Contact centre consultant jobs

Contact Centre Consultant DFP Recruitment South Brisbane, Brisbane QLD (Hybrid) Customer Service - Call Centre (Call Centre & Customer Service) Full-time AUD 58000 - 62000 per annum Are you ready to embark on an exciting career journey with an organization that truly values its staff, customers, and the wider community? Look no further! Our client is on the lookout for passionate...

Contact Centre Consultants needed for Urgent placements.No Experience is Needed as training is provided.Roles- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.- Providing...

We are seeking Lead Generation Contact Centre Consultants to generate leads for our clients, prominent financial services brands in the insurance sector. Effective communication skills are crucial for this role.As a growing company, there is exceptional growth potential for the right people. If you believe that, you are such a person and are up to the challenge then read further.What Does a...

MAIN PURPOSE OF JOB To deliver world-class service to all Mediclinic patients, clinicians and general callers by supporting and fully resolving their queries through various channels, primarily over the telephone. KEY RESPONSIBILITY AREAS Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved Personal...

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior. Applications welcome and NO EXPERIENCE IS REQUIRED FROM...

Introduction Disclaimer- As an applicant, please verify the legitimacy of this job advert on our company career page. Role Purpose Requirements: - Matric or equivalent - Business related qualification - Product training - Proficient in English and another official South African language (e.g. Afrikaans, Zulu, Xhosa etc.) (preferred) - MS Office Suite (Word, Excel) - Business Area-specific...

Engineering Manager - Contact Centre Platforms Lead the transformation of high-volume contact centre ecosystems at scale Remote role with global impact across customer experience platforms About Our Client Our client a global technology company delivering high-performance software solutions. Focused on engineering excellence and collaboration, they partner with clients to solve complex...

Marie Stopes International (MSI) we are unapologetically Pro-Choice. We believe that every woman has the right to make choices about her own body and her own future. As one of the world’s leading providers of contraception and safe abortion care, we give women the means to do so. Our team members, working across 37 countries, provide high quality, safe services to women, when and where they need...

Overall Purpose of the Job:Minimum Qualifications and Experience:- Matric/ Grade 12- A minimum of 2years customer service/sales experience in a call centre environment (with sales lead generation experience.Main Duties and Responsibilities:- Processing of Moving Cancellations:- Handling Queries and Cancellations for both Dealer, IIP and In-House customers.- Handle all cancellation requests-...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

Are you passionate about travel and customer service? One of our international cruise line clients is looking for experienced Contact Centre Agents to join their dynamic team in Johannesburg. If you have a background in reservations, sales, or the travel industry, we’d love to hear from you! Requirements: - Matric (Grade 12) - Diploma in Travel & Tourism - Minimum 2 years of contact center...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : March 01, 2026 Job Purpose - To provide professional, accurate, and timeous assistance to SafetyCloud clients by handling enquiries, managing course bookings, and delivering high-quality customer service that supports SafetyCloud’s training and compliance offerings. - This is a remote position based in Durban. Key...

Primary Purpose This position aims to maintain and improve customer service quality at Bidvest Bank's Customer Call Centre. The Quality Assessor monitors customer interactions for compliance and service standards, gives feedback and coaching to agents, and analyses performance trends. They generate quality reports, advise management on system effectiveness, and recommend improvements to enhance...

Equity Statement :Preference will be given to suitably qualified Applicants who are members of thedesignated groups in line with the Employment Equity Plan and Targets of the Organisation/OperatingDivision. Alternative Application Methods: (Completed Curriculum Vitae to be submitted) Post:E-mail:Fax:before the closing date of the advertisement. Note: if you have not been contacted within 30...

We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours. Key Responsibilities - Lead and manage a team of contact center agents, ensuring quality customer interactions and service standards. - Oversee team...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

Job Purpose: The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets. Monitor performance through bookings, phone reports, and monthly Key Performance Assessments, providing coaching and counselling as...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...