Contact Center Agent jobs

Objectives Be customer-focused, detail-oriented, and efficient. Work closely with other team members to provide professional, courteous, and efficient service to the patients of Appletree Medical Group (AMG) by answering and making calls, updating and maintaining patient information in the Electronic Medical Record (EMR), and using the established scripts and procedures. Seek to provide accurate...

Outbound sales agents required for Legal and Tax, Min one year call center experience is necessary. Earning potential is endless as we give you a lucrative basic as well as uncapped commission. Also, part of the package is a quarterly and annual bonus

ABOUT THE ROLE The Multi-Skilled Agent is the first point of contact between Leroy Merlin South Africa and its customers across multiple service channels. The role is responsible for delivering effortless, high-quality service by handling queries efficiently and with empathy. Agents ensure accurate ticket management in Zendesk and adapt quickly to evolving customer service technologies and...

International Contact Center Agent (UK) Mango5 is one of the top BPO Outsourcers in South Africa, offering outsourced services to local and international clients. Our office in Cape Town has a rich history of delivering best-in-class BPO services. We are looking for a highly driven, focused, and detail-oriented Customer Service Administrator for one of our new award-winning clients specializing...

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries. Key responsibilities may include but are not limited...

Dutch Speaking Team Leader (BPO/Contact Center) About the job Dutch Speaking Team Leader (BPO/Contact Center) Our client is a leading global digital business services provider, recognized for its vast scale and local presence that enable impactful contributions to communities, clients, and the environment. With a commitment to innovation and sustainability, they deliver cutting-edge,...

A leading global BPM provider in Cape Town is seeking customer service agents to handle incoming calls from international clients. The ideal candidate should possess at least a Grade 12 qualification and a minimum of one year of consecutive contact center experience. Successful applicants will thrive in a fast-paced environment and are expected to deliver exceptional service while maintaining...

A leading technology solutions provider in Johannesburg seeks a Cloud Practitioner with PMP certification to implement and maintain Salesforce Communications Cloud and Service Cloud solutions. Candidates should have at least 2 years of implementation experience and 3 years of maintenance experience. Strong project management, leadership, and communication skills are essential for this role,...

A leading call center in Pretoria is looking for a first-level manager to oversee a team of agents. Responsibilities include monitoring performance, coaching team members, and ensuring quality standards are met. The ideal candidate has over 2 years of experience in a call center role and strong leadership skills. This position offers the opportunity to develop your management skills in a dynamic...

Overview Job Overview: We are seeking a Contact Center AI Engineer to join our client's team. In this role, you will work closely with their contact center operations team to deploy and customize AI copilots for various use cases within contact center environments. You will be responsible for writing technical requirements, mapping customer needs, and conducting light integrations with contact...

A leading customer service company in Cape Town is seeking an Operations Supervisor to support newly trained advisors and enhance customer service quality. Responsibilities include coaching teams, resolving escalations, and tracking performance. Candidates should have experience in a contact center, leadership skills, and knowledge of sales processes. This role offers opportunities for continuous...

A recruitment agency is seeking an experienced Industrial Operations Engineer based in Pretoria, South Africa. This role focuses on optimizing the contact center environment, driving change based on analytics, and ensuring efficient operations. Ideal candidates should possess over 3 years of experience in Call/Contact Centers and 2 years in management. Strong English skills and CRM experience,...

A leading global contact center provider is seeking a Senior Operations Manager to oversee operations across Jamaica, the US, and South Africa. The ideal candidate will lead diverse teams, optimize service delivery, and drive continuous improvement initiatives. With at least 5 years of senior-level experience and a Bachelor's degree in a relevant field, the candidate will handle performance...

First-level manager responsible for the performance, coaching, and development of a team of agents. Tasks - Monitor agent performance in real-time (calls, chats, ticket metrics) and provide instant feedback/coaching. - Handle and de-escalate calls from highly frustrated or challenging customers. - Conduct regular 1:1 performance reviews and create development plans for team members. - Ensure...

Contax360 BPO Solutions is a global leader in contact center services, offering exceptional customer care across diverse markets. We are expanding rapidly and seek an experienced Senior Operations Manager to oversee and optimize operations across our locations in Jamaica, the United States, and South Africa. Now hiring for: Senior Operations Manager Role Overview As Senior Operations Manager,...

A leading technology firm is seeking a Contact Center AI Engineer in Cape Town. In this role, you will deploy and customize AI copilots for contact center environments. Responsibilities include partnering with operational leads, mapping customer requirements, conducting integrations, and promoting AI-driven solutions. The ideal candidate will have a Bachelor's degree in a relevant field,...

Finance Coordinator (Contact Center/BPO) Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their...

Dutch Speaking Customer Service Advisor (BPO/Contact Center) Cape Town, Western Cape, South Africa Job Openings Dutch Speaking Customer Service Advisor (BPO/Contact Center) About the job Dutch Speaking Customer Service Advisor (BPO/Contact Center) Our client is a leading global digital business services provider, recognized for its vast scale and local presence that enable impactful...

Dutch Speaking Customer Service and Sales Representative (Contact Center/BPO) Gauteng, South Africa Job Openings Dutch Speaking Customer Service and Sales Representative (Contact Center/BPO) About the job Dutch Speaking Customer Service and Sales Representative (Contact Center/BPO) Our client specialises in inbound multichannel customer support across multiple verticals from their quality,...

Dutch Speaking Quality Assessor (BPO/Contact Center) Cape Town, Western Cape, South Africa About the job Dutch Speaking Quality Assessor (BPO/Contact Center) Our client is a leading global digital business services provider, recognized for its vast scale and local presence that enable impactful contributions to communities, clients, and the environment. With a commitment to innovation and...