Client Experience Manager jobs in Simon's Town

A global outsourcing company in Simon's Town is seeking an Operations Manager II to supervise Operations Managers and Team Leaders. The role involves maintaining client relationships, meeting service level agreements, and ensuring profitability. Candidates should have at least 5 years of operations experience, including 2 years in a senior role, and must be adaptable to US working hours. This...

Duties: Lead and inspire the guest services team to deliver exceptional, personalised service. Handle guest inquiries, feedback, and complaints with a proactive and solutions driven approach. Monitor guest satisfaction and implement strategies to improve service delivery. Maintain a visible presence on the floor, engaging directly with guests to ensure their comfort and satisfaction. Ensure full...

Purpose: The purpose of this role is to provide administrative support to the Customer Experience department, ensuring the achievement of Service Level Agreements (SLAs) and goals aligned with Brights values. The incumbent will undertake a range of duties, including reporting, training and customer service activities and assume a deputy role for the department supervisor in their absence. Key...

. Clean drivers license and willingness to drive company cars if required. Limited driving is anticipated, and this would be very local. - Ability to communicate in English and Afrikaans - read and write. - Communication with clients as required - Answering switchboard (we receive limited call per day) - Accounts - Invoicing & Account follow ups (Creditors & Debtors,...

CA(SA) + 1yr commerce experience - R 60k pm - CLAREMONT, CPT > You’re a qualified Chartered Accountant with a year of hands-on commercial experience – and you’re ready for more. If you’re looking to apply your skills where they count, in a business environment that values precision, strategic thinking, and global vision, this is your next move. Join a team that’s expanding across continents and...

REQUIREMENTS - Matric - Fully bilingual in English and Afrikaans - 3 -5 years of experience in sales, lead generation, or customer engagement - Strong verbal and written communication skills - Confident, persuasive, and comfortable making outbound calls - Ability to ask the right questions to qualify leads effectively - Experience using a CRM system (preferred) - Self-motivated with a proactive...

Duties: Review new client handovers to make sure everythings accurate and complete. Fill in any missing info by working directly with clients, sales or risk teams. Run onboarding calls to guide clients and set expectations. Configure rates, rooms and bookings with precision and clarity. Keep in touch regularly to troubleshoot and offer support. Use our priority system to balance your workload...

Looking to work with B2B software startups and contribute to their growth by accelerating their revenue?_ About Delta-v Our mission is to accelerate the growth of international B2B SaaS and FinTech startups. We build and manage Go-to-Market teams that embed into our clients’ sales organisations. We’re based in Cape Town and have an environment where we’re focused on achievement, constant...

Purpose of the job The business offers a niche of Transfer Agency administration services for Unit Trust, Retirement, Life and LISP products. The primary responsibility will be to lead and manage the team’s total operational and people capabilities. You will be required to manage a small team responsible for the resolution of exceptions and corrections on a day-to-day basis. The role requires...

Job Advert Summary:PPS Investments is part of the PPS Group, which for over 8 decades has been the trusted financial partner for graduate professionals in South Africa. Unlike a company that is listed on a stock exchange, PPS belongs to its members and operates under the ethos of mutuality. This means that qualifying members can exclusively share in the profits of the Group, through the unique...

REQUIREMENTS - Matric - Fully bilingual in English and Afrikaans - 3 -5 years of experience in sales, lead generation, or customer engagement - Strong verbal and written communication skills - Confident, persuasive, and comfortable making outbound calls - Ability to ask the right questions to qualify leads effectively - Experience using a CRM system (preferred) - Self-motivated with a proactive...

REQUIREMENTS - Matric - Fully bilingual in English and Afrikaans - 1-3 years of experience in sales, lead generation, or customer engagement - Strong verbal and written communication skills - Confident, persuasive, and comfortable making outbound calls - Ability to ask the right questions to qualify leads effectively - Experience using a CRM system (preferred) - Self-motivated with a proactive...

Overview Senior Training & Quality Manager with telecoms experience required. The Sr. Manager Training has management responsibility for a team(s) of Client Training Associates providing the first line of technical support to clients using our product. The Sr. Manager, Quality is responsible for the overall direction, coordination and evaluation of all Quality Leadership employees in the...

Purpose: The purpose of this job is to effectively ensure exceptional customer service and experience across all the touchpoints of the Brights customer's journey. The Customer Experience Administrator will offer support to customers who have questions, concerns, problems or who want purchase any of our products and services. The incumbent must be highly organised service driven Brights brand...

This team is responsible for the resolution of exceptions and corrections on a day-to-day basis within the Unit Trust and LISP (Discretionary and Life and Retirement) operational areas. Main duties and responsibilities- Processing, maintenance and management of exceptions and correction tasks, within the Service Level Agreements and processes- Investment corrections (adjustments) and...

REQUIREMENTS - Matric - Fully bilingual in English and Afrikaans - 1-3 years of experience in sales, lead generation, or customer engagement - Strong verbal and written communication skills - Confident, persuasive, and comfortable making outbound calls - Ability to ask the right questions to qualify leads effectively - Experience using a CRM system (preferred) - Self-motivated with a proactive...

Duties: Review new client handovers to make sure everythings accurate and complete. Fill in any missing info by working directly with clients, sales or risk teams. Run onboarding calls to guide clients and set expectations. Configure rates, rooms and bookings with precision and clarity. Keep in touch regularly to troubleshoot and offer support. Use our priority system to balance your workload...

Job Title Manager I, Planning & Scheduling Job Description The WFM Manager drives CRM contact performance and WFM Process maturity through implementation and maintenance of best practice WFM across the location accounts under the supervision and alignment of the Geo Leader. They can move across multiple industry verticals and WFM platforms in a multi-skill, multimedia environment, while...

Operations Manager II Job Description The Operations Manager II is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations. Essential Functions/Core Responsibilities - Maintain and grow revenue of program(s);...

Job Title: Facilities Manager - Delivery Job Description Reporting in to the Head of Facilities - The post holder will have had previous experience in a Facilities delivery/project role and will be responsible for ensuring that all business and financial processes are carried out in line with Concentrix processes. Support the wider facilities functions in delivering a quality service in the...