Contact Centre Supervisor jobs

Job Purpose: The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets. Monitor performance through bookings, phone reports, and monthly Key Performance Assessments, providing coaching and counselling as...

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats) Experience in Quality Assurance and Performance Metrics Team Management HR Disciplinary management Conflict management Build framework with a standard operating model and adhere to required processes, sales and service guidelines Manage contact centre performance B2C / B2B inbound and B2C...

MAIN PURPOSE OF JOB:Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE:***- Matric or relevant qualification- Customer Service experience in a Call Centre environment- Experience in people management / supervisory role RESPONSIBILITIES...

About the job Contact Centre Agent (B2B Sales) Engage UK-Based Businesses and Drive Impact from the Heart of Cape Town Foreshore Cape Town | Full-time | R25,000 per month | 09:00 -17:30 (UK Time), Monday to Friday About Our Client Our client is a dynamic and growing international business headquartered in the UK, with a vibrant support office located in Foreshore, Cape Town. They specialise...

A recruitment agency based in Cape Town is seeking a Business Analyst to join an independent contract role focused on telephony and contact centre systems. The ideal candidate will have significant experience in business analysis, strong knowledge of PBX, IVR, ACD, and CRM technologies, and excellent communication skills. This position requires the ability to link business needs with technical...

An established contact centre management company is seeking a Contact Centre Manager in Johannesburg. The successful candidate will oversee the Contact Centre strategy, ensuring exceptional customer service and collaboration across teams to enhance operations. Candidates with 4-5 years of relevant experience and a Business Management qualification are encouraged to apply. The role focuses on...

A national emergency medical services company in Johannesburg is looking for young, passionate individuals with excellent communication skills to support their contact centre team. This part-time opportunity is ideal for those who have recently completed high school, specifically looking for candidates who finished Grade 12 between 2023–2025. Join a dynamic and fast-paced environment and start...

A leading customer contact organization in Durban is seeking an experienced Contact Centre Senior Operational Manager to lead back office operations. This role involves monitoring campaign performance, motivating staff, and ensuring high-quality service. The ideal candidate will have a strong background in Contact Centre leadership and a proven ability to manage performance against KPIs. The...

A leading entertainment and betting operator in Durban seeks an experienced HR Portfolio Manager to lead HR service delivery and initiatives across the Contact Centre. The candidate will coach HR Business Partners and ensure compliance with labor legislation. Ideal applicants have strong leadership skills, a proven track record in employee relations, and an analytical approach. Join a dynamic...

At iMas Insurance Brokers, we are committed to driving transformation and diversity in the workplace. In support of our transformation strategy, preference will be given to candidates from designated groups. About this position The Financial Advisor will be responsible for effective marketing of life assurance and funeral products via our Digital Channel (Contact Centre). Job Outputs -...

About the job Inbound Customer Contact Centre Agent Smart, dependable, hardworking, motivated, passionate? Sound like you? Then we have an amazing opportunity for you a global company as a Customer Service Advisor. As a customer service advisor, you will be handling customer queries from first contact. Working in a fast-paced telephony environment, you will deliver exceptional customer service...

CONTACT CENTRE AND BUSINESS PROCESS OUTSOURCING LEVEL 3 LEARNERSHIP OPPORTUNITY Location: Mount Edgecombe, Durban. O‑T‑J (On‑The‑Job) Training: TBC Reference: CC3 Eligibility: Disabled Stipend: R5 000 per month Start Date: 1st July 2023 Learnership Overview We currently have a great opportunity available for 24x vibrant learners looking to cement their careers within the Contact Centre...

A leading recruitment company in South Africa is offering a Learnership Opportunity in the Contact Centre and Business Process Outsourcing sector for vibrant learners. Successful candidates will undergo a structured program leading to a qualification, gaining on-the-job training over the course of twelve months. Candidates must possess a Grade 12 certificate and be young South African citizens...

MAIN PURPOSE OF JOB:Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE: - Matric or relevant qualification - Customer Service experience in a Call Centre environment - Experience in people management / supervisory role RESPONSIBILITIES...

A top recruitment agency in Durban seeks a Contact Centre Team Leader to lead and motivate a team of advisors. The role involves managing performance, achieving KPIs, and ensuring superior customer service. Candidates must have 2-4 years of team leadership experience in a contact center and demonstrate effective leadership abilities. This is a fantastic opportunity to develop a dynamic and...

Are you a young, passionate, and tech‑savvy person with excellent communication skills? Our client, a national emergency medical services company, is looking for new talent to support their contact centre team in Rivonia, Johannesburg during peak periods. This presents a great opportunity for a young individual who recently completed high school and is seeking part‑time shifts in a dynamic and...

Industry: Call Centre Industry, IT & Internet, Wholesale & Retail Trade Responsibilities - Develop, implement, manage and oversee OneCart's Contact Centre strategy, objectives, SLAs and initiatives to provide excellent customer service. - Manage contact centres for WW Dash and OneCart marketplace and support OneCart field operations. - Collaborate cross‑functionally with technology and...

MAIN PURPOSE OF JOB Support and provide superior service to internal and external customers. QUALIFICATION & EXPERIENCE - Matric/ Grade 12 - Computer literate (MS Office, Listener, Outlook) - Minimum 2 years’ experience within a contact centre of which technical experience is advantageous DUTIES AND RESPONSIBILITIES - Booking and scheduling of service calls for technicians. - Coordinate...

A leading retail service provider in South Africa is looking for a Contact Centre Manager to develop and implement strategies to enhance customer service. The ideal candidate will have 4-5 years of experience managing contact centre teams, with a focus on performance evaluation and operational efficiency. You will oversee daily operations, collaborate cross-functionally, and lead the team in...

Introduction To develop, implement, manage and oversee OneCart's Contact Centre strategy, objectives, SLAs and initiatives to provide excellent Customer Service. This includes both the WW Dash and OneCart marketplace contact centres and support for the OneCart field operations. To oversee daily operations and personnel, aiming for maximum efficiency and cost-effectiveness and working with...