telephony jobs

Main Role Purpose:To ensure that processes and Routine Maintenance activities (Monitoring, backup, upgrading, patching and so on) of the Billing System are done according to schedule to meet SLA. Support Client (Users) on how to use the billing system and clarify any misunderstandings. Summary of Responsibilities: Preventative maintenance (installation of service packs, patches, hot fixes,...

Engineering Manager - Contact Centre Platforms Lead the transformation of high-volume contact centre ecosystems at scale Remote role with global impact across customer experience platforms About Our Client Our client a global technology company delivering high-performance software solutions. Focused on engineering excellence and collaboration, they partner with clients to solve complex...

Core Job Responsibilities - Gather and Document Requirements: Interview stakeholders to understand current telephony processes, identify pain points, and define needs for new or improved systems (e.g., PBX, IVR, ACD, CRM integration). - Analyze Business Processes: Evaluate existing workflows and systems to identify areas for improvement, focusing on efficiency, cost savings, and enhanced...

The IT Business Support Specialist plays a key role in delivering advanced technical assistance and ensuring a high standard of customer satisfaction. This role focuses on providing in-depth troubleshooting, supporting complex customer setups, and driving first-time resolution of support requests. The specialist will be responsible for handling escalated technical issues that require strong...

We are looking for a young, enthusiastic individual with their own transport to join our team as an ICT Hardware Installer. Key Requirements: - Matric preferred, but a good attitude and willingness to learn are just as important - Own transport and ability to travel to client sites - Interest in ICT hardware, networks, and telecommunication systems Job Responsibilities: - Travel to client sites...

Responsibilities - Achieve targets for the retention of B2C and B2B members in allocated segments through undertaking telephony and face to face relationship/account management activities - Implement business development activities identified in the sales plans for allocated key priority segments that will contribute to the achievement of country business plan objectives, and ensure...

Specialist Services Engineer (Tier 3) Are you a senior IT professional with deep technical expertise and a track record of successful project delivery? A high-performing team in Bellville is looking for a Specialist Services Engineer (T3) to lead complex implementations, mentor junior engineers, and drive excellence across infrastructure, cloud, and client environments. What you'll be...

ENVIRONMENT: YOUR ambition, strong technical curiosity and customer-first mindset is wanted by a thriving Managed Service Provider company to fill the role of a 1st Line Technical Support Engineer. You will support a diverse client base remotely and occasionally onsite. This role offers exposure to a wide range of technologies and the chance to grow your skills through collaboration with senior...

The Dialler Strategy & Campaign Operations Specialist is responsible for the end-to-end design, setup, optimisation, and performance management of outbound dialler campaigns across lead generation and debt collection portfolios. This role manages all outbound dialler activity within Omni and Vicidial, ensures accurate integration and data flow into Excalibur CRM, and drives campaign efficiency...

The role will involve administering all aspects of the organisation's environment by providing a 1st/2nd/3rd line support service for the firm globally. The ideal candidate will be required to maintain regular dialogue with clients, users, stakeholders, and vendors to anticipate potential opportunities and challenges that may arise because of global innovation and the overall needs and strategies...

Job Description - Achieving sales MRC of 1 x CTC - Pipeline build of 4 x CTC monthly - Cold Calling, Prospecting and Networking to attend 10 new business customer meetings per week - Be fully trained and knowledgeable in the Vox product stack - Follow Vox Academy or external courses as directed / required by the business on a regular basis - Solution selling of key products to new customers -...

Our Quality Assurance department is seeking experienced Quality Assurance Agents to monitor and maintain quality and compliance standards for sales calls and applications. Key Tasks Verify Member Information on Sales Calls: - Search telephony source(s) for sales voice recordings - Listen attentively to sales voice recordings - Verify that members details have been correctly captured -...

SALES EXECUTIVE Based: Johannesburg North Experience in Telephony, VOIP, Fibre, PABX, Network Connectivity, Managed IT, Cloud, Cybersecurity & Support 4+ years direct sales (IT/Office Automation essential) Proven track record of closing new business Excellent presentation and communication skills Own reliable transport and valid drivers license Salary: Market related depending on experience plus...

An extremely reputable, established company in the IT/Office automation industry requires exprienced Sales Executives. DUTIES: - Generate leads, direct marketing, create a sales pipeline - Set up appointments with clients, (corporate) - Sell complete solutions in the IT/Office automation space - Close deals REQUIREMENTS: - Experience with Telephony, VOIP, Fibre, PABX, Network Connectivity,...

Acquiring new business. Maintaining sales targets. Cold calling, prospecting and newtorking to attend 10 new business customer meetings per week. Solution selling of key products to customers. Prospecting and presentations to potential customers. Managing the customer journey. Managment reporting. Sales and campaign planning. Weekly pipeline reporting. Develop business plans and sales...

Acquiring new business. Maintaining sales targets. Cold calling, prospecting and newtorking to attend 10 new business customer meetings per week. Solution selling of key products to customers. Prospecting and presentations to potential customers. Managing the customer journey. Managment reporting. Sales and campaign planning. Weekly pipeline reporting. Develop business plans and sales...

Core Job Responsibilities - Gather and Document Requirements: Interview stakeholders to understand current telephony processes, identify pain points, and define needs for new or improved systems (e.g., PBX, IVR, ACD, CRM integration). - Analyze Business Processes: Evaluate existing workflows and systems to identify areas for improvement, focusing on efficiency, cost savings, and enhanced...

ENVIRONMENT: A dynamic provider of innovative Software & Systems Solutions is looking for an ICT Support Lead who will be responsible for leading and coordinating a team of ICT Support Technicians in their daily support-activities. You will actively contribute to support-activities like installing, maintaining and developing of the company ICT Infrastructure as well as engaging with...

Company Overview: We are a dynamic and rapidly evolving ICT solutions provider, offering a comprehensive range of communication, connectivity, and security solutions tailored to meet the needs of businesses. As specialists in IP communications, we deliver cutting-edge products and services in telecommunications, networks, cyber security, office automation, smart automation, and more. We are...

The IT Business Support Specialist plays a key role in delivering advanced technical assistance and ensuring a high standard of customer satisfaction. This role focuses on providing in-depth troubleshooting, supporting complex customer setups, and driving first-time resolution of support requests. The specialist will be responsible for handling escalated technical issues that require strong...