformation and diversity in the workplace. In support of our transformation strategy, preference will be given to candidates from designated groups. About this position The Financial Advisor will be responsible for effective marketing of life assurance and funeral products via our Digital Channel (Contact Centre) Job Outputs: -...

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3 days ago

US Contact Centre Team Leader

Isilumko
Johannesburg

We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours. Key Responsibilities - Lead and manage a team of contact center agents, ensuring quality customer interactions and service standards. - Oversee team...

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4 days ago

Call Centre & Contact Centre Professionals

Hire Resolve.com
Cape Town

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

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7 days ago

Contact Centre Supervisor

Fidelity Services Group
Cape Town

MAIN PURPOSE OF JOB:Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE:***- Matric or relevant qualification- Customer Service experience in a Call Centre environment- Experience in people management / supervisory role RESPONSIBILITIES...

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7 days ago

Operations Manager: Sales Contact Centre

WNS Global Services
South Africa

Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

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2 days ago

Contact Centre Technical Dispatch/Escalations Agent Line 2

Fidelity Services Group
Cape Town

MAIN PURPOSE OF JOB: Support and provide superior service to internal and external customers QUALIFICATION & EXPERIENCE: - Matric/ Grade 12 - Computer literate (MS Office, Listener, Outlook) - Minimum 2 years experience within a contact centre of which technical experience is advantageous DUTIES AND RESPONSIBILITIES - Booking and scheduling of service calls for technicians - Coordinate...

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4 minutes ago
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Call Centre & Contact Centre Professionals

Hire Resolve.com
South Africa

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

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7 days ago

Contact Centre Agent – Travel & Reservation

Isilumko
Johannesburg

Are you passionate about travel and customer service? One of our international cruise line clients is looking for experienced Contact Centre Agents to join their dynamic team in Johannesburg. If you have a background in reservations, sales, or the travel industry, we’d love to hear from you! Requirements: - Matric (Grade 12) - Diploma in Travel & Tourism - Minimum 2 years of contact center...

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4 days ago

Call Centre & Contact Centre Professionals

Hire Resolve.com
Bloemfontein

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

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7 days ago

Call Centre & Contact Centre Professionals

Hire Resolve.com
Durban

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

View salary & More Info
7 days ago

Call Centre & Contact Centre Professionals

Hire Resolve.com
Johannesburg

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

View salary & More Info
7 days ago
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