Call Center Operations Manager jobs in Centurion

Purpose of the Role:To lead and manage the technical maintenance operations across high-priority client facilities, including data centers and administrative buildings. The role ensures the implementation of effective maintenance strategies, compliance with SLAs, and continuous improvement in service delivery, safety, and technical performance.Key Responsibilities:Maintenance Management: - Drive...

First-level manager responsible for the performance, coaching, and development of a team of agents . Tasks Monitor agent performance in real-time (calls, chats, ticket metrics) and provide instant feedback/coaching. * Handle and de-escalate calls from highly frustrated or challenging customers. * Conduct regular 1:1 performance reviews and create development plans for team members. * Ensure...

Introduction- Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We...

Job Summary Unique structure requires a bespoke skill set. Owning and managing rural and township shopping centres throughout South Africa, our client has set up their asset management differently. Whilst each shopping centre enjoys the full attention of an on-site Centre Manager, all other functions are centralised within their Gauteng office, including marketing, leasing, accounts,...

+Onex is hiring an Infrastructure Operations Manager who will be responsible for the Operational Management of the company’s data center and network infrastructure, technology (including Operational Technology), IT Security, end-user computing (EUC) and Service Desk as a support function to the business. Responsible for all operational aspects including day-to-day management of the relevant...

Introduction We are currently looking for a solution orientated operations manager for our inbound department in centurion DC, Gauteng as the operations manager you will be responsible to ensure the effective management of inbound, warehouse operations, inventory control cost management, health and safety, people management and to achieve business objectives Job description- To ensure...

As a Switchboard Operator - Accounts Receivable, you are the first voice many of our clients will hear - and that makes your role incredibly important. You are responsible for delivering a fast, professional, and friendly switchboard service that ensures every caller feels heard, valued, and directed with care. This is more than just answering calls; it is about creating a seamless,...

ABOUTIntercare is a dynamic healthcare company focusing on offering value-based healthcare to patients. As ambassadors of the Intercare brand, everything we do is guided by our purpose to make people feel better. Our shared values of People-centred, Integrity, Inclusivity, Excellence and Innovation define what we believe and who we are.Intercare Corporate Services situated in Menlyn Central,...

Logistics Call Centre Operator Join a high-impact logistics control centre that keeps a national fleet moving, safely and on time. In this role, you will be the first responder for drivers on the road, coordinating roadside repairs, approving diesel, tracking journeys, and ensuring every delivery stays on plan. Your calm under pressure and eye for detail will make a real difference every single...

Introduction Through our client-facing brands the Momentum Metropolitan Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables businesses and people from all walks of life to achievetheir financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest...

MORE ABOUT THE ROLE: Contract Start Date 01-12-2025 Contract End Date 31-12-2028 Nationality South African citizens / residents are preferred. Applicants with valid work permits will also be considered. Product Information High Performance Computing (HPC) is a comprehensive platform that provides a robust and scalable foundation for Computer-Aided Design (CAD), Computer-Aided Engineering (CAE),...

MORE ABOUT THE ROLE: Contract Start Date Contract End Date Nationality South African citizens / residents are preferred. Applicants with valid work permits will also be considered. Product Information High Performance Computing (HPC) is a comprehensive platform that provides a robust and scalable foundation for Computer-Aided Design (CAD), Computer-Aided Engineering (CAE), and Product Data...

In order to be considered the following is required: - Matric certificate (Grade 12) required; administrative diploma or equivalent qualification preferred - 2–3 years’ experience in an administrative, facilities, or receptionist role - Prior experience in stock control or sales support is advantageous - Proficiency in Microsoft Office Suite (Word, Excel, Outlook) - Experience with CRM and...

About Reboot Monkey: Reboot Monkey is a leading provider of comprehensive data center management solutions, offering services such as managed colocation, smart hands, and rack and stack solutions. We ensure fast deployment, smooth operation, and secure management of critical digital data for businesses worldwide. Job Summary: We are seeking a skilled Procurement Specialist to manage supplier...

High automotive technical knowledge and competent in product and process concern diagnosis.- Ability to understand the critical concern and logical approach.- Ford Information systems- PTS, GCQIS, GTAC, OWS, and Panda- Computer literate - Word, Excel, Outlook, PowerPoint, IDS, FDRS, and Microsoft Teams.- Ability to work under pressure in difficult environments and different time zones.-...

Business Department: Cyber Security PURPOSE: To analyse security events and alerts and to gather and carry out remediation tasks on console for Gijima clients through its toolsets, operational monitoring, preventative actions and crisis management FORMAL EDUCATION: - Grade 12 (essential) - IT Certificate/Diploma/Degree TECHNICAL CERTIFICATION: - IBM QRadar Certification - Fortinet FortiSOAR...

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.Call Center Representative Responsibilities:Answering or making calls to clients to learn about and address their needs, complaints, or...

We are currently looking for a dynamic Customer Service Call Center Agent (Outbound) to join our team in Pretoria-west. Our client, a wholesaler of pharmaceutical products, requires someone with exceptional skills to engage with customers and drive sales, who can Afrikaans. Key Responsibilities: - Conduct outbound calls to customers to promote products and services - Provide exceptional customer...

Debt Collections Agent- Our expanding Debt Collection Company based in the Eastern Suburbs of Pretoria is looking for energetic call centre agents with 1 year debt collections experience to start ASAP. Responsibilities:Locate and contact debtors to inquire of their payment statusNegotiate payoff deadlines or payment plansHandle questions or complaintsInvestigate and resolve discrepanciesCreate...

Introduction- Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We...