Contact Center Agent jobs in Johannesburg

Are you passionate about travel and customer service? One of our international cruise line clients is looking for experienced Contact Centre Agents to join their dynamic team in Johannesburg. If you have a background in reservations, sales, or the travel industry, we’d love to hear from you! Requirements: - Matric (Grade 12) - Diploma in Travel & Tourism - Minimum 2 years of contact center...

US based client is looking for dynamic outbound agents on a night shift in Sunninghill. Successful candidates will receive full product and systems training. Responsibilities and expectations (not limited to): - Read from a scripted pitch - Transfer warm leads to USA agents - Meet and exceed hourly/daily/weekly transfer target. - Meet exceed Quality Assurance standards. Desired Requirements,...

Professional sales role. KPI-driven. Zero tolerance for excuses. We are hiring experienced outbound sales agents to work with cold leads and close sales by script. This role requires discipline, focus, and respect for process. Key responsibilities - Execute high-volume outbound calls daily - Sell products strictly according to company script - Maintain accurate and honest CRM...

Call Center Sales Agents Required Requirements: - Matric OR Grade 11 Term 4 report - Well Spoken. - Must have a basic understanding of a computer. - Achieving sales targets - Ensuring your product knowledge is passed on to clients. - Responsible for processing all correct information onto final sales. - Adhering to sales team standards checklist skills. - Possess exemplary customer service...

Job description Requirements § Matric is compulsory § Strong communication skills § Presentable § Clear criminal record Duties and Responsibilities - Answering phones from customers professionally and responding to customer inquiries and complaints - Researching required information using available resources - Handling and resolving customer complaints regarding product sales to customer...

Currently we are searching for a Call Center Agent for Johannesburg, South Africa. Responsibilities of this Post:Answer courteously inbound calls.Generate customer interest in the services or products offered by the company.Manage filing, mailing, correspondence and other management tasks.Manage and update customer databases with the status of each customer.Provide customers with brochures and...

Job Description To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met. Dear Future Sales Call Centre Agent, The Call Centre Agent is the middleman between The Engine Room and clients, promoting products and services as well as building long-term relationships....

Job Requirements- Matric or NQF level 4 qualification is essential- Excellent verbal and written communication is a must- You need to reside close to the following areas:Thembisa, Midrand, Kempton Park, Johannesburg Central, Alexandra, Bramley, Highlands North, Lombardy, Orange Grove, Kew- Must be able and willing to work under pressure- Must have an ability to successfully resolve conflict-...

Our client has an opportunity available for a Contact Centre Manager in the Customer Service department. Requirements: - Matric - Degree or Diploma in Commerce or Human Science would be advantageous. - 3 years’ experience in dealing with financial service and retail products. - 3 years management experience in a medium to large size contact centre. - 2 years’ experience in complaints management...

MAIN PURPOSE OF JOB:Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE: - Matric or relevant qualification - Customer Service experience in a Call Centre environment - Experience in people management / supervisory role RESPONSIBILITIES...

Job Title: Lead Generation Manager Location: Johannesburg, Gauteng Job Type: Full-timePay: From R15,000 per month + Commission Overview:Responsibilities: - Productivity and Performance Management: - Actively monitor agents' real-time productivity to achieve Bytestream's lead generation and revenue goals. - Track and report daily performance metrics and productivity to ensure associates...

Job Overview:We’re looking for experienced professionals from the psych/behavioral health and customer service industry to join us. This is a great opportunity for someone who thrives in a supportive, mission-driven environment and is eager to take the next step into leadership.Key Responsibilities:what You’ll Do- Handle complex inbound & outbound calls with empathy and professionalism- Support...

Supports field teams with technical supportMonitoring all technical requests receivedAcknowledge of technical request from customer or Supporting structuresTroubleshoot technical issuesDiagnose and assist with technical issueResolve technical issue or refer to service delivery agent and service coordinator for further assistanceUpdating customersSending quotes and invoices to the...

Position Summary Under the general direction of the Director of Training & Quality, facilitates company and client training programs for current and new employees. Nature and Scope Position reports to the Manager, Training & Quality. Incumbent has routine contact with new hire employees, existing production employees, support staff, managers, and client representatives. Responsible for the...

We are looking for an experienced Call Center Agent to join our growing team. The role involves cold calling and lead warming for various campaigns. What we offer: - Great working hours - Basic salary - Performance-based incentives If youre motivated, disciplined, and comfortable working on the phone, wed love to hear from you. Requirements: - Previous experience in the telemarketing/call...

Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Senior Managed Services Service Desk Agent is a...

Our client leads the charge by offering dynamic financial wellness programs that drive real results. Their specialized financial literacy training equips any team with practical skills to master money management. Join them in fostering a proactive, educated, and financially confident workforce that thrives both personally and professionally. Package: R8000 to R10 000 per month, depending on...

We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours. Key Responsibilities - Lead and manage a team of contact center agents, ensuring quality customer interactions and service standards. - Oversee team...

Job Purpose: The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets. Monitor performance through bookings, phone reports, and monthly Key Performance Assessments, providing coaching and counselling as...

Job Purpose This role is for passionate, enthusiastic and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and a keen desire to make a difference while contributing to the future of a start-up brand. Core Job - Book all aspects of the guest journey including but not limited to Journeys (cruise itineraries), Destinations (shore) experiences,...