Support Team Manager jobs

Project Manager - Technical Support Team Join to apply for the Project Manager - Technical Support Team role at Stock2Shop Title: Project Manager - Technical Support Team Location: Hout Bay, Cape Town Department: Technical Support Reporting to: Project Manager Other Key Internal Relationships: Teams - Technical Support, Project Management, Customer Success, Sales Type: Full-time Seniority...

We're seeking a motivated individual with a degree (or equivalent experience) and strong organisational skills to join us as the Programme Support Team Manager for our in‑house team. This is a fantastic opportunity to develop leadership skills in a supportive environment, managing a team that delivers high‑quality programme support. Responsibilities Supervise and support a small team to deliver...

-The main purpose of this position is to supervise administrative support processes and ensure that quality administrative support services are duly provided in support of the Financial Services Departments (FSD)’s operations.-Detailed DescriptionLead the administration team ensuring that administrative support services are duly provided (including but not limited to correspondence, contracts...

Our client has an opportunity available for a Sales Support Team Manager based in Cape Town. Requirements: - Fluent in English. - Matric - 4+ years administration in a call centre environment and call centre experience- essential. - Knowledge of sales back-end processes- essential. - Knowledge of the ISP industry and products would be advantageous. - Customer service...

A leading Financial Services Provider is looking for a Technical Support Team Leader Job Description - 1. Lead Technical Support Team - Provide reports to management on call closure status and first line support related matters - Implement processes to ensure calls are closed timeously - Liaise with all necessary stakeholders and provide feedback to business and IT Management - Ensure jiras are...

SUMMARY POSITION INFO Role Purpose The Support Agent Team Leader oversees the day-to-day performance of the support team, ensuring exceptional customer service, efficient query resolution, and data-driven improvement of service delivery standards across operations. Key Responsibilities - Team Leadership : Supervise, coach, and motivate support agents to achieve individual and team...

User Support Team Leader - Cyberlogic Join to apply for this role at Cyberlogic. Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK. Serving a diverse range of clients across numerous industries, including the international maritime sector, Cyberlogic specializes in IT leadership, cyber security, cloud solutions, and business intelligence. For...

JOB TITLE: User Support Team Leader LOCATION: Hybrid/Remote: Johannesburg OR Cape Town/Stellenbosch ABOUT CYBERLOGIC: Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK. Serving a diverse range of clients, spanning numerous industries, including the international maritime sector, Cyberlogic specialises in IT leadership, cyber security,...

Overview Role Purpose: The Support Agent Team Leader oversees the day-to-day performance of the support team, ensuring exceptional customer service, efficient query resolution, and data-driven improvement of service delivery standards across operations. Key Responsibilities - Team Leadership: Supervise, coach, and motivate support agents to achieve individual and team performance goals. -...

Overview Position Overview: The Support Centre Team Leader will be responsible for providing quality and efficient customer service to customers through the daily management of a team of Support Centre Agents (coaching, counseling, training, motivation and problem solving). Additionally, the position is also responsible for assisting the Support Centre Manager with development, analyses and...

Customer Support Team Lead Yoco was founded in - , and we've been breaking down barriers, unlocking economic opportunities and opening commerce for people to thrive ever since. We're the payments provider for over , self-employed, and process over US$3 billion annually. We have ± team members globally, all with a bias for boldness and a passion for simple, progressive solutions. We believe in...

Yoco, founded in 2015, has been breaking down barriers, unlocking economic opportunities, and opening commerce for people to thrive. We are the payments provider for over 200,000 self‑employed professionals and process over US$3 billion annually. With approximately 350 global team members, we pride ourselves on boldness, passion for simple progressive solutions, and a commitment to uniting...

Business Segment: Business & Commercial Banking To manage the Diners Club Contact Centre for Consumer, Corporate and Merchant Services within a multi-channel environment (e.g., email, telephone, fax, sms, etc.). Qualifications - Business Commerce Degree Experience Required - 3-4 years' experience in contact center management, preferably in the credit card industry - Understanding of Diners...

Role Purpose: The Support Agent Team Leader oversees the day-to-day performance of the support team, ensuring exceptional customer service, efficient query resolution, and data-driven improvement of service delivery standards across operations. Key Responsibilities: - Team Leadership: Supervise, coach, and motivate support agents to achieve individual and team performance goals. - Customer...

Key Responsibilities Leadership & Team Management - Lead, supervise, and coordinate the daily activities of the onsite support and installation team. - Allocate tasks and manage technician schedules to ensure timely and efficient deployments. - Provide ongoing coaching, mentoring, and technical training to team members. - Conduct regular team meetings to review performance, share updates, and...

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Lularides Company Description Lularides is dedicated to empowering ambitious individuals to take charge of their careers by becoming their own boss through driving or riding for leading e-hailing platforms. Our mission is to provide the tools, resources, and support necessary for success in this...

Position Overview: The Support Centre Team Leader will be responsible for providing quality and efficient customer service to customers through the daily management of a team of Support Centre Agents (coaching, counseling, training, motivation and problem solving). Additionally, the position is also responsible for assisting the Support Centre Manager with development, analyses and implementation...

Overview Wynberg, South Africa | Posted on 04/19/2022 BOOMERANG MARKETING SA is a call centre successfully providing Business Processing support to local & international clients since 2005. We boast a warm, employee-focused environment, including a company value of "Having Fun". Being forward thinking and stable, we've adapted with strength to all 2020 has brought, continuing to grow existing...

Customer Support & Player Protection Team Lead Location: Cape Town Industry: Online Gaming & Sports Betting About the Role Are you ready to take the lead in shaping world-class customer support while protecting players in one of the most dynamic industries? Our client is searching for a Customer Support & Player Protection Team Lead to join their Cape Town team. This role sits at the heart of...

We're looking for a Tech Support Team Leader to join our professional team of technical support agents for Vodacom FTTH in Cape Twon CBD. The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets. We are aiming for speed, efficiency, increase in quality service delivery that makes a positive impact on our...